DHgate
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’m having trouble finding my confirmation number to track my order
- Nice things
- Delivery is terrible
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeceit
- I ve been scammed
Preferred solution: Full refund
User's recommendation: Refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I can’t get my issue resolved
Company fixed the issue and I have been provided with apology. Answered every email and was very quick to respond. Great customer service.
- Price
Preferred solution: Deliver product or service ordered
User's recommendation: Customer service is hard to talk too
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder 310******** refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Deerfield Beach, FloridaI *** my Money back. They dont have the product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn’t received my order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShoes were not size I ordered
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute purchase
Preferred solution: Full refund
User's recommendation: Don’t use seller
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFake Tudor Watch
- Fake watches
Preferred solution: Full refund
User's recommendation: Avoid at all costs
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing order
I ordered shoes from dhgate on 11-15-2023 seller is best champion I never got shoes when I message seller they show me screen shot of their computer saying order was delivered on 12-4-23 they give me tracking LB601012****99 I've got all my other 10 orders before and I thought their tracking numbers end in CN. But it says flight landed to US and usps is waiting package.
We'll usps never got package...says it went straight to my Local post office I have Called them everyday and they say they never got a package with that tracking but sellers computer says my Local post office got it and that they delivered it to.my address. Seller don't belive me I gave them the number to post office so they could verify but don't think they even called. Seller is rude and unwilling to help me locate my order.
I asked for money back with no luck I took screenshots of everything. Can someone please help me please I'll just order shoes from a better seller and pay for FedEx 7day delivery tomorrow hope to get shoes before Christmas.
- Great items if you know who to get from
- Some dont care if u get order or not just want your cash
Preferred solution: Deliver product or service ordered
User's recommendation: Don't but shoes from Best champion nasty seller and doesn't care about customers only care about getting our hard earned money
Card theft
- Unknown
- Unknown
Preferred solution: Location of attempted delivery
User's recommendation: I have never ordered from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot as picture showed
- Good prices
- Long shopping and items that do not resemble the picture
Preferred solution: A new dress that looks like the picture
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered item310********
- Dh gate is a great site but they should flag fake stores
- People need to research to see if the store is real
Preferred solution: Full refund
User's recommendation: Yes I would recommend highly a lot of people for this website
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey gave me the wrong tracking information there’s no one to get in touch with seller not replying nor DHgate customer service first and last time ordering from there still no refund
- Customer service
Preferred solution: Full refund
User's recommendation: Be careful
I ordered a pair of shoes person sent me a different pair. I’m trying to get a resolved keep messaging text messaging you guys customer service but I keep getting robots. I need to talk to somebody in
User's recommendation: Not at the moment
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Hi Kirk, We apologize for the inconvenience this has caused you. Please provide us your order number and login email address.
That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact our customer service directly with more details like the order number, or your account information through this link: https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs Regards, Customer Service Center DHgate.com