Ariana C Eol

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I’m having trouble finding my confirmation number to track my order

DHgate - I’m having trouble finding my confirmation number to track my order
DHgate - I’m having trouble finding my confirmation number to track my order - Image 2
Im having trouble finding my confirmation number to track my order it did not give me a number with my receipt at the end of my order and it does not send me a verification code to get into the app so I had to order online
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Loss:
$82
Pros:
  • Nice things
Cons:
  • Delivery is terrible

Preferred solution: Deliver product or service ordered

OlszewskaEwelina E

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Deceit

DHgate - Deceit
Dnia 4 marca 2024 I bought a polene bag for 93.18 euros. To this day, I haven't received an email with the order number and confirmation that the bag has been paid. I chatted with the seller before buying, but that conversation disappeared. I don't have an order number, I don't have a purse. I don't know what the seller's name is. I was deceived. I have proof from the bank that I made a deposit to the Dhgate account 93.18 euros Please give me a refund Thank you. Olszewska Ewelina
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Loss:
$125
Cons:
  • I ve been scammed

Preferred solution: Full refund

User's recommendation: Refund

Resolved
Stephania D Jxs

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Resolved: I can’t get my issue resolved

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DHgate - I can’t get my issue resolved
DHgate - I can’t get my issue resolved - Image 2
Updated by user Dec 13, 2023

Company fixed the issue and I have been provided with apology. Answered every email and was very quick to respond. Great customer service.

Original review Nov 28, 2023
I ordered boots for my daughter. I have the email with saying thank you for your purchase. It also shows the withdrawal on my bank account. My account on the website shows nothing. I didnt even get an order number.
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Loss:
$44
Pros:
  • Price

Preferred solution: Deliver product or service ordered

User's recommendation: Customer service is hard to talk too

Jana L Bgw

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Order 310******** refund

DHgate - Order 310******** refund
DHgate - Order 310******** refund - Image 2
DHgate - Order 310******** refund - Image 3
DHgate - Order 310******** refund - Image 4
order 310******** Dear Sir or Madam, as you can see below, I have been awarded a refund plus the shipping costs. So far they have only refunded the price of the bag, but not the cost of my shipping. I'll send you the receipt and a photo again. Best regards Jana IMG_0053.jpeg IMG_9896.jpeg IMG_0054.png
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Loss:
$52

Preferred solution: Full refund

Jeovany Igc

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| map-marker Deerfield Beach, Florida

I *** my Money back. They dont have the product

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DHgate - I *** my Money back. They dont have the product
They dont have the producto ok thanks then give me the money back right nowok thanks then give me the money back right now
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Djeli Jeremie K

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I didn’t received my order

DHgate - I didn’t received my order
Because I received a email that my item been delivered but I didnt received it My order number is 325******** Track number is AT 30932****CN
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Preferred solution: Deliver product or service ordered

Kirk C Vmu

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Shoes were not size I ordered

DHgate - Shoes were not size I ordered
DHgate - Shoes were not size I ordered - Image 2
I ordered a pair of shoes and size 11 and when I received the shoes they are a size 5 Im trying to see if there anyway I can get a refund so that I can re-order or can I send the shoes back to receive the right size instead?
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Loss:
$52

Preferred solution: Full refund

1 comment
Nadya Qgj

Hi Kirk, We apologize for the inconvenience this has caused you. Please provide us your order number and login email address.

That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact our customer service directly with more details like the order number, or your account information through this link: https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs Regards, Customer Service Center DHgate.com

Brandi H Fml

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Dispute purchase

DHgate - Dispute purchase
DHgate - Dispute purchase - Image 2
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Purchase not as described have reached out to seller and seller says TO REACH OUT TO SELLER. HUUUHHHH. WHAT DO YOU MEAN.. THATS WHAT IM DOING. I JUST NEED THE ORDER REFUNDED BECAUSE ME AND MY SON ARE VERY DISAPPOINTED IN THE ORDER
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Loss:
$92

Preferred solution: Full refund

User's recommendation: Don’t use seller

Trammell Crow H

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Fake Tudor Watch

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DHgate - Fake Tudor Watch
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I paid for what is clearly a fake Tudor Watch - after I paid it said it was made by Casio. Tudors are made in Switzerland and owned by Rolex. I demand a full refund immediately. If you have any real Tudor watches in your inventory I would be happy to swap. I collect Tudors, and this is an obvious attempt at fraud.
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Loss:
$550
Cons:
  • Fake watches

Preferred solution: Full refund

User's recommendation: Avoid at all costs

Terrence E Lnn

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Missing order

DHgate - Missing order
DHgate - Missing order - Image 2
DHgate - Missing order - Image 3

I ordered shoes from dhgate on 11-15-2023 seller is best champion I never got shoes when I message seller they show me screen shot of their computer saying order was delivered on 12-4-23 they give me tracking LB601012****99 I've got all my other 10 orders before and I thought their tracking numbers end in CN. But it says flight landed to US and usps is waiting package.

We'll usps never got package...says it went straight to my Local post office I have Called them everyday and they say they never got a package with that tracking but sellers computer says my Local post office got it and that they delivered it to.my address. Seller don't belive me I gave them the number to post office so they could verify but don't think they even called. Seller is rude and unwilling to help me locate my order.

I asked for money back with no luck I took screenshots of everything. Can someone please help me please I'll just order shoes from a better seller and pay for FedEx 7day delivery tomorrow hope to get shoes before Christmas.

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Loss:
$47
Pros:
  • Great items if you know who to get from
Cons:
  • Some dont care if u get order or not just want your cash

Preferred solution: Deliver product or service ordered

User's recommendation: Don't but shoes from Best champion nasty seller and doesn't care about customers only care about getting our hard earned money

Maria A Wuc

Card theft

DHgate - Card theft
Unauthorized purchase using my debit card. I need the order cancelled or the location of delivery. Thank you
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Loss:
$326
Pros:
  • Unknown
Cons:
  • Unknown

Preferred solution: Location of attempted delivery

User's recommendation: I have never ordered from this company

1 comment
Nadya Qgj

Hi Gabriel , We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You can also directly contact us using the link : https://***/helpbuyer/helpcenter.html#pu1812_helptop-contactUs Regards, Customer Service Center

Alessandra G Shl

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Not as picture showed

DHgate - Not as picture showed
Nothing about the details is the same as the picture. Some of the beading appliqué is off centered. Showed it was puffy and its not. I need to buy a separate petty coat. All I see is the off center appliqué
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Loss:
$53
Pros:
  • Good prices
Cons:
  • Long shopping and items that do not resemble the picture

Preferred solution: A new dress that looks like the picture

2 comments
Nadya Qgj

Hello Alessandra G, Good day! Thank you for contacting Dhgate about your concern regarding your orders.

Let me check and see what I can do to help. I understand how you feel when receiving an order.

For me to further assist you, please provide me with the order number, so I can check and see what I can do to help. You can contact us through DHgate Official Facebook site.

Guest
reply icon Replying to comment of Nadya Qgj

My order number is 3130745****

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Kyle H Cjd

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Ordered item310********

DHgate - Ordered item310********
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Okay where do I start I started by ordering seven jackets from the store then I get the tracking number saying that the item is being delivered so I called DHL and they tell me that it's tea cups and it's totally the wrong person I did not order teacups I ordered seven jackets and the store will not get back in touch with me they won't give me my money back. As you can see they gave me the wrong tracking number and the store does not exist
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Loss:
$75
Pros:
  • Dh gate is a great site but they should flag fake stores
Cons:
  • People need to research to see if the store is real

Preferred solution: Full refund

User's recommendation: Yes I would recommend highly a lot of people for this website

Shante H Jqt

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They gave me the wrong tracking information there’s no one to get in touch with seller not replying nor DHgate customer service first and last time ordering from there still no refund

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They gave me the wrong tracking information there’s no one to get in touch with seller not...
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They gave me the wrong tracking information there’s no one to get in touch with seller... - Image 3
I ordered a jacket and sweatsuit from there seller never answers or replies to their messages then DHgate dont reply to my messages my order say delivered but in Houston Texas I live in New York like wheres my package no email from DHgate or seller
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Loss:
$41
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Be careful

Jackie F Waz
map-marker Indianapolis, Indiana

I ordered a pair of shoes person sent me a different pair. I’m trying to get a resolved keep messaging text messaging you guys customer service but I keep getting robots. I need to talk to somebody in

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DHgate - I ordered a pair of shoes person sent me a different pair. I’m trying to get a...
DHgate - I ordered a pair of shoes person sent me a different pair. I’m trying to get a... - Image 2
I need to talk to a real person ASAP. My phone number is 614-930-****. And the first picture is the parachute I ordered second picture is the shoes they sent me were trying to say that just because the quality is not that great that why they shouldnt me out those shoes, which makes no sense for sending me a different pair qualities all about the material not a whole different shoe
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User's recommendation: Not at the moment