5.0
Details
1 comment

Update by user Mar 19, 2017

fair solution

Original review posted by user Feb 21, 2017

I am pleased with the service.I ordered a mechanical watch,who arrived broken,and after video evidence DH ruled in my favor.After preliminary communication with the seller, and suggestions on my part for partial reimbursement,He solicitation to return $ 5 which is barely 10% of the value of the watch itself,after the second proposal on my part for 50% of the value refand to close the open dispute,He disagreed respectively, and ended up mediation by DH gate.And then attached compelling evidence in the form of a video clip proving that arrived clock does not function and does not keeping time and can be used only as bracelet. The decision was discussed fairly.

Product or Service Mentioned: Dhgate Customer Care.

Reason of review: Good customer service.

Dhgate Pros: Web site.

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Nadya
#1292110

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

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