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2.0

I placed an order for Careprost, or generic Latisse (bimatoprost) and received from DHgate an order of counterfeit eye drops. I had been using the real thing for several months and it took about 6 weeks for all my nice long lashes to go away before I realized that something was wrong.

After doing some investigation on the internet, I saw where someone has posted what a counterfeit bottle of Careprost looks like and how to tell from the container nozzle and the batch no. and logo and then realized that I had been shipped phony product. DHgate told me I had waited too long and there was nothing they could do. ???

Seems to me like they had already scammed me ...and made ZERO effort to find out anything more. BEWARE of this company!

Reason of review: Bad quality.

Monetary Loss: $35.

Preferred solution: Full refund.

DHgate Cons: Phony product.

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Nadya Qgj

Hi donnapowell515_37,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

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