Jennifer T Dho
map-marker Visalia, California

Want my money back never got order

Never got my order been waiting they send me different tracking ones was delivered in Florida the other tracking was label made but never got to the post so I rather get my money back
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Loss:
$251
Cons:
  • Loss of money because of waiting for orders and refunds

Preferred solution: Full refund

Adrian S Ygf
map-marker Southend-On-Sea, England

I've did an error on my order

Hello my name is Adrian sokolowski Ive orderd some shoes and Ive put the wrong size as Im from uk il like a size 5.5 uk size if thats okk or 6
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Preferred solution: My shoes in uk size 5.5

1 comment
Nadya Qgj

Hello Adrian S Ygf. Good day!

We understand your concern about the size of the shoes. Can we have the order number so that we can check and see what we can do to help you?

Please let us know Or contact our live chat for real time assistance and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Nanah G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paddington, England

Dispute

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DHgate - Dispute
DHgate - Dispute - Image 2
DHgate - Dispute - Image 3
I would like to open a dispute with an item that is lost and buyer does not want to help by calling his postal service and checking to see whats happened. I can see it made it to the uk but has been in the same place for a week without movement when I go to track it says I need to contact buyer but hes not helping. And your website does not seem to work when trying to open a dispute it tells me only refund but i need the items to do that which I obviously dont have. Im fumming and I want my money back now.
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User's recommendation: Don’t buy from this seller or in fact website

Rokhsar N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

Hello Dhgate I have ordered some dress from dhgate.com. I have received the dresses, but the quality is really bad, the dresses doesnt live to expectations. I contacted the seller store, but they are trying to scam me and refuse to refund me the money. According to you international policy they should give me refund, but they refuse. They waste a lot of my time. The order ID are. ID:339356**** and ID: 339326**** and ID: 339324****
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Loss:
$1087

Preferred solution: Full refund

2 comments
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Guest
reply icon Replying to comment of Nadya Qgj

The login email is rokhsarahmi@***.com And the order numbers are Id:339324**** and Id:339356**** and Id:339326****

View more comments (1)
Anonymous
map-marker Redwood City, California

Items Not Received

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Trying to get help was nothing short of an act of G-d. My item was shipped to the wrong the address and to a different person? Tracking number was to a completely different person. Tried to get help and was told...it was delivered.... waste of time and money.
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1 comment
Nadya Qgj

Hello PissedConsumer3355239, Good day! We understand how you feel for not receiving the order yet.

Can we have the order number so that we can check and see what we can do to help you?

Please let us know Or contact our live chat for real time assistance and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Karen Y Zaq

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Verified Reviewer

Refund

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It placed an order on December the 29th and it still has not shipped the seller will not issue a refund They kerp saying they shipped and they haven't 339698**** order#
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Loss:
$61

Preferred solution: Full refund

Ionut H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

After 3 months still didn’t receive my order even on my app they’re saying I receive it! And the don’t want to refound my money back!

DHgate - After 3 months still didn’t receive my order even on my app they’re saying I receive...
DHgate - After 3 months still didn’t receive my order even on my app they’re saying I... - Image 2
DHgate - After 3 months still didn’t receive my order even on my app they’re saying I... - Image 3
After 3 months still didnt receive my order even on my app theyre saying I receive it! And the dont want to refound my money back!
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Loss:
$123

Preferred solution: Full refund

Anonymous
map-marker New York, New York

Trying to see when is my package going to be here I need it before Saturday

I need to see when is my package going to be here my promise this Saturday and I cant track my order
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Kenneth F Lni

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Received package

DHgate - Received package
I ordered an iPad Air 5 and received IPad Air 1! I would like it if I was given partial payment back since I did not receive what I ordered!
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Loss:
$246
Pros:
  • I received something
Cons:
  • Did not receive what i ordered

Preferred solution: Price reduction

Henry G Oug

My oreder was never delivered and they took my money

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DHgate - My oreder was never delivered and they took my money
It says the package was delivered and it hasnt.They took my money and I want it back.They have done this to many times before.I work hard for my money and I want it back.
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Loss:
$23

Preferred solution: Full refund

User's recommendation: I want my money back on my card asap

1 comment
Nadya Qgj

HI, Please provide us the order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Sydney, New South Wales

Bank has withdrawn money but order got cancelled.

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DHgate - Bank has withdrawn money but order got cancelled.
I placed an order and communicated with a seller. Seemed trustworthy and I placed an order, a little under $500 worth. Received my order very quickly. Happy customer. I advised the seller I was happy and wanted to place a big order, this time over $4300 AUD worth. Email received that order has been cancelled due to verification failure. I could not load what was required, images of my card + a code. Wrote to seller, no response.
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User's recommendation: Don’t placed big orders

Anonymous
map-marker Millersburg, Pennsylvania

I made several purchases here and I have not heard anything back from the company and it is virtually impossible to track your items.

I have placed for orders all of them mildly expensive. I'm not able to access a list of my order and
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User's recommendation: The only human contact you’ll ever have with DH gate is when you are making a purchase requires one of them to help you with. Otherwise you’ll never get in

1 comment
Nadya Qgj

Thanks for leaving comments here to us, sorry for any inconvenience, please contact our customer service directly with more details like the order number, or your account information through this link: https://***/myaccount / csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Ismailspinzia A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Eastbourne, England

Repayment

I ask for repayment, 5 days and I dont have my repayment because I cancel my order after pay ! I need my money

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User's recommendation: Pay for sur

1 comment
Nadya Qgj

Hello! Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://***/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Vienda V Xtk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Seller sent wrong item and worn give refund

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DHgate - Seller sent wrong item and worn give refund
DHgate - Seller sent wrong item and worn give refund - Image 2
Seller sent me rainbow gucci jacket. I hate rainbow and gucci. I would never order this. I ordered a Louis Vuitton Grey jacket. The seller closed off their site for this item after I ordered it. Then manipulated system to make it look like I ordered a rainbow gucci since they closed sales site for it. The email confirmation of my order shows the correct item I ordered the LV Grey jacket and not rainbow. I keep trying to upload the proof of the email confirmation on dispute and keeps getting ignored. I'm sure this isn't first time this seller has sent wrong order manipulated the ordpapay order so they can keep money.a
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Loss:
$40

Preferred solution: Full refund

Hashir Xcg
map-marker The Bronx, New York

Order not received it’s been over 3 months

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DHgate - Order not received it’s been over 3 months
Its been over 3 months and I have yet to receive my order. I contacted the seller for a refund, seller wants to send me another I dont like. Also the tracking number is invalid
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