Dhgate - Buyer Guarantee...what Buyer Guarantee?!

I purchased an item from DHGate.com, item wasn't available, vendor couldn't simply tell me that, he had to string me along for almost two months, hoping he could get the textile in time to meet their "deadline" for shipping, which holds them accountable for their Buyer Guarantee program, where if they can't meet the deadline, you will be compensated $20.

Vendor couldn't get the textile in time, but he decides to print a label the day the shipping deadline is due, and ends up sending me a pair of disposable women's socks, the kind department stores have on hand to try on shoes.

You can't get anybody on the phone, being that it's a Chinese company, so all communication is done via Chat, which is actually not so bad. However, after months of discussion and agreement, I have been awaiting my compensation, and can not get anywhere. The last straw came today when a DHGate employee stood up for his vendor and refused to compensate me, based on a technicality in the verbiage of the Buyer Guarantee program. It states that as long as a Tracking Number is uploaded in the system prior to the deadline, I am not due compensation.

I highly recommend you do business elsewhere. These past five months have been a complete waste of my time and energy, and I thought I was saving a few dollars. Fortunately, I have taken screenshots of all my correspondence with this dreadful organization, should I need to use it for any consumer advocacy watch group.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Product or Service Quality
Turnaround Time
Delivery Service

  • What I liked
    • Friendliness of service
  • What I disliked
    • False advertising
    • Deceitful tactics
    • Did not stand behind buyer guarantee
    • Lack of control over vendors
    • Ability to contact

Reason of review:
Company did not stand behind their main Credo
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Xuba Long John Thermal Underwear
Review category
Auctions and Internet Stores
review #830338 by

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Apr 18 #1146191

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please provide us your order number (PO#) for your transaction. That way, we can check on its details and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs

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