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How can DHGate improve

4.0
Details
DHgate is a very good website shop and I like it very much, but there are some things that you as website can improve. First, the sellers could include more real photos of their articles sold in that way the costumer would feel more confidence while buying. another thing is that sometimes there are articles that are sold just on big quantity and this makes something difficult for the ones that just want one not 10000 or 100. ALso you could include more other articles, to have a variety of items to sell. Finally, if you could improve this you will be the best website of all!
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1 comment
Dhgate2014
#1338044

Hi selkiekineret!

Thank you for choosing DHgate as your shopping destination. We are looking forward in doing more business with you!

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com

Review
#1057332 Review #1057332 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • It is very pleasent
Reason of review
Good quality
Tags
  • Low Prices
3.9
Details

Update by user Jun 10, 2017

DHGate forced the seller to provide me with the full product.

Update by user Jun 10, 2017

I am happy that my issue got resolved and in top of getting the full product I also got a 5$ coupon from DHGate!

Original review posted by user Jun 06, 2017

A bought a product from a seller which was missing parts but I couldn't file a claim because I...
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1 comment
Dhgate2014
#1337978

Hi koullisch!

Thank you for your feedback. Please do not hesitate to contact us in case you need further assistance.

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1057251 Review #1057251 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Product selection and pricing
Cons
  • Being ripped off
  • Product quality and refund service
  • Fake tracking number
Reason of review
Good customer service
Tags
  • Good Customer Service
4.0
Details
If you like a bargain then I couldn't recommend DHGate enough. People who complain have generally not done their homework. Research what you're buying, ask questions, look for reviews with images - all of these things will help you get a flavour of what you're...
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1 comment
Dhgate2014
#1338040

Hi hawkesey!

Thank you for your feedback regarding your experience on the site! This would surely help our potential buyers to make a decision to make a purchase in DHgate. We are looking forward in doing more business with you!

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

Review
#1057236 Review #1057236 is a subjective opinion of poster.
Product
Dhgate Marketplace
Cons
  • Shipping can be faster
Reason of review
Fair pricing

Very bad experience with the quality of chargers I bought from DHGATE.

2.7
Details
I purchased 200 metal usb chargers( they were not made out of metal) and I am extremely disappointed with the products. First of all, 7 of the chargers were defective and the usb ports were loose inside that I wasn't even able to plug in my phone. Out of the ones that weren't damaged, 8 of them had cosmetic damage. When I finally tried to charge my phone, it took nearly 6 hours to charge my phone and it wasn't even completely dead to begin with. Mind you, I even plugged my phone into the 2.1 A port not the 1 A port ( so they basically lied about the amperage). When I finally contacted the buyer to see if he could replace at least the defective ones, he didn't even bother to email me back with a response. At this point I've decided not to sell these chargers since they are so poorly made and can cause a fire hazard ( they get very hot ). I am extremely upset with DHGATE for selling sub par products like this on their website. I feel like I just lost $150 for nothing.
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1 comment
Dhgate2014
#1338038

Hi!

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

Review
#1057193 Review #1057193 is a subjective opinion of poster.
Product
Charger
Pros
  • Prompt delivery
Cons
  • False advertising about the amperage
  • Defective products
  • Poorly made
Reason of review
Bad quality
4.8
Details
I have bought repeatedly from DHGate and have usually been very satisfied with what I have received. The actual site is laid out superbly, is very easy to navigate and simple to use. Communication can sometimes be an issue, but the sellers I have dealt with certainly...
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1 comment
Dhgate2014
#1338037

Hi Phil3819!

Thank you for sharing your shopping experience! We hope that this can help our future potential buyers!

We appreciate your trust and we will provide our utmost service for our customers like you!

We have created DHgate Customer Service Facebook page to better improve and recommend top products of our sellers. We would highly appreciate it if you LIKE our page and for further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Riane

Customer Service Center

DHgate.com

Review
#1056970 Review #1056970 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service
3.1
Details
Dhgate - INCORRECT BILLING!!!
I'm an old DHGate reseller. Last all month or even two im making paiments that end up incorrectly billed. Not one order! all orders!! Im getting billed for extra 5%-15%... Customer service takes ages to connect to... then lots of time to explain what is happening and...
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1 comment
Dhgate2014
#1338036

Hi morda4ka!

We're sorry to hear about your experience. Please provide us your order number so we can check your order and we can check the payment made in our system and we can provide the resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

Review
#1056964 Review #1056964 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Lots of goods to choose
Cons
  • Nobody from dhgate told me about this issue
  • I was billed many time for extra money
Reason of review
Problems with payment
Loss
$50
Preferred solution
Let the company propose a solution

Dhgate - Great Cheap Honest Brilliant Outstanding Amazing Good

5.0
Details
Hey everyone please take time to read this review as i am being as honest as i can be! the sellers communication was extremily quick he always replied within a few hous no matter what time of the day it was! i started to think he never even slept haha!I purchased this order and it only took 11 days to arrive from china to the uk ! that is extremely quick. just from that i reccomend this seller ! The quality of the goods were absolutely outstanding! a solid 10 out of 10 i couldnt be more over the moon with them if i tried ! i 110 percent reccomened people to buy from this seller! Thank you so much for taking the time to read this review! yet again i can assure you now you will not be let down by this seller! happy happy buying to you all and i hope you all do business with this guy! exstatic!
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1 comment
Dhgate2014
#1337586

Hi Kinsey_1493591816276!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1056962 Review #1056962 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good quality
Dhgate - Scammers
Dhgate - Scammers
Dhgate - Scammers
Dhgate - Scammers
Dhgate - Scammers
I ordered 10 USB remotes from a seller and after receiving a pair of headphones I contacted DHGATE and the seller. I was not able to get the right product of my refund. after contacting DHGATE about the fraud, they kept telling me to open a after sale dispute. but...
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1 comment
Dhgate2014
#1337585

Hi there,

We are sorry for the experience you had with your order. Please send us the order number of the order you're referring to in your review? That way, we can check on its details and provide you further assistance.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1056773 Review #1056773 is a subjective opinion of poster.
Product
Marshall Headphones Headphones
Reason of review
Not as described/ advertised
Loss
$83
Preferred solution
Full refund
4.8
Details
Dhgate - Perfect communication and service in every circumstance
Dhgate - Perfect communication and service in every circumstance
For 2 years I and my brother buy everything on this site. The price are very low and affordable and the items are good quality. Shipping times are a bit longer than other sites but they are precise and in case of delay many sellers, offer an instant full refund. In...
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1 comment
Dhgate2014
#1337584

Hi Lucamarek96!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1056695 Review #1056695 is a subjective opinion of poster.
Product
Adidas Yeezy Boost 350 Shoes
Pros
  • Price affordability
Reason of review
Good customer service
Tags
  • affordable
  • Yeezy

Dissatisfied with dhgate team

2.6
Details
I ordered a silver bag, which l did not get but dhgate wrote to me that the bag was already in my country and seller and their system showed that l received the bag which l did not. I wrote an email to dhgate to complain that l did not receive the bag and the money should not be released to the system until proper investigation and proof from the seller that l received the bag by way of signed documentation from mail company but dhgate did absolutely nothing but gave the money to seller after a few days. There was no email or acknowledgement of my email from dhgate till now and also l wrote a review to other buyers to be careful about the seller and my bad experience with the seller but also to my surprise, dhgate did not publish my review. I buy a lot from aliexpress and their team really look into buyers problems and sanctions dishonest sellers but my experience with dhgate considering that l just started buying on your site has been very distasteful and unfair to say the least and that is why l have been reluctant to buy from dhgate even though l have put some items in my cart for a while now. I hope dhgate will look into this.
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1 comment
Dhgate2014
#1337583

Hi there,

We are sorry for the experience you had with your order. Please send us the order number of the order you're referring to in your review? That way, we can check on its details and provide you further assistance.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1056590 Review #1056590 is a subjective opinion of poster.
Service
Delivery Service
Cons
  • Bad service
  • Fraudulent business practices
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • bad service
  • Fake Tracking Number