San Diego, California
1 comment
100% full Not resolved

I purchased an item from DHGate.com, item wasn't available, vendor couldn't simply tell me that, he had to string me along for almost two months, hoping he could get the textile in time to meet their "deadline" for shipping, which holds them accountable for their Buyer Guarantee program, where if they can't meet the deadline, you will be compensated $20.

Vendor couldn't get the textile in time, but he decides to print a label the day the shipping deadline is due, and ends up sending me a pair of disposable women's socks, the kind department stores have on hand to try on shoes.

You can't get anybody on the phone, being that it's a Chinese company, so all communication is done via Chat, which is actually not so bad. However, after months of discussion and agreement, I have been awaiting my compensation, and can not get anywhere. The last straw came today when a DHGate employee stood up for his vendor and refused to compensate me, based on a technicality in the verbiage of the Buyer Guarantee program. It states that as long as a Tracking Number is uploaded in the system prior to the deadline, I am not due compensation.

I highly recommend you do business elsewhere. These past five months have been a complete waste of my time and energy, and I thought I was saving a few dollars. Fortunately, I have taken screenshots of all my correspondence with this dreadful organization, should I need to use it for any consumer advocacy watch group.

Review about: Xuba Long John Thermal Underwear.

I liked: Friendliness of service.

I didn't like: False advertising, Deceitful tactics, Did not stand behind buyer guarantee, Lack of control over vendors, Ability to contact.

Review #830338 is a subjective opinion of a user.

1.5
Product or Service Quality
Customer service
Turnaround Time
Delivery Service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Company did not stand behind their main Credo / $30
Preferred solution Let the company propose a solution

Had an Experience with Dhgate?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Dhgate2014
#1146191
Hi!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please provide us your order number (PO#) for your transaction. That way, we can check on its details and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
Dhgate

You May Also Like

"Bought 40 BLACK fidget spinners but seller shipped 6 black and 34 mixed colours. Asked seller why and he answers: "Because WE think mix color is helpful to resell." So..." Read more
"Be very careful when ordering that you get what you ordered and no something not even close to the original. if you see 1:1 that means it is a 1:1..." Read more
"The unit arrived without any issues. When the package was opened, it was found to be incorrect. The AC plug is for the UK, as we live in Canada. We..." Read more
"i shiphig order 249514120 in the dh gate hello my neme is f. Javier martinez fron spain. i speek at experience buy a watch in a seleer of dh gate...." Read more
"I filed a claim for my MacBook Pro a few weeks ago due to liquid damage. It was returned in worse condition with a crack screen, bent corners, and scratched..." Read more
"Do NOT order from this company. Their customer service is awful. I ordered a jar of their charcoal toothpaste and it got delievered 4 weeks after I placed the order...." Read more
"Worst courier company ever. They are holding my courier since 22 April and it is still there. Other courier company handed over my courier on 22 April in Gurgaon. It..." Read more
"Emily Justine Johnson is a sick mentally ill woman. She has been accessing sensitive information about former and current clients of Crisis and Counseling of Augusta Maine to intimidate clients...." Read more