Donna E Eyz

Never received an item I paid for

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DHgate - Never received an item I paid for
The phone number was incorrect that I got online for customer service for DH Gate. I have paid for an item 11 months ago and still have not received the item. Order was closed by consumer without providing the ordered items or refunding the money back to me. I was ripped off. I have asked and asked for ten months about the items or my money. This is a total SCAM.
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Loss:
$46

Preferred solution: Full refund

User's recommendation: Absolutely a NOT. Do NOT buy from DH Gate

Johnetta C Buz

Pissed consumer

Waiting on my wallet I ordered. I ordered it on 1/10/22. It is now 2/5/22 and I have not received it.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Chicago, Illinois

Sent wigs to wrong address I found out now they don't want to replace them or them I've sent order numbers which they told me to do and tracking number its going on 2 months so mis understood place

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Mailing orders to wrong address nor have they tried to refund my money worth experience in my life never again will u mess with DHgate
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1 comment
Nadya Qgj

Hello PissedConsumer3277929, We understand how you feel upon learning that the order was shipped to the wrong address. Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Damien S Ioj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wellington, Wellington

No order but payment taken

DHgate - No order but payment taken
Hi, I have paid for a Liverpool top and the money was taken from my bank account, however, there is no record of this order. I have not received any info about this order.
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Trevor D Bqd
map-marker Lexington, Kentucky

Never received a refund and it’s been a week and a half.

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I just want my money back. And cant get help anywhere with this, I've waited long enough. Thank you and again I cant find anyone to get ahold of.
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Loss:
$40

Preferred solution: Full refund

1 comment
Nadya Qgj

Hello Trevor D Bqd, We understand how you feel for not receiving your refund yet. Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Dayna B Zga

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund problems

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Placed an order to be informed that the item was not in stock. So I asked for a refund.

Upon checking on my refund status, I found that the seller denied my refund due to the seller stated that there was a miscommunication with their factory and the item has been sent. I purchased the item from another seller, I received the item.

I was told by Dhgates customer service, that I have to wait until mid January 2022 to receive the item then contact dhgates to help with my refund. As of 12/1/21 I still have not received the item.

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Loss:
$75
Pros:
  • Great pricing

Preferred solution: Full refund

User's recommendation: If your able to pay the full price, do so

1 comment
Nadya Qgj

Hello Dayna B Zga, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Han Luke M
map-marker San Juan, San Juan Municipio

No me a llegado mis pedidos

Hola amigos llevo esperando 2 pedidos desde octubre 16 del 2021 y el otro podido desde el 21 de octubre del 2021 y no los e recibido amigos por favor ayúdenme Gracias
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Loss:
$132

Preferred solution: Let the company propose a solution

User's recommendation: Yo recomiendo a DHgate a mucha gente de Puerto Rico

2 comments
Kailyn Kiq

This person who is pretending to resolve the issue is just a con artist and is showing to people that they are someone who will resolve your problem with website but we all know it is a scam. They website needs to be banned

Nadya Qgj

Hi , Please provide us the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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Sonny P Idq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hackney, England

Found out Item is counterfeit and not received

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Updated by user Dec 03, 2021

waiting for DHgate to refund me back

Original review Dec 02, 2021
I have not received order and said I would it in 15days , I order it on the 8/11/2021 and this was a Christmas gift. So DHgate get my refund back and put my trust back with DHGATE.

My order No is 338170****. The seller is not responding.
Please refund me back
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Loss:
$98
Cons:
  • Very bad customer service

Preferred solution: Full refund

User's recommendation: Do not buy

5 comments
Nadya Qgj

Hello Sonny P Idq, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Sonny P Idq
reply icon Replying to comment of Nadya Qgj

338170****, refund me back

Sonny P Idq
reply icon Replying to comment of Nadya Qgj

you can now refund back

Sonny P Idq
reply icon Replying to comment of Nadya Qgj

have you issued my refund yet.

Sonny P Idq
reply icon Replying to comment of Sonny P Idq

see all my complaints, just issue my refund back

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Travis M Aoe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Checking to see if my payment went thru

I had purchase some shoes and it said it was waiting on the payment to go through but now I don't see the shoes on my cart or saying when they go get ship or nothing and I already paid for these
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User's recommendation: Ok

1 comment
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Chicago, Illinois

Order wasn't correct

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DHgate - Order wasn't correct
I ordered a pair of shoes in size US 11 1/2 and they sent me a US 4, I would like to get my size 11 1/2 shoe or get refunded my money
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Sanford B Wbr
map-marker Orlando, Florida

Pissed consumer

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Poor or no communication with sellers items constantly lost or takes months to deliver poor communication with customer service issues resolved most of the time in sellers behalf wrong items sent little or no reimbursement
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Loss:
$2000

Preferred solution: Let the company propose a solution

User's recommendation: Don't do business with them

Erica M Zuo
map-marker Dallas, Texas

When will my order be shipped out to my apartment

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I need to know when will my order be here to my apartment and I am getting mad cause yall didnt give me a tracking number neither did yall email me nothing
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Loss:
$51

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Sanford B Wbr
map-marker Kanchanaburi, Kanchanaburi Province

Poor customer service

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Items list with little or no temburaement sellers that gnore any c see noommunivation TV in bunnisada no no moo hu
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Loss:
$10000
Pros:
  • Great prices and discounts
  • Great prices &disvounts
Cons:
  • Poor delivery service
  • Experience with customer service
  • Poor or no communication with sellers

Preferred solution: R in hi JJefundsm

1 comment
Nadya Qgj

Hello Sanford B Wbr, We understand that you are not happy about the seller service. Please provide us the order number so that we can check and make a request to contact the seller to reply to you.

Please let us know or contact our live chat and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Sande Acv
map-marker Boston, Massachusetts

Still waiting for my pocket book

I placed an order for a pocketbook and never received it I am still waiting to receive it please send it as soon as possible I paid for it believing I would have it by now
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User's recommendation: Be careful when making a purchase

2 comments
Kailyn Kiq

They will never send it .the website is a scam

Nadya Qgj

Hi, Please provide us the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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Caren H Xwx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Trying to find my delivery

Tracking number UD54477****YP Where is my order and when will it be delivered to my home Please get back to me at my email Caren336@***.com
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Cons:
  • No phone number to call costumer service

Preferred solution: Deliver product or service ordered

2 comments
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Guest
reply icon Replying to comment of Nadya Qgj

Tracking number is UD54477****YP My email is caren336@***.com Please let me know when to expect delivery Thanks Caren Hilman

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