State: California City: Chino Hills Clear all filters (7 of 2693 reviews match)
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1.5
Details
This company sells cheap designer rip-offs which you don't realize until the item arrives. Don't waste your money!
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2 comments
Nadya
#1617370

Hi DifficultGrouse988, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1429509 Review #1429509 is a subjective opinion of poster.
Product
Jersey
Pros
  • Great prices
Cons
  • Poor quality
Reason of review
Not as described/ advertised
Loss
$1335
Preferred solution
Full refund
Tags
  • not as advertised
1.7
Details
Ordered two items by the photos. NEVER ORDER IF THEY LIST SPECS. They use the specs listing as a defense to say that you knew what you were ordering even if it fails to match the picture at all. Sent pictures with a side by side comparison. I asked in their chat after...
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2 comments
Nadya
#1616030

Hi FavorableScorpionFish843, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1426780 Review #1426780 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Cons
  • Defend dishonest sellers
Reason of review
Not as described/ advertised
Loss
$936
Preferred solution
Price reduction
Tags
  • Fraudulent Refund Practices
1.0
Details
Dhgate review - THIEVES
Dhgate review - THIEVES

Update by user Nov 02, 2018

The issue was resolved via Netspend. They refunded the stolen funds. I will NEVER purchase anything via DHgate again.

Original review posted by user Oct 03, 2018

I ordered a wig and the payment of $260.24 was accepted. 3 days later a mysterious charge appeared on my card for $269.35 from DHgate. I spoke online to...
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1 comment
Nadya
#1574514

Hi UncomfortableLemur134, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Resolved
Review
#1372017 Review #1372017 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Cons
  • Customer service
Reason of review
Problems with payment
Loss
$269
Preferred solution
Full refund
1.0
Details
They are crooks. They sent me a pair of shoes that are different sizes. They said they shipped them so dispute is resolved. A pair should be the same size
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1 comment
Nadya
#1567135

Hi GracefulRaccoonDog, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1361470 Review #1361470 is a subjective opinion of poster.
Product
Nike Sneakers
Reason of review
Not as described/ advertised
1.4
Details
I wanted to purchase a few things if the moble app. But the manufacture said they never recieved the payment so ive been trying to get a refund but they arent giving me the option to do so
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1 comment
Nadya
#1558245

Hi OrangeHawk, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1352164 Review #1352164 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I ordered a dress from a company that was basically falling apart and I had to pay 100.00 to have fixed and the company was no help even with pics and videos and a receipt for alterations. Saying they can not pay for the alterations and take a LOSS as I have the dress....
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1 comment
Nadya
#1558242

Hi GoodEntlebucherMountainDog, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1351459 Review #1351459 is a subjective opinion of poster.
Product
Dress
Reason of review
Bad quality
Loss
$100
Preferred solution
payment for alterations bill 100.00
Dhgate review - I got scammed
Dhgate review - I got scammed
I ordered a David Gilmour replica Stratocaster, and was given a delivery date of mid September. Two days ago, I got a mysterious package, and it was a Chinese coin. Don't know why, but I checked on me guitar status, and found that the seller claims my guitar was...
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2 comments
Anonymous
#1548149

I also got scammed too! Was sent a *** scarf instead of a purse. Lost $80

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Review
#1337396 Review #1337396 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Not as described/ advertised
Loss
$80
Preferred solution
Full refund

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
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