Darius R Wzv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I call because i not receive 2 items

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I order Vr glasses oculus quest 2 .

And i not got me order

Me detailed

Country UK

City Leicester

Post code Le3 0bf

Number dor 70

Street Paton street

Number phone 740488****

I wait of the one monthg

View full review
Loss:
$79
Pros:
  • Discount coupons
Cons:
  • I have not received order

Preferred solution: Me order , i not received

1 comment
Nadya Qgj

Hello Darius R Wzv, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you?

Please let us know Or contact our live chat for real time assistance and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Anonymous
map-marker Camden, New Jersey

I need my items

Where is my items that was ordered in 12/21 I would like to receive my items or my $242 payment back into my account!
View full review
1 comment
Nadya Qgj

Hi PissedConsumer3488700. Thanks for leaving comments here to us, sorry for any inconvenience, please contact our customer service directly with more details like the order number, or your account information through this link: https://***/myaccount / csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Carlos C Tzx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't find order information

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
DHgate - Can't find order information
DHgate - Can't find order information - Image 2
DHgate - Can't find order information - Image 3

Can't find any confirmation of an order I payed for, plus I tried ringing the number and can't get through to the number, it ½won't ring through at all

View full review
Loss:
$206
Pros:
  • Lots of variety
  • Cheap products
Cons:
  • No way to contact them

Preferred solution: Deliver product or service ordered

4 comments
Carlos C Tzx

My last 4 digits is 5217 Last 4 digits is 0452 Commonwealth bank of Australia My login email is Imfree2722@***.com.au And I also have alternative email address which is IMFREECARLOSCORTEZ@***.COM.AU/ I think I purchased it in September but may of been early October but I'm sure it was September and I don't have order number as I reset my phone and forgot my google password and got locked out of my phone so I lost all the photos of the screenshots of the order numbers plus I never received even an email confirming the order Evan though I seen the details on dhgates website If you need any other details like my address which is the shipping address then I will send to you via an email if you send me an email asking for further verification details Thanks carlos cortez

Nadya Qgj

Hi, Please provide us the order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you do not have the order number, we can retrieve it by running the card you used to pay for the order. So please provide the first 6 and last 4 numbers of your card , the month the order was placed and the amount of the purchase.

Marcell Sha
reply icon Replying to comment of Nadya Qgj

First 6 digits is 521729 Last 4 digits is 0452 Order was in September I payed around total of $206 that's with postage shipping included I don't have order number sorry Don't know why your company does not respond to many comments plus email I have sent to you your company, if you guys want to be taken seriously as a company then you guys should honour your company by sorting out many customers not receiving what they have payed for, people have trusted your app and website to follow through as a business should and be responsible, because it's only a matter of time before people's countries government departments contact Google themselves and take legal action against either dhgate or Google themselves as the majority are being ripped off and scammed

Marcell Sha
reply icon Replying to comment of Marcell Sha

I have given you my login email info which was imfree2722@***.com

View more comments (3)
Lakhwinder S Sgy
map-marker Far North, North Island

Already paid but haven’t received anything

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hey very disappointed ordered glasses paid all money havent received anything and got email your order is canceled i need my money back
View full review
Loss:
$125

Preferred solution: Let the company propose a solution

1 comment
Nadya Qgj

Hello Lakhwinder S Sgy, Good day! We understand your concern about your refund.

Can we have the order number so that we can check your refund and see what we can do to help you?

Please let us know Or contact our live chat for real time assistance and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Sufiya S
map-marker Hollywood, Florida

Item not received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My item never came, Money is out of my account. No tracking number provided in email, i placed my ordered January 31
View full review
Loss:
$99

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Savannah S Uht

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Halifax, England

Returns enquiry

DHgate - Returns enquiry
DHgate - Returns enquiry - Image 2
Hello, I made two orders of shoes and both of them were way too big so I assume they were mislabelled or made incorrectly. I opened a dispute but it said I needed to enter the tracking number. I didnt send them tracked as it cost too much money to do so but I did get a receipt as proof of postage. I contacted the seller letting them know as well as attaching a photo of receipt but Ive not heard anything back. It shows that it says payment has been automatically released to seller because the buyer didnt return the item within the specific time which is incorrect. I sent the items off to be returned within a few days of opening the dispute. Im very frustrated about this as I am out of pocket by a lot of money.
View full review
Winsome C Wzy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Didn't get the item

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
DHgate - Didn't get the item
DHgate - Didn't get the item - Image 2
I recieved empty package with a note from royal mail saying item damage before entering the uk when I contacted the seller he or she behaving like they dont understand what am saying
View full review

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I need to know when i can receive my order?

