DHgate
Reviews and Complaints
Never received an item I paid for
Preferred solution: Full refund
User's recommendation: Absolutely a NOT. Do NOT buy from DH Gate
Pissed consumer
Preferred solution: Deliver product or service ordered
Sent wigs to wrong address I found out now they don't want to replace them or them I've sent order numbers which they told me to do and tracking number its going on 2 months so mis understood place
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wellington, WellingtonNo order but payment taken
Never received a refund and it’s been a week and a half.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund problems
Placed an order to be informed that the item was not in stock. So I asked for a refund.
Upon checking on my refund status, I found that the seller denied my refund due to the seller stated that there was a miscommunication with their factory and the item has been sent. I purchased the item from another seller, I received the item.
I was told by Dhgates customer service, that I have to wait until mid January 2022 to receive the item then contact dhgates to help with my refund. As of 12/1/21 I still have not received the item.
- Great pricing
Preferred solution: Full refund
User's recommendation: If your able to pay the full price, do so
No me a llegado mis pedidos
Preferred solution: Let the company propose a solution
User's recommendation: Yo recomiendo a DHgate a mucha gente de Puerto Rico
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hackney, EnglandFound out Item is counterfeit and not received
waiting for DHgate to refund me back
My order No is 338170****. The seller is not responding.
Please refund me back
- Very bad customer service
Preferred solution: Full refund
User's recommendation: Do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaChecking to see if my payment went thru
User's recommendation: Ok
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Chicago, IllinoisOrder wasn't correct
Pissed consumer
Preferred solution: Let the company propose a solution
User's recommendation: Don't do business with them
When will my order be shipped out to my apartment
Preferred solution: Deliver product or service ordered
Poor customer service
- Great prices and discounts
- Great prices &disvounts
- Poor delivery service
- Experience with customer service
- Poor or no communication with sellers
Preferred solution: R in hi JJefundsm
Still waiting for my pocket book
User's recommendation: Be careful when making a purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaTrying to find my delivery
- No phone number to call costumer service
Preferred solution: Deliver product or service ordered
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Hello PissedConsumer3277929, We understand how you feel upon learning that the order was shipped to the wrong address. Can we have the order number so that we can check and see what we can do to help you?
Please let us know or contact our live chat and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs