Paulette W Yhp

Have not received my order

I placed an order on Dec 6. Have not received it. How do I go about getting my money back. It has been 2 months.
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Preferred solution: Full refund

1 comment
Nadya Qgj

Hello! Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://***/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Resolved
Suyapa S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I am having problems accessing my account

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Updated by user Oct 14, 2021

They are trying to help with the problem.

Original review Oct 14, 2021
I opened it on line then I opened in the app u already paid with my credit card but the sellers are telling me that seems fraudulent maybe because I open in both places can you please help me with this my email is Suyapasosa10.ss@***.com Besides I put 2 addresses one Honduras with my phone number 504 ******** The otter USA 4710 new village drive Tampa Florida 33610 u want all the items go there phone 813 434**** please help me you already charge the money
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Pros:
  • La calidad del sitio web
Cons:
  • Products could have more photos from different angles

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi there, To have real time assistance, you may contact us back through ONLINE CHAT service. Check it here and click on ONLINE CHAT button: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.LweXUDrCihefusTFLlr2&resource_id=#pu1812_helptop-contactUs

Shuntel E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lansing, Michigan

Payment issue

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I cant order anything its says all my payments are at risk call your bank on every card I have I mean I dont know what else to say or do
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Preferred solution: Card issue handled

User's recommendation: 3

1 comment
Nadya Qgj

Hello! Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Teshia H

I would like to cancel an order on 3 pair of shoes I ordered in October

I ordered 3 pair of sneakers in October an I have yet to still get them.. I want all my money back.. I can buy them from a shoe store
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Loss:
$187
Pros:
  • Frustrating
  • Coupons and offers
  • Refund

Preferred solution: Full refund

User's recommendation: None don’t order from yall

1 comment
Nadya Qgj

Hello! Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://***/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Emmanuel E Uhw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elizabeth, New Jersey

Nerver receive my oder, 2 months ago

DHgate - Nerver receive my oder, 2 months ago
Good morning my name is EMMANUEL ELIE, 2 months ago a made a order i never receive my order, someone can help ,e please the seller is: WEILAIYA
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Loss:
$167

Preferred solution: Full refund

1 comment
Nadya Qgj

Hello Emmanuel E Uhw, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Rosa R Uuv
map-marker Redmond, Washington

Haven't received a package that was orderedd more than a month

I need to know if my packages are sent already or, can I get a refund? Please is there a toll free number I can call?

This is my email. vgza78@***.com.

Please need some info on my orders. It's been long already.More than a month already.

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Loss:
$85

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hello Rosa R Uuv, We understand your concern about your order. And we don't have the 1800 number since we are chat support.

Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Andrew W Jyv
map-marker Stockton, California

You are a fake website

I just want my money back I don't want the RC cars I don't want nothing from you I just want my money back

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Loss:
$99

Preferred solution: Full refund

3 comments
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Guest
reply icon Replying to comment of Nadya Qgj

Dear 158599****210, This is an automatic email sent by system. Please do not reply as any emails sent to this email address will not get a reply.

This is to inform you that your order 338752**** will be refunded. Reason for cancellation: The seller provided a wrong tracking number, and did not send out the items.

Guest
reply icon Replying to comment of Guest-2118295

This is the BS email that I received about my refund. Dated January 6 2022.

It's now January 17th so where is my money.

I don't want a gift card another lame *** excuse. Just my refund, it didn't take me this long to pay for the cars that I NEVER RECEIVED and those were for my son's for Christmas, but they never showed up which made me look bad and look like a gotdamn lier in front of my children

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Deron Jgw

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Verified Reviewer
| map-marker Dallas, Texas

I haven't reciece my order and tracking number not working

Havent recieved order .My tracking number dont work i paid 40 dollars for dhl and they got fed x and fedx is 12 numbers and dhl is 10 numbers i hoping i didnt get scam
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1 comment
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Paulina S Gcj

Tracking number

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My order number is 338123****. I placed 3 order for Jordans shoes. I received one order today but not the other 2. I only got one tracking number LY92740****CN. Zoey store said I only need one tracking number for all 3 orders. They said they will all come together. I got one but missing 2. I went to post office they said I need tracking number for the other 2. They said you have to have a tracking number for each order???
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Loss:
$150

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hello! Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Loucinda S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Fraudulent customer service number

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Fraudulent customer service number it's the number for car insurance. It's pretty much like you get scammed then wait to be scammed and pissed off even more
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Hala B Wby
map-marker Calgary, Alberta

I couldn't get a refund for item i haven't received

337008**** this order is sent back to China, the seller contacted me saying that they couldn't ship it to Canada and i should ask for refund. I tried to file a dispute bug the system didn't let me. The system was not that helpful to the point i felt i got scammed. Could you please help me with that?
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Preferred solution: Full refund

1 comment
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Regina R Lrc
map-marker Phoenix, Arizona

Paid for nothing

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I placed an order with this company and my credit card was charged of course. I never received any order number or confirmation of my purchase. Its been a month now and I still cannot get a hold of customer service and their online service is just a *** computer response that takes you in circles. This company stole money from me.
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Loss:
$125

Preferred solution: Full refund

User's recommendation: Do not buy here

1 comment
Nadya Qgj

Hello Regina R Lrc, We understand that you are concerned about your order. Can we have the first 6 and the last 4 digits of the card used when paying the order?

So that we can find the order number and see the email address used.

Please send us an email: customer-support@dhgate.com. Thank you.

Anonymous
map-marker Clintondale, New York

*** you

*** piece of *** try to get in contact with his *** company is *** ridiculous did not send me any kind of confirmation piece of ***

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User's recommendation: ***

1 comment
Nadya Qgj

HelloPissedConsumer3324857, Good day! If you are referring about the order /payment confirmation, it will be sent to the buyer's Dhgate messages on where the order was placed.

Please go to your Dhgate account and click MESSAGES and click System message or Dhgate message.

If you have other concerns or questions, please contact our live chat and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Andrew W Jyv
map-marker Stockton, California

Did not receive items

I ordered 4 Nitro RC cars in November and I still not have received them They said they were delivered on a nether porch So I would like to know where is my stuff or where is my money I mean no harm this the 2nd time this happened to me Dealing with jaw
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Loss:
$99
Pros:
  • Pretty much everythig
Cons:
  • Bad services

Preferred solution: Full refund

1 comment
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Deron Jgw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

I haven't recieve my order

My tracking number don't work and and paid 40 dollars for Dhl shipment and the yall got Fed x and thars not working
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1 comment
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

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