DHgate - I need to know when i can receive my order?
I bought pair of shose November 3 and paid for everything. i got a message that says your order successfully paid.My Monday $93.00 already deducted from my account. The problem is I havent gotten any email from you gays that tells me about order number. Im wondering what happened to my order? When can i receive it?
View full review
1 comment
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Marysville, California

They took $59.00 dollars from me.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
DHgate - They took $59.00 dollars from me.
ON OCTOBER 28,2021 I MADE A PURCHASE FROM DHGATE FOR $59.00 . I NEVER RECIEVED NOTHING.NO PRODUCT,NO REPLY, NO NOTHING. I HAVE BEEN EMAILING AND TEXTING THIS COMPANY SINCE NOVEMBER 2021. i AM DISABLED ON A FIXED INCOME AND THIS COMPANY THINKS THEY CAN JUST TAKE MY MONEY. I PLAN ON TELLING ANYONE WHO WILL LISTEN ABOUT THIS COMPANY. I EVEN EMAILED THEM MY CONFIRMATION ORDER # 337829****. AND THEIR SCANTLESS ,SCAMMING COMPANY HAD NO REPLY. DO YOURSELF A FAVOR AND KNOW WHY THE DEALS ARE SO CHEAP-LOOK WHO ITS COMING FROM. THEY ARE NOTHING BUT A SCAM.
View full review

User's recommendation: GO TO ANOTHER COMPANY (DHGATE IS A SCAM)

Rodney E Vek

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

Haven't received purchase and iv pad for several purchases

Have paid for my several purchases money is take out iv paid and not received it yet, I need to talk to some one pls
View full review
Loss:
$400
Pros:
  • No product
Cons:
  • Never received item
  • Never got my items

Preferred solution: I just want what iv paid for

1 comment
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Anonymous
map-marker Berlin, Land Berlin

My Order isn‘t arrived

Hey , I ordered a few items on dh gate in the 29. March in 2022 and i paid directly my order. Now, my Order isnt arrived to me. The order has the number :341813****. When does my Order will arrive?
View full review
1 comment
Nadya Qgj

Hi there, Good day and thank you for contacting DHgate Customer Service. I understand that you want to track your order.

Please provide us your complete order number or tracking number. That way, we can check the status of your order and we can provide the correct resolution to your concern.

We appreciate your patience and cooperation. Best Regards, Mich DHgate Customer Service DHgate.com

Denise D Thh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payment

DHgate - Payment
DHgate - Payment - Image 2
I made a purchase on dhgate with my visa debit on Sept28 and its still saying awaiting payment, I cant seem to get anywhere with anyone, please confirm my order or refund me, my order# is337087****
View full review
Loss:
$305

Preferred solution: Full refund

LaKesha T Ynt
map-marker Los Angeles, California

Never received item

DHgate - Never received item
DHgate - Never received item - Image 2
DHgate - Never received item - Image 3
DHgate - Never received item - Image 4
I order 2 pairs of shoes but I only recieved one pair gap far.Its been over a month. Please help me find my order.I need to find out when will I recieve my items.
View full review
Loss:
$113

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hello LaKesha , Please provide us the order number or tracking number so that we can check and see what we can do to help you. Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Anonymous
map-marker Newark, New Jersey

Order not received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No reply to texts app doesnt help in customer service it doesnt work period with user email and code. I really believe that your payment shouldnt be allowed to leave until you receive your item
View full review
1 comment
Nadya Qgj

Hello PissedConsumer3394232, Good day! Here in Dhgate, the payment will only be released to the seller if the order was showing delivered and no dispute was filed within 7 days from the the time the order was showing delivered or if the buyer clicked 'ORDER HAS BEEN RECEIVED" or if the order is already beyond 90 days and no dispute was filed.

Can we have the order number so that we can check and see what we can do to help you?

Please let us know Or contact our live chat for real time assistance and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Anonymous
map-marker Orlando, Florida

Besoin d'informations

Hello!!! I have bought some items from your company. But I do not receive them. I need the tracking number so that I can track it. Thank you.
View full review
1 comment
Nadya Qgj

Hello there, may we have your order number please to check your order status?

  • 1
  • ...
  • 90
  • 91
  • 92
  • 93
  • 94
  • ...
  • 507