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Dhgate - Product with a serious manufacturing defect. Waiting for seller's answer about it.
Dhgate - Product with a serious manufacturing defect. Waiting for seller's answer about it.
Dhgate - Product with a serious manufacturing defect. Waiting for seller's answer about it.
Dhgate - Product with a serious manufacturing defect. Waiting for seller's answer about it.
Good morning. I have had to open a dispute because the product has a serious manufacturing defect. The camera does not fit in the space that corresponds so cuz of that is impossible to focus and, therefore, the casing after installed leaves me as a result a cellphone...
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FabioAndresGalvis
FabioAndresGalvis

Everything solved, DH Gate redound the money in the term of two weeks. I’m really pleased cuz as a costumer I know that I’ve support.

Dhgate2014
Dhgate2014

Hi FabioAndresGalvis!We checked your account and found order 340897502. We can see that you have already opened a dispute. At the moment, there are no agreements reached yet ...

4.6
Guangzhou, Guangdong
I liked
  • Wide offer and good customer service
  • That the time protection is long
I didn't like
  • Waiting
#1103161
Reply to reviews
I have paid to the store Suixinruyi126 U$$D 70, the document number is 5123289,this document is called "boleto" in portuguese. When I made the payment I did as another user, but I can't remember the user and the password. The thing is, I've been sending messages to...
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Dhgate2014
Dhgate2014

Hi andremosi!Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your con...

#1091476
Reply to reviews

Resolved

I made a purchase on DHgate a few days ago, but the seller still has not answered me about the tracking code that does not work. It has already been 10 days for the code to work and so far I have not heard from the seller about the problem. Eese was not the first...
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Dhgate2014
Dhgate2014

Hi stephany_teia!Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your...

4.1
I didn't like
  • Unusual seller
#1058549
Reply to reviews
I ordered a casual summer shorts color navy blue and size medium on april 04 and wait for almost 2 months to get my shorts delivered. Once a got them i tried them on and shorts where too small for medium size. Color and quality are very good but size is for small...
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Dhgate2014
Dhgate2014

Hi heraldez17,Thank you for your feedback. Shipping time depends on the courier that you have selected when making a purchase. If you need the item sooner, we suggest that you...

4.6
I liked
  • Products and prices
I didn't like
  • Search process
#1054353
Reply to reviews

Resolved

i have had some vendors use invalid tracking numbers, lie about when sent out, and ignore my messages, even refuse to refund a 2 dollar item. However, when i file a dispute, and they read the email messages, I get my refund. Oh and the whole, guaranteed to arrive in 10...
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Dhgate2014
Dhgate2014

Hi,Thank you for your feedback. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue. Please do not hesitate to ...

4.4
I liked
  • Customer service
#1052251
Reply to reviews
TO CONTINUE ON FROM THE SUBJECT, WE HAVE A PROBLEM. BASICALLY, I RECEIVED BAG, TWO ZIPPERS ARE DEFECTIVE, I FORWARDED PICS TO FENDER AND SINCE SUCH NOTHING, NO WORD - IGNORED AND I WILL NOT ACCEPT THIS FROM ANYONE. SO AM FORCED TO TAKE THIS TO THE NEXT LEVEL; TO WIT...
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Dhgate2014
Dhgate2014

Hi JMIGNYC,We understand the importance in getting your refund. Please provide the order number so that we can check the order details and see how we can assist you in getting...

4.6
Product
I liked
  • Good selection
I didn't like
  • Games played with after care they got my money so thats it not
#1048355
Reply to reviews
Since one week the site DHGate is unreachable from Italy. Why? I can't reach from web browser, from app on iPad and from smartphone. I changed a lot of PC, tablet and phoned and result is the same. What's appended? I have some order and I can't reach the seller or view...
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Dhgate2014
Dhgate2014

Hi aalle!We apologize for the inconvenience you encountered. Our Technical team has looked into this and they recommended that you contact their internet service provider as w...

aalle
aalle

thank you very much!It works!grazie mille!funziona!grazie del prezioso aiuto

#1032898
Reply to reviews

Resolved

I ordered some fishing lures from the China based company "Olure" via the DH Gate process. The ordering system is relatively easy to use with a successful order being placed within minutes. The lures were packaged, posted and delivered within the agreed periods. The...
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Dhgate2014
Dhgate2014

Hi BlueGum,Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. Here is the good news, we have creat...

#1022666
Reply to reviews
Dhgate - Tracking number problem
i purchased a beauty equipment seller shipped my parcel on time.after a few days dhgate gave me a tracking number more than 30 days i want to track my parcel and i couldn't track it.i on the other hand estimated delivery time came on and my parcel didn't arrive...
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Dhgate2014
Dhgate2014

Hi melina3a,We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can reso...

4.6
#1022309
Reply to reviews

Resolved

Dhgate - Watch for 1:1
Be very careful when ordering that you get what you ordered and no something not even close to the original. if you see 1:1 that means it is a 1:1 copy of the original item. or a knock off, just so that you know what you are getting . Always ask if the item is a copy...
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Dhgate2014
Dhgate2014

Hi drdemented,We are sorry to hear about your experience. Please provide the order number so that we can check the order details and see how we can resolve this issue. Please ...

4.8
Product
I liked
  • Customer service and response
I didn't like
  • Quality of an item
#1021660
Reply to reviews