On 06/1/2016 I have ordered a wedding dress from DHgate, "beautydesign". It has 99% approval rating. When the dress arrive, the dimensions were not correct, the fabric was very different from the picture and the dress came in an envelope completely wrinkled.
I've complained to DHgate, returned the dress and paid extra $50 for shipment. DH gate dragged their feet and to this day I still don't have my money returned. Moreover, "beautydesign" sent me this e-mail:
you agree to help us update to 5 stars reviews if you receive our money?right?"
Am I being blackmailed ? Even though, the dress quality, fabric and shipment was wrong and even though I spent a lot of my time to correct the actions, I am still supposed to post 5 stars, otherwise it looks like "beautydesign" is not willing to return the money.
Product or Service Mentioned: Wedding Dress.
Reason of review: all of the above.
Monetary Loss: $198.
Preferred solution: Full refund.
Dhgate Cons: Quality, Customer service, Refund.