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Dear DHgate, I wanna ask my order: PO#341386442 Here are the details about my order: 1.30 Aug 2017: Order "DOS EQUIS MOD".

2. 30 Aug 2017 (15:32 p.m): My payment has been confirmed. 3. 01 September 2017 (08:06 a.m): I got my first tracking number #RD227959081CN in DHgate system.

4. 01 September 2017 (17:31 p.m): The seller deleted the first tracking number and replace with the new tracking number #AA343583148YN. The new tracking number not listed in DHgate system. How could it be?

Is it fake information? 5. Until 13 October 2017 i haven't received my order yet. Because this is my second unpleasant experience with DHgate, and i have already waited for 1.5 months.

Can I cancel the order and get my refund?

Please contact me through this email: ruie.joeann@gmail.com I am waiting for your response as soon as possible.Thank you for your cooperation.

Review about: Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $37.

Preferred solution: Full refund.

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Dhgate2014
#1379797

Hi ruie.joeann,

We checked that you have already opened a dispute. At the moment, there are no agreements reached yet from the proposal you have submitted.

If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.

1) Login to your DHgate Account.

2) Find the order number in "Dispute Orders"

3) Click the link "View Return & Refund" at the right side of the order. 4) Click "Request DHgate Mediation" If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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