This is a huge scam. The sellers and the site work hand in hand to riip you off.
The customer protection pledge does not exist because they side with the seller every time. The site always side with sellers who send you half weight synthetic hair, instead of the human hair you paid for. They will then promise to resolve the issue within 15 days. You will hear nothing for over a month, despite sending daily messages.
Eventually, you will get fed up and post on their Facebook page where they will reply and pretend to support you (have a look, there are many such examples) You will then wait another month and they will believe the sellers claims that they submitted a fraudulent customs certificate to the Chinese and Spanish government and DHL to avoid $12 shipping and tax but genuinely sent you the $300 worth of human hair you paid for, despite all of the evidence to the contrary.
YOU WILL lose your money. DO NOT USE THIS SITE, IT IS A SCAM!
I have moved to another site that is far more reputable and sells genuine products, this is not your only option
Reason of review: Not as described/ advertised.
Monetary Loss: $280.
Preferred solution: Full refund.
Dhgate Cons: Deceitful tactics, Seller did not help me, Stole my money and wasted my time, Cannot place bad feedback, Dh gate commits fraud.