Dhgate staff/managers-They are trained to stall the customer and to say whatever they have to say to keep your money for a long time without having to give you a refund.
On November 27 I purchased a wristwatch ,a pair of shoes and 2 beanies. December 13 a package arrived as promised but the 2 beanies/shoes were missing. The next day December 14 another package arrived with the shoes but I still haven't recieved my beanies. Dhgate staff at live chat keep saying they can't locate my order with the beanies even though I paid for them!
The wristwatch is terrible quality, and the snap chain to put it on your wrist broke the same day I got it....
The shoes are OK but nothing special. They actually appear to have been worn before....
Still waiting for my beanies and trying to get a replacement wristwatch. It's become a nightmare. Dhgate live chat staff do not know their *** from a hole in the ground and their managers are terrible. I contacted 2 managers via email addresses I found posted on this site but they are as bad as the live chat if not worse!
I also do not think for one minute any of the reviews here were posted by a single person. I think all the reviews are true as I am experiencing the same difficulties and same bs. I wish I never purchased from dhgate!
More Review Details
- Reason of review:
- Poor customer service
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Review category
- Luxury / Jewelry
Author wants to be contacted by the company. Learn more ›
You May Also Like
- " 2014 New Fashion Women's Blouse Lace Sleeve Loose Tops round neck T-shirt Chiffion Tops Emboriey Gorgeous long Sleeve SHIRTS Free Shipping Item code: 210741821 I purchased 2 of the same shirts from..."
- "Subject: PO#1581123769-Arbitration From: Resolution Center To: Me [email@example.com] Type: About dispute in DHgate Submit Time: 2015-11-13 09:27:03 Dear Richard Cavagnaro_1443980288057, This is Sam again. We are so sorry to hear that the item you received cannot..."
- "Place my first order with dhgate.com. got an email my payment was approved. then next thing i know i check my bank account and they processed a duplicate payment. i..."
- "Months of wasted time!!! I'm so pissed right now that I could spit nails. The launch of our new business has now been put on hold indefinitely due to the..."
- "Bushnell, IL Dollar General is AWFUL! It is UNORGANIZED, FILTHY, and RUDE. This Dollar General is a disaster as soon as you enter the Store. There are CLUTTER all over,..."
- "Found speaker boombox from Zapals. Good sound quality, soothing color with LED light, this Bluetooth speaker has not one, but two loudspeaker units built inside its body, providing you with..."
- "This was my first time ordering a replica watch from replicaddit and like most people I was scared about ordering online. I didn't know if the pictures were real and..."
- "I am a yoga enthusiasts, yoga clothes, of course it is very important.So I find online for a long time, and finally I find a good yoga clothing sales website..."