1. Ordered a clarinet from xgmmy.com on the dhgate website. Total cost was suppose to be $138.64 and I was billed that amount.
2. Clarinet arrived at my local post office COD $28.64 which I had to pay to the post office to get my package!!!! This was not part of the agreed on order.
3. The clarinet did not work. I took it to my local repair shop and they told me it was a counterfeit! It would require extensive repairs to get it to work and they could not guarantee the work because it was a counterfeit. SO more money I would of had to pay out to get a working clarinet that I ordered and was suppose to be $138.64 total and I'm already out $167.28 at this point and not happy.
4. Filed a return with Dhgate asking for my full refund of $167.28. They wanted me to return the clarinet and pay shipping!!! Finally agreed to refund the $138.64 I paid through Dhgate but I'm still out the $28.64.
5. Had DHgate refunded the $28.64 shipping to me I would of been satisfied with DHgate and probably ordered other stuff off the website again knowing that if an issued arrived I would not be out any money. However I'm out $28.64 shipping just because xgmmy.com sent it COD and it was paid to my local post office not through DHGate. I feel cheated and ripped off!!!
6.However no matter what I would not order from xgmmy.com ever again. They lied 1st that the total was $138.64 including shipping and then sent it COD requiring me to pay an additional $28.64. I had not agreed on. Plus it was a counterfeit non working clarinet!! Completely useless to me (for my daughter).
Product or Service Mentioned: Buffet Crampon Clarinet.
Reason of review: Full amount paid out on this clarinet was not refunded, counterfeit item received, deceived with free shipping but was sent to me COD shipping,.
Monetary Loss: $29.
Dhgate Cons: Product did not work, Corrupt company.