Nikita O Eka

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Verified Reviewer
| map-marker Milton Keynes, England

Cancelled item

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I ordered 30 advent Calenders in December they were due to be delivered in October I took deposits from people who wanted to buy them from me but unfortunately due to a very long delay my customers canceled and went and bought them else we're I there fore contacted the supplier advising I no longer wanted to produce due to them taking so long and the 1st of decemeber was creeping up after putting in and e scaling disputes I was ignored so I contacted my bank to get my money back. Then they still sent them arriving on the 9th of decemeber. I do not want these Calendars they are better of in the bin.
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Loss:
$350
Pros:
  • All one big con
Cons:
  • Will never buy from dhgate again

Preferred solution: Full refund

User's recommendation: Avoid

Anonymous
map-marker Dallas, Texas

Items 9 pair of shoes

I have not Goten a email to know when my shoes will be here i spent 497.00 no one texted or let me know anything about the items i would like to know something malakhidagreatest@***.com is my email address
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1 comment
Nadya Qgj

Hello PissedConsumer3366596, Good day! We understand your concern about your order.

Can we have the order number so that we can check the estimated time of delivery and see what we can do to help you?

Please let us know Or contact our live chat for real time assistance and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Richard G Yml

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Verified Reviewer
| map-marker Fredericksburg, Virginia

Never received package

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Updated by user Dec 04, 2021

No help so far.

Original review Dec 04, 2021
I never received my guitar I ordered. It hasnt moved since November 4th. So it must be lost! Please check and see if you can find its location.
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Pros:
  • Dhgate customer service team
Cons:
  • Didnt received my package on time

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hello Richard G Yml, Can we have the order number so that we can check and see what we can do to help you? Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Jaroslaw Cax

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Verified Reviewer

No answear

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No one answear. I send a few emails.

My equipment stoped working. I am not able to reqest my money back

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Cons:
  • No waranty

Preferred solution: Full refund

3 comments
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Jaroslaw Cax
reply icon Replying to comment of Nadya Qgj

j.s.szewczyk@***.com 330982****

Nadya Qgj

Hello Jaroslaw Cax, We understand your concern about your item. Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

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Jerzy H

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Verified Reviewer
| map-marker Nottingham, England

I haven't received my order

I have not received my confirmation on my automatic rotation male masturbator hands free stroke 10 £42.47 + £15.5 for shipping my email is jerzyhara@***.com

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Preferred solution: Deliver product or service ordered

User's recommendation: I don't know as of yet

1 comment
Nadya Qgj

Hello Jerzy H, We understand your concern and for the order /payment confirmation it will be sent to the buyer's Dhgate messages on where the order was placed. Please check your Dhgate messages.

Can we have the order number so that we can check the status of your order?

Please let us know or contact our live chat and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Anonymous
map-marker Dallas, Texas

Haven’t received shoes sellers making it impossible to give me my refund

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DHgate - Haven’t received shoes sellers making it impossible to give me my refund
DHgate - Haven’t received shoes sellers making it impossible to give me my refund - Image 2
I order some shoes with yall in June it was supposed to be delivered on September 26 was the deadline thats already three months the sellers is telling me just to be patient etc etc I already waited three months and nothing and when I track the order it says its expired then he said you can give me a refund until I get the shoes but i dont want them anymore I want my money and then he says he changed the carrier Soo he had the shoes why didnt he keep them and order me my refund
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Devon J Qfi
map-marker Delaware, Ohio

I never received and item

I ordered a lookah and it never came it said was received and delivered but was never delivered Im super unsatisfied with this
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Loss:
$65
Cons:
  • Order never came

Preferred solution: Deliver product or service ordered

Phillip G Uiv

Want to exchange for a bigger size

DHgate - Want to exchange for a bigger size
I ordered a hoodie from Dhgate. Im normally a XL. The hoodie is to tight and Ill need a bigger size. It wont allow me pull up my order please help Order number 337150****
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Preferred solution: Full refund

Blanca P Kxi

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Verified Reviewer

Dispute

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I purchased an electric bike for my son at the cost of close to $500. US dollars I was told to wait patiently and I did but when I notice that the funds would be released I put in the dispute . The seller demanded I cancel the dispute. I investigated the tracking number and it was signed fir at a different address. I was told that the signed for item was from else where and that it weighed between 2-2.5 lbs . My bicycle no way would weigh that little. So I believe this seller to be using already known tracking numbers to establish the fact that the item was indeed signed for his proof of evidence yet I as a paying customer got zilch my son is out a motorized bike yeah !!! That totally sucks. I have the order and tracking number I spoke with the recipient of that tracking number . We have come to a conclusion it was a means to steal money. Unfortunately DHGATE has no customer service to speak of .
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Loss:
$462
Cons:
  • I have not received order

Preferred solution: Full refund

User's recommendation: Buy in U.S. save yourself some grief

1 comment
Nadya Qgj

Hello Blanca P Kxi, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Kenneth F Lni

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can’t find my recent orders

DHgate - I can’t find my recent orders
I found the app right after I made 2 purchases. I have not been able to see my purchases since the 15th
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Loss:
$323

Preferred solution: Deliver product or service ordered

Abbie W Gdj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Help with an order

DHgate - Help with an order
I placed an order on the 3rd august. I have proof of this on my bank as its taken the money out. However when I go on the app it says I have made no orders? I also didnt receive an email confirmation
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Preferred solution: Deliver product or service ordered

Michael W Thv
map-marker Wandsworth, England

My order has been in the same place for 20days

DHgate - My order has been in the same place for 20days
My order has been in tge same place for nearly 20 days I want to know whats going on order number337231****
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Preferred solution: Deliver product or service ordered

Anonymous

Parcel not found

The tracking number not valid and seller ignore my messages PO #: 340076**** and the tracking number LV42216****CN eePacket they said it was shipped February 13 I placed order Jan 3
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Pros:
  • Pricr
Cons:
  • Seller ignore me
1 comment
Nadya Qgj

Hello PissedConsumer3354558, Good day! We understand how you feel the tracking number..

Can we have the order number so that we can check and see what we can do to help you? Sine the tracking number and the order number are not complete.

Please let us know Or contact our live chat for real time assistance and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Anonymous

My debt card keeps saying payment at risk call your bank

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I want to order a product but a pop up appears always stating your payment is at risk call your bank. Please help me but what I want.
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1 comment
Nadya Qgj

Hello PissedConsumer3281737, We understand that you want to pay the order. Can we have one order number so that we can check why the payment is under high risk.

Please let us know or contact our live chat and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Columbus, Ohio

Track package

DHgate - Track package
Hey I just ordered something from yall recently and I think I did it on a guess account because I cant find proof that I bought it all except for money taken out my account so is there any way the get the tracking info?
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