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Dhgate review in Hacienda Heights, California: No, because The company does not resolve my issue.

1.0
Details
Dhgate review - No, because The company does not resolve my issue.
Dhgate review - No, because The company does not resolve my issue.
block my payment credit card. It was seller mistake but they blocked me to purchase. Seller was delivery to mexico but DHgate does not take care this matter. See attachment photo.
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1 comment
Nadya
#1780021

It seems that our Safety Center made some limitations on your account, so there's no option to pay for the order using a credit card. Please send the following to safetycenter@dhgate.com and use an order number as the subject: 1.

Photos of the credit card you used to pay. Please only show the first 6 and last 4 digits of the card and cover the CVV code.

2. Valid ID

Review
#1712089 Review #1712089 is a subjective opinion of poster.
Service
Dhgate Customer Care

Dhgate review in Sacramento, California: Place order

Why havnt i recieve my watch
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1 comment
Nadya
#1773029

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1700515 Review #1700515 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
DH Gate are Frauds. They took my money and then my whole order disappeared. I created another account same information and no order found. I will go through he necessary steps and file a formal complaint with the BBB and other to get this company shut down. Too many...
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2 comments
Nadya
#1672045

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have not received an order number, please provide us the following: 1. First 6 and Last 4 digits of the card used 2. Transaction Amount 3. Transaction Date 4.

Card holder's Name 5.

Screenshot of charge from DHgate Please make sure to provide the correct and complete information so we can trace the payment and provide a resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1510846 Review #1510846 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
1.0
Details
I bought a goophone 9 from DHgate and the phone does not accept my metropcs sim card. I filled a dispute with DHgate with all documentation and video showing that the phone does not accept my sim card. DHgate denied my complaint lying saying unsuffient proof. DO NOT...
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2 comments
Nadya
#1636679

Hi QuirkyShark, Please send us your order number for us to check on its details, and provide further assistance to you. For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do Regards, Sam Customer Service Center DHgate.com

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Review
#1457074 Review #1457074 is a subjective opinion of poster.
Product
Goophone Cell Phone
Reason of review
Damaged or defective
3.2
Details
Great experience buying from them.
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1 comment
Nadya
#1620010

Hi BelovedBlueWhale, Thank you for the positive feedback! We are looking forward in doing more business with you! If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1433251 Review #1433251 is a subjective opinion of poster.
Service
Dhgate Shipping Service
1.5
Details
This company sells cheap designer rip-offs which you don't realize until the item arrives. Don't waste your money!
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2 comments
Nadya
#1617370

Hi DifficultGrouse988, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1429509 Review #1429509 is a subjective opinion of poster.
Product
Jersey
Pros
  • Great prices
Cons
  • Poor quality
Reason of review
Not as described/ advertised
Loss
$1335
Preferred solution
Full refund
Tags
  • not as advertised
1.7
Details
Ordered two items by the photos. NEVER ORDER IF THEY LIST SPECS. They use the specs listing as a defense to say that you knew what you were ordering even if it fails to match the picture at all. Sent pictures with a side by side comparison. I asked in their chat after...
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2 comments
Nadya
#1616030

Hi FavorableScorpionFish843, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1426780 Review #1426780 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Cons
  • Defend dishonest sellers
Reason of review
Not as described/ advertised
Loss
$936
Preferred solution
Price reduction
Tags
  • Fraudulent Refund Practices
1.0
Details
On Nov 3 i was granted a refund for order 375662776. Several reports and tickets i still do not have my refund. I keep getting the run around for over a month. What is going on with you guys?
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2 comments
Kevin L
#1614390

Another report total 11. No updates no nothing.

I know its not your department.

I need to speak to a supervisor of the payment department about this matter ASAP. No more excuses i want my money.

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Review
#1421297 Review #1421297 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
Why was I charged I never ordered it I need my money back
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2 comments
Nadya
#1588813

Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1388644 Review #1388644 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

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Latest Question

Dhgate Questions
No me a llegado mi orden
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1 comment
Nadya
#1586388

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1386994 Review #1386994 is a subjective opinion of poster.
Reason of review
Order processing issue