Akia W Wdy

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Verified Reviewer

Return before gets here

My order is wrong I dont want no synthetic hair I would like my refund only on the synthetic blonde straight hair I order 5 of them and I dont want it at alllll. If the other order is not human like it says then I dont want that either!!!
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Preferred solution: Full refund

User's recommendation: Idk yet

Brandon H Scg

Received wrong size product

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The size of the product was not a mens xxl it was womens xxl and the seller will not send money back
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Loss:
$