Ordered two items by the photos. NEVER ORDER IF THEY LIST SPECS. They use the specs listing as a defense to say that you knew what you were ordering even if it fails to match the picture at all. Sent pictures with a side by side comparison.
I asked in their chat after filing a dispute if they had ordered a sandwich as an item 4"x6"x1.5" with filling, could they tell me what they would receive with the specs provided. Oddly the conversation ended, maybe they don't like sandwiches...
So no refund for items received not as described, not the right color, not the right pattern and cannot be assembled due too incorrect parts received: because of the specs listing. Vendor later blamed the issue on the photographical lighting and that I received the correct items. Obviously if I tried to assemble parts that don't fit in a better light, that would fix it.
Some folks will get lucky, some of us wont or haven't. recommend that you keep your order value low to avoid disappointment when the next vendor says it was the lighting, just look at the listed specs. Maybe I will make a facebook, Tales from the DHgate side.
Product or Service Mentioned: Dhgate Shipping Service.
Reason of review: Not as described/ advertised.
Monetary Loss: $936.
Preferred solution: Price reduction.
Dhgate Cons: Defend dishonest sellers.