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Updated by user Jul 12, 2018

BEWARE DHgate UPDATE DHgate.com [6F Dimeng Commercial Building No.3-2 Hua Yuan Road, Haidian District, Beijing, China. 100083] is a business sourcing site.

The Sellers are independent. Some consumers might deal with a reputable company, looks like a lot of consumers do not. I hope readers of this post find enough evidence to BEWARE doing business with DHgate because Suppliers who do scam customers have a partner in DHgate who will advocate for their dishonest actions. Through DHgate.com I placed an order with Supplier ๅŒ—ไบฌๅธ‚ๆœ้˜ณๅŒบๅๅ…ซ้‡Œๅบ—ไนกๅ‘จๅบ„ (Shi Ba Li Dian Xiang Zhou Zhuang, Bei Jing Shi Chao Yang Qu ) :100122 doing business as "du13" who trumpets a 100% satisfaction rating (seems bogus, now).

"du13" sent the WRONG item. To add insult to injury, that wrong item DID NOT WORK. There was no manual in Chinese or English. No warranty.

And very disturbing, there are no UL approval or FCC compliance rating. My advice: if it is electronic or has moving parts, (or is "Brand name") do not order through DHgate.com - Brand name merchandise are often cheap counterfiets. DHgate.com operates in the US as AVS. International INC./DhGate.US.

in Chino Hills, CA. "Ellie", a Customer Service Representative for DHgate claimed it is not their mistake, I need to contact Seller "du13" directly to get the correct item shipped and their permission required to return wrong item ... shipment and customs at my expense. I had already sent a message to the Seller, but "du13" has made no reply, nor are they required to reply.

DHgate will determine in up to 90 days whether to mediate or not. 90 days! Seems like DHgate is counting on customer to forget about the scam while the deadlines expire and the money disappears. "Ellie", sent instructions of how they wanted me to complete the "Return and Refund" proposal form.

"Sil", yet another DHgate Customer Service Representative messaged, "All your correspondence with our Chat Team are recorded, checked and evaluated every day. Any misinformation given will result in appropriate actions from our management." I sincerely hope "Sil" was NOT intending to threaten me or any prospective Buyer. If so, it evidences doing business with DHgate could mean Suppliers who send the wrong or defective merchandise can count on DHgate to shield and intimidate victimized Buyers. This is the world of "China Scam" identified by sending wrong merchandise or no merchandise, sending defective merchandise (especially electronics or anything with moving parts), sending false shipment tracking numbers, bureaucratic delays in processing orders or refunds, no returns, no refund, and finally, no communication or blocked communication.

Indeed, DHgate.com Blocked my communication: "ACCESS DENIED: You don't have permission to access"http://dg.dhgate.com/myaccount/csmsg/leavemsg.do?" on this server.Reference #18.4d94dc17.153122****.4e87a469" I posted this development on a scam alert website and the block was eventually removed. On the day I received the wrong merchandise I promptly contacted my Credit Card company to remove the DHgate charge. It is a very good thing I did. DHgate had just issued a payment demand for "du13".

They will do a scam investigation and hold payment. Paypal does the same. Your credit card company or Paypal may be the only advocate you have dealing with dishonest Sellers represented by DHgate. If a consumer pays by check, money order, wired funds or money-gram they won't have that help.

DHgate's deception continues: "This is Amy from DHgate Customer Service Center ... For this order, we have contacted seller by email, please pay attention to the recent reply." I checked and continue to check, there is NO reply from Seller "du13". I placed posts like this on scam alert web sites that were promptly avalanched by incredibly favorable DHgate.com posts (my guess is from coerced DHgate employees). Customers on that scam alert site will read two pages of favorable "five star" DHgate reviews before coming to a negative one.

It speaks volumes to me about DHgate integrity. I filed a complaint at www.eConsumer.gov who, when enough complaints are received, will do something better than collect complaints. Maybe some DHgate management will figure it would have been more cost effective to refund my money than to risk losing more buyers. I filed a complaint with the FTC.

Though AVS. International INC./DhGate.US. in Chino Hills, CA, the headquarters DHgate is in Beijing, so the FTC can offer limited help ... consumer is on their own.

