Payment

My account has been banned because I went against the rules. I have not ordered from here before, this wouldve been my first time. I dont know what rules I didnt follow. I want to know what I didnt follow and if the banned can be removed because I would like to order stuff from dhgate.
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1 comment
#2276630

Hello I understand you are concerned about the payment on your order and I am here to help you. Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

ID
#4140919 Review #4140919 is a subjective opinion of poster.
Location
Martinsburg, West Virginia

Never received product

Ive gone weeks back and forth messaging sellers who havent sent my products and wont allow for me to get a refund. The USPS confirmed that the confirmation was a number theyve never seen before.
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1 comment
#2276631

Hello I understand you are concerned about your order and I am here to help you. Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

ID
#4140412 Review #4140412 is a subjective opinion of poster.
Location
Shelbyville, Tennessee

Fraud

I have been trying to call this company to notify them that someone placed orders using my card and I can't get them to answer
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2 comments
#2276792

Hi, regarding your issue, we highly suggest you contact your bank directly so that they will cancel the payment and also investigate who used your card.

#2276632

Hello I understand you are concerned about your order and I am here to help you. Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

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ID
#4140375 Review #4140375 is a subjective opinion of poster.
Loss
$2900
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They stole my money

Someone used my credit card and charged over 500 on it. At the Dhgate site I am trying to get a number in US to call to get my money back
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3 comments
#2276797

I was played by this platform I wish I never paid attention to them. I lost to them they are not real they are scam I lost a lot to them but am happy I was able to get help from Mr Jeff through his mail Jeffsilbert3 9@ gm ail.

com. He help me with just little effort from my end I was able to recover all I lost to them. Thanks Jeff. You can WhatsApp him privately too via +.8, .4., 9.,4,.

7, .6. ,7, 1.,5..2,,4.

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ID
#4138077 Review #4138077 is a subjective opinion of poster.
Location
Farmington, Maine

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn’t revive the order and didn’t got refund …

DHgate - Didn’t revive the order and didn’t got refund …
DHgate - Didn’t revive the order and didn’t got refund …
I order the package since 28.8 and I still didnt receive it . Seems like they steal my money and now I want my money back I dont want to order at all.!!!

User's recommendation: Not to buy from them because they steal the customer money.

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1 comment
#2276635

Hello, I understand you would like to get your money back on your order and I am here to help you. Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

ID
#4137638 Review #4137638 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

The seller wont answer me I canceled my order but cant figure out how to get a refund for my money I would like back. Please get back to me as soon as possible Ive been waiting for days.

User's recommendation: Don’t buy from here unless your 100% sure of ur purchase.

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1 comment
#2276637

Hello I understand you would like to get your refund and I am here to help you. Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

ID
#4136327 Review #4136327 is a subjective opinion of poster.
Loss
$47
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order not on profile

DHgate - Order not on profile
Want to track this order. Cant find it on my account when I log on. It may have been purchased as a guest.
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1 comment
#2276638

Hello I understand you would like to track your order and I am here to help you. Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

ID
#4133878 Review #4133878 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

There is a block on m account

I just cant order anything my account has been blocked and I need to know why there is things I would like to order from here I really like this site for ordering
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1 comment
#2274878

Hello I understand you are concerned that you can't log in to your account. I am here to help you.

Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

ID
#4130834 Review #4130834 is a subjective opinion of poster.
Location
Cincinnati, Ohio

Because of an order