3 comments
Not resolved

Ordered dress and jacket. When it finally arrived I thought it must be a joke. The jacket wouldn't fit a 5 year old and as for the dress, well it looked ok from the front but when I went to zip it up at the back it was about 6" too small, it was almost as though they had made it to be backless.

I have tried to contact DHgate and the seller but no reply. I have tried to open a dispute but it won't let me upload photo evidence, or submit.

Wouldn't recommend to anyone. PO #31164641

Review about: Dress.

I didn't like: Being conned, Wasting my time, Product did not work, Customer services, Owed money.

Review #754419 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $148
Preferred solution Full refund

Had an Experience with Dhgate?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Dhgate2014
#1081228
Hi!
I fully understand the issue you have about the item you have received and at the same time we do appreciate that you have raised this incident to us. For the quickest resolution, We would suggest that you file a "Dispute Case" for this order so that you can ask for a refund or a replacement and at the same time the seller will be notified directly.
To file the Dispute case please go to your Active orders page and click the "Completed" orders located at the LEFT SIDE of the page then you will see your order number there (please do not click the order number). After that, on the right side of the order number you will see the option "Open After-Sale Case" and you will just need to click that to fill out the needed information to file the Dispute.
Cess,
Dhgate Customer Service
Anonymous
to Dhgate2014 #1081268
I have tried to start a dispute a few times but the 'submit' button does not become highlighted, only the 'cancel' button.
Please let me know what to do next. I am very frustrated by this. I want a refund.
Dhgate2014
to Anonymous #1081293
Hi!
Please do make sure that you will attach a photo evidence when you try to file the Dispute. You will see there the "Browse" button and you just need to click that. At the same time please also make sure that you will use a computer/laptop while you file the dispute so that you will not encounter any error.
We would also like to give you a heads up that if you have received your order and it's not in good condition please do not complete the order moving forward so that the payment will not be released to the seller and you can apply for refund or replacement.
Thank you so much for your cooperation!
Cess,
Dhgate Customer Service

You May Also Like

"I purchased these shoes considering all the good reviews the buyer had so I assumed to be sent shoes that I were satisfied with but not perfection of course because..." Read more
"My first purchase from this sited. At first I was very hesitant. But the seller was interested in me and products came very shortly. I did not think you could..." Read more
"I am unable to track my order.. The tracking number wat company provided was invalid..." Read more
"One of the items I recently purchased arrived and I was very impressed with the quality of both products so much so that I await with anticipation my following two..." Read more
"I go to OffersBucks.com and go to take anyone of the 1-10 surveys which you have to take in order. Says to follow directions through untill the end of survey...." Read more
"This makes the second time my husband and i went to your KFC in Lemoore Ca 1st time our order was not complete, we live in the next town over..." Read more
"Emily Justine Johnson is a sick mentally ill woman. She has been accessing sensitive information about former and current clients of Crisis and Counseling of Augusta Maine to intimidate clients...." Read more
"I filed a claim for my MacBook Pro a few weeks ago due to liquid damage. It was returned in worse condition with a crack screen, bent corners, and scratched..." Read more