State: California City: Los Angeles Clear all filters (8 of 2693 reviews match)
filters
State:
City:
Product:
Show
I ordered from a seller that said he delivered within 8 days....it’s been THREE WEEKS!!! He/she keeps giving me the run around and fake tracking numbers. And it’s a premium top merchant store, that DHGATE RECOMMENDED!!! I don’t even want to do the back and forth, just...
View full review
1 comment
Nadya
#1574515

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1372173 Review #1372173 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
Re:PO#333831455 First of all, I paid $16 to get my order ship by DHL, but the seller shipped my order by EMS by mistake. The tracking number they provided (EA547232899CN) is not valid and EMS China does not have any information for that tracking number. Off course, I...
View full review
1 comment
Nadya
#1238045

Hi aicaprio,

We are sorry to hear about your experience. We checked your order and indeed your seller used EMS as the courier but you have paid for DHL.

It is the seller who can provide the accurate information on why they have used a different courier as the shipper.

At the same time, it's great to know that you have already filed a dispute. You did the right thing in getting a resolution on this issue and for us to investigate on this transaction. Your seller did not confirm the proposal you submitted yet, in the event that your dispute reaches 5 days and there is no solution yet, please request for our mediation so that we can take over the case and resolve it for you.

Once proven that the order was not delivered, you will get your money back and the seller will be punished up to the extent of account termination. We are not tolerating this kind of behavior and we strive to make our website a safe and credible place to do business with.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards, Sil Customer Service Center DHgate.com

Review
#951070 Review #951070 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
Tags
  • Fake Tracking Number
I ordered some light up shoes and within 3 days both shoes were defected and it still hasn't been resolved. I want my money back
View full review
1 comment
Nadya
#1293832

Hi,

We are sorry to hear about your experience. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#950885 Review #950885 is a subjective opinion of poster.
Product
Shoes
Reason of review
Bad quality

Dhgate - Review in Auctions and Internet Stores category from Los Angeles, California

1.8
Details
Do not order from DHgate because what you see is NOT what you get. I was sent junk that I did not even order, worth about five cents! I cannot trust this Company again.
View full review
1 comment
Nadya
#1215293

"Hi!

Please provide us the correct and complete order number. That way, we can check the status of your order and we can provide you the correct resolution to this.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com"

Review
#920122 Review #920122 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Dhgate - Review in Auctions and Internet Stores category from Los Angeles, California

1.0
Details
I was charged for something that I never got.the merchandise that i receive was terrible . Please be careful when you seeing your D.card i wouldn't recommend.
View full review
1 comment
Nadya
#1293834

Hi,

We are sorry to hear about your experience. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#917758 Review #917758 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
First off I made a copy of every communication written to and received from DHgate. This part of the review is balanced. Items were purchased, items discovered to be defective, DHgate notified, now for the return, refund process. From now there is no balance. DHgate...
View full review
1 comment
Nadya
#1205576

Hi,

We are sorry to hear about your experience. Please provide us with the order number so that we can check the order details and assist you further.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#909583 Review #909583 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service
1.0
Details
Customer service error no Web page exists for members
View full review
1 comment
Nadya
#1295078

Hi,

Please elaborate more details about your review so that we can provide assistance. You may contact our Customer Service by visiting this page: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Please do not hesitate to contact us through the following link if you have any questions.

Regards,

Sil

Customer Service Center DHgate.com

Review
#876034 Review #876034 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Damaged or defective
1.0
Details
Founds some t-shirts I wanted to buy. First it took 3 weeks while they kept saying it was delivered and I had to contact the supplier directly. When the items finally arrived the sizing was all wrong. They pretended they'd check the warehouse for a larger size and get...
View full review
2 comments
Nadya
#1158813

Hi there!

We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.

We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.

Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs

Samantha

DHgate

View more comments
Review
#847390 Review #847390 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Problem with delivery

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

Compare Dhgate to

Dhgate
Dhgate
1864 reviews
3.3
VS
Aliexpress
Aliexpress
1864 reviews
1.9
Compare Dhgate vs Aliexpress

Latest Question

Dhgate Questions