Hence the warning: BEWARE!

BEWARE! BEWARE!

Original review posted by user Jul 09, 2018

BEWARE! BEWARE! BEWARE! Ordered (#35807****) *-26-18 paid in full credit card. Shipment received from Seller (not DHgate) contained the wrong item. Installed fresh batteries and wrong item did not work! Contacted DHgate customer service ... got "Yang Yang" the robot ... (wonder of the name translates to "Blah Blah") ... finally got to chat with "Chell" and explained our problem. Since it's not DHgate's mistake, I need to contact Seller "DU13" to get the correct item and return wrong item permission.

[DH Gate is a business to business sourcing site. Businesses listed on the web site are independent of DHgate. The consumer has to research the individual company for themselves. Most are in China. Brand name merchandise are cheap replicas. Some consumers might deal with a reputable company, looks like a lot of consumers do not.] "Chell" could tell that we had received the item but we needed to talk to her supervisor. Silence. No supervisor. Chat ended. Checked DHgate account messages ... nothing. Sent complaint with copy of "Yang Yang" and "Chell" chat text and photos of what we ordered and what we received to DHgate ... no response ... not even a "do not reply" receipt acknowledgement.

Contacted Credit Card company to remove charges. They will do a fraud investigation. If consumer pays by check, money order, wired funds or money-gram they won't have that help.

Filed a complaint with the FTC. Since DHgate is in Beijing, they can't help ... consumer is on their own. Hence the warning: BEWARE! BEWARE! BEWARE!

Reason of review: Order processing issue.

Monetary Loss: $131.

Preferred solution: Deliver product or service ordered.

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GMCruiser

Read this before you order through DHgate!

Nadya Qgj

Hi Steve,We checked that you have already opened a dispute. If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.1) Login to your DHgate Account.2) Find the order number in "Dispute Orders"3) Click the link "View Return & Refund" at the right side of the order.4) Click "Request DHgate Mediation"/ โ€œEscalate Disputeโ€If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.comRegards,RianeCustomer Service CenterDHgate.com

Guest

UPDATE on BEWARE DHGATEDHgate.com Blocks communication:"Access Denied You don't have permission to access"http://dg.dhgate.com/myaccount/csmsg/leavemsg.do?" on this server.Reference #18.4d94dc17.153122****.4e87a469"-- - - -- - - - - -Ellie, Customer Service Center, DHgate.comIf you check your records for my DHgate Order 35807**** you should find I have already performed the steps you list BEFORE you wrongly conclude I have not. Even more ridiculous, you should also know that when I click"Request DHgate Mediation" the following offensive automated reply appears:"You cannot request DHgate mediation for your dispute yet.

Please apply for DHgate mediation during 2018-07-15 and 2018-07-20."Ellie, you and DHgate owe me a lot more than inane form replies. Sending them is NOT customer service. Customer service requires a level of interest to advocate for your buyer (that is me) that you (and Barbie, Diane, Chell, and robot Yang Yang) are unwilling and/or untrained to provide. What you, Diane and Chell have communicated to me is DHgate represent their Sellers whether the Seller is right or wrong; honest or dishonest.

That makes you a partner assisting Seller wrongs and dishonesty. I have no cause to trust DHgate will fairly mediate this issue between me and Seller "du13".The following is my second message to seller "du13":From: Steve A. Holcomb 2018-07-10 19:29du13, Your continued silence incriminates you and justifies me. Your shipment to me for DHgate Order #35807**** was received today July 7, 2018.

Package contained the WRONG item. See attached photo of item I ordered from du13 and what you sent ... like you pay for rice and get spaghetti. Worse, I installed batteries into the wrong telephone sent and it DOES NOT WORK: it has no dial tone; display screen defective.

No instruction manual was sent not even in Chinese; and not in English.This is a du13 mistake; your error to correct; your wrong to make right; your insult to me to recompense; you help undermine the reputation and credibility of your associate, DHgate and other businesses DHgate represents. Cancel order.

Remove charges. If you want wrong telephone item returned to you send returned postage paid label to me.

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