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3.0 Based on 626 reviews
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  • Customers like
    • Customer service 16
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  • Customers don't like
    • Customer service 29
    • Being lied to 23
    • False tracking number 18

adene 2014-10-01 13:58:32 Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your name and order number please? 我 2014-10-01 13:59:04 waarom hebben jullie mij niet gebeld 我 2014-10-01 13:59:12 K HEB ER GENOEG VAN OM BELOGEN BESTOLEN TE WORDEN ALLES GAAT NAAR DE REGERING POLITIE EN ANDERE INSTANTIES OM TE ZORGEN DAT DHGATE NIEMAND MEER OPLICHT IK HEB CONTACT MET ANDERE GEDUPEERDE DIE HEBBEN OOK ALLES GEMELD... Read more

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Dhgate - Dress Received Late - POOR Quality and Fit.
1 of 8

I received the dress over a month late, and upon opening it - it was of poor quality, and the fit was terrible. Any alterations needed would have been very expensive. I have opened a dispute and have been unable to upload photos as evidence. No one has responded from the factory or from DHGate - I can not even get a customer service representative on chat. DO NOT BUY FROM THEM. You may think you are saving a little money, but it is a real... Read more

Was this review helpful? 3 2

I ordered 4 pairs of shoes on October 17, 2014. The shoes arrived on November 7, 2014. They were exactly as I expected when buying from a chinese company - knockoffs. Knock off air Jordans and 3 other types of shoe. I gotta say I am very pleased with the quality. I know they are fakes but people really dont notice. Only 2 things, the customer service for this company was terrible and they always tried to make things seem like they were OK when... Read more

Was this review helpful? 5 3

Dhgate.com is a chinese wholesale website. Dhgate is full of counterfeited products. Sellers may list what they want and list whatever quantity they want. Sellers can send you a totally different product and will eventually end up wining dhgate's crappy dispute center. Dhgate is slow to respond to emails. Dhgate is slow to respond to disputes. Dhgate doesn't not seem to care about any of their customers. They will make no effort to... Read more

Was this review helpful? 12 2
Dhgate - DW PERFECTOS
1 of 8

La calidad de los materiales de la correa, del reloj y sobre todo de la caja y complementos, hace que esta compra sea de las mejores que he hecho, buen producto y buena relación calidad precio. El reloj es perfecto, *** todos los detalles, logos y demás, a simple vista no se distingue del original. En cuanto al envío ha sido correcto, ha tardado 20 dias en llegar a España muy bien embalado para que no sufra ningún daño. seguiré comprando en... Read more

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DHGate continues to trade it's buyers with disrespect.
1 of 8

DHGate continues to trade it's buyers with disrespect, braking it's own Terms and Rules!! VIP items was bought. Sellers have sent out the items WAY AFTER order was paid and after processing time of shipment for VIP has been outdated!! What is the meaning of VIP item Dispatch Pledge Guarantee, if seller doesn't send items intime, and still buyer is NOT compensated for violation of Dispatch Pledge, as claimed in DHGate's rules?? This is... Read more

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I had 2 fraudulent charges hit my credit card after using DHgate! 2 separate ones, both charges for $100 to bbaacitineCNBeijing I had to call my bank,shut down my card and request a new one ! In addition i had to make fraud claims for the 2 $100 charges What a sketchy scammy website, and the people who run the site are weird and creepy! i have spoken with 4 managers since my credit card fraud incident. All their email addresses are-... Read more

Was this review helpful? 2 1
Dhgate - DO NOT SHOP HERE...
1 of 6

There is a seller on DHGate called honeywedding. DO NOT purchase from this seller. I ordered a wedding dress from this seller. I got it, I loved it. I ordered it early as a precaution. Thank God I did. I went to pull the dress out of the closet and it had yellow stains all over it. On the appliques, on the back. The dress was defective. Most likely a cheap fabric was used that discolored. I took great care of this dress. It was stored in a... Read more

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Don't buy anything from DHGate.com
1 of 4

Subject: PO#1581123769-Arbitration From: Resolution Center To: Me [rickcavagnaro@gmail.com] Type: About dispute in DHgate Submit Time: 2015-11-13 09:27:03 Dear Richard Cavagnaro_1443980288057, This is Sam again. We are so sorry to hear that the item you received cannot work properly. I understand that you would like to return it for a full refund. I would like to extend my deepest apology for any inconvenience that this concern might have caused... Read more

Was this review helpful? 0 1

I bought a phone for my son and they sent me a Chinese phone. I didn't realize until my son started going into the apps and it was all in Chinese. the plug was also Chinese. I disputed the purchase and they told me that they would give me back half. HALF! The next thing I know I see that they change if to a refund of $10.00. I then contacted them via their online chat and they told me to upload a video of the phone, and that I had until... Read more

Was this review helpful? 5 1

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