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Dhgate in Turkey, North Carolina - MANY SELLERS ARE DOING SCAM

3.0
Details
IVE BEEN PURCHASING TENNIS SHOES, AND THE SELLERS AND SENDING SOCKS OR OTHER TYPE. YOU NEED TO BE CAREFULL WITH THIS. IM A RESELLER AND ITS BAD FOR MY COMPANY AND REPUTATION WHEN THEY DONT DO THEIR WORK. I LOSE TIME AND MONEY WITH SOME OF THIS SCAMS. OTHER SAY THAY THEY HAVE SEND IT WHEN IS NOT TRUE. I CAN FILE FOR DISPUTE, BUT I NEED A INMEDIATLY RESPONSE BECAUSE IM JUST WAISTING MY TIME AND MONEY. PLEASE YOU NEED TO REVERIFY YOUR SELLERS THAT THEY ARE NOT HERE JUST TO SCAM PEOPLE. YOU NEED TO PROTECT THE BUYER SO WE CAN HAVE A GREAT EXPERIENCE.
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1 comment
Dhgate2014
#1337582

Hi divafashion!

Thank you for your feedback. Can you also send us the order number of the order you're referring to in your review? That way, we can check on its details and provide you further assistance.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1056479 Review #1056479 is a subjective opinion of poster.
Product
Shoes
Cons
  • Sometimes lonb processing times
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund
Tags
  • Order Cancellation
4.3
Details
Good DHgate experience!
About my order: Good communication with the seller, easy to work with. Order shipped in time, nice and quality item, as described, well packed and in perfect condition! Arrived in time (this was a present for my girlfriend :D). I will buy more from him and from DHgate,...
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1 comment
Dhgate2014
#1337581

Hi user31420594!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1056458 Review #1056458 is a subjective opinion of poster.
Product
Watch
Reason of review
Good customer service
5.0
Details
Dhgate - Wedding dress
Dhgate - Wedding dress
Dhgate - Wedding dress
Dhgate - Wedding dress
Dhgate - Wedding dress
Dhgate - Wedding dress
Amazing. I ordered a shorter wedding dress in ivory from DHgate on May 7, 2017. I received the order May 25, 2017. This dress is very similar to the picture on the site. The lace style is a bit different but I like what I got. The only complaint I have is that it is a...
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1 comment
Dhgate2014
#1337580

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1056431 Review #1056431 is a subjective opinion of poster.
Product
Wedding Dress
Pros
  • Dresses
Reason of review
Good quality
5.0
Details
I bought an Antisocial Social Club with Undefeated t-shirt, orange color and it feels so comfortable. Delivery was really fast and the seller attitude was remarkable, very helpful! I will buy again for sure. I think that the Dhgate page is perfect to buy things you...
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1 comment
Dhgate2014
#1337579

Hi AlvaroLaya!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1056427 Review #1056427 is a subjective opinion of poster.
Product
T-shirt
Reason of review
Good quality
Tags
  • Fast
  • Great Price
  • Good Quaility

Dhgate - Good customers are valued

5.0
Details
A while back I bought a pair of shoes on DHgate and I was very pleased with the quality and the price of the heels. For such positive experience I was going to order more shoes from the same seller but unfortunately his store on DHgate had been emptied and there were no products for sale. About two months after receiving the first pair the seller sent me a message on DHgate telling me he still sold shoes of the certain brand and that I could still place orders. I asked about two different shoe models and luckily he had both of them for sale so I ordered both pairs. They arrived fast and I was very pleased with them as well, he even sent a small gift with the shoes. Last night I asked him about another model and like all the previous times he had this model as well so I placed an order. He gave me a discount on the shoes for being a loyal customer. I think it’s exceptionally good service from a seller to make sure he/she is on the same page with the buyer: for example my shoe guy always sends me a picture of the colour and model to make sure we mean the same thing with ‘pink’ or whatever and not just send any pair hoping to get it right. That way everyone stays happy and the customer is likely to return to the store where he/she got good service.
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1 comment
Dhgate2014
#1337578

Hi kadtri!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1056397 Review #1056397 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Good customer service
Tags
  • good quality
  • Great Pricing

Dhgate - Excellent service

5.0
Details
Package arrived before intended delivery date which was excellent. It took under thirty six days to arrive thankfully as I was super excited to try it as the lipsticks have all been really good as well. The packaging was perfectly in tact and the product lived up to the description. The payment was only taken out after the item arrived as it stated on the item page. I am really happy with the website as a whole as the filter system is really good. I am happy with the range of products as well and obviously the prices are astounding. I don't even care if the products are dupes, everything I have used so far has been impeccable.
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1 comment
Dhgate2014
#1337577

Hi there!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1056387 Review #1056387 is a subjective opinion of poster.
Product
Mascara
Pros
  • Pretty much everythig
Reason of review
Good quality

Dhgate - Good experience!

4.2
Details
Good communication, easy to work with, fast shipping, and item as described and no problems. I ordered 100 of an item in assorted colors, and he contacted me and said that they only have green and blue on hand and if I would agree to a mix of those two colors they could send it right away, and if I didn't agree to that it would take another 3 days till it could ship. I appreciated that he promptly told me exactly what he had and what my choices were. Turned out I was just as happy with green and blue assortment because there were some colors I liked less, so this was fine. Thanks for a great transaction!
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2 comments
Dhgate2014
#1336356

Hi lfasnage,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

lfasnage
#1338497
@Dhgate2014

good experience with this seller, but very unsatisfactory experience with another seller, who didn't ship my order when she should have, lied to me and told me she did ship it, and didn't ship until AFTER a filed a dispute. She has a 9 day delivery guarantee or your money back, which is meaningless and untrue.

Shipment receipt was 29 days, and by then demand for the product was gone and I can't sell ANY of what I bought. That delivery guarantee is a lie, because the seller can ship it any time, even if you tell them you don't want it any more if they haven't shipped it yet, and it doesn't matter.

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Review
#1056355 Review #1056355 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Easy to use
  • Faster shipping than i expected
Reason of review
Good customer service
4.7
Details
Item took much longer than expected for shipping, but issue was resolved with the seller. shipping time said that it would be a usual period of 2 weeks to receive the item but it did not arrive for over a month. Seller told me to keep waiting, and did not offer a...
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1 comment
Dhgate2014
#1336355

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1056313 Review #1056313 is a subjective opinion of poster.
Product
Baseball Jersey
Cons
  • Communication some language issues
Reason of review
Fair pricing

Dhgate - Great products

4.5
Details
Dhgate - Great products
Dhgate - Great products
I have purchased 2 pairs of shoes in a span of a month between both purchases. Both sellers were really responsive and would respond to questions and my little requests were actually met! So all the needs of a customer are considered as a must complete, they will try all the best to help resolve the problems or errors occured. I really like Dhgate, a really great market place with a good community, of course there are some sellers that offer bad quality products you just have to ask them kindly to send some pictures that will state that what they offer you is legit , always do it before releasing the payment. Plus, if you are looking for something specific, you would absolutely want to feel safer when ordering by checking which seller has most positive reviews, especially with picture proofs. The picture reviews are the most valuable. I feel like some consumers are just too salty or they just want free stuff, which is why they complain.
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1 comment
Dhgate2014
#1336354

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1056299 Review #1056299 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Good quality

Dhgate - I can't Track my dress

4.5
Details
I have order a dress since 04/ 28/2017 until now the wedding is next week i still can't get any response from the seller. Can someone help me please?
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Review
#1056283 Review #1056283 is a subjective opinion of poster.
Reason of review
Order processing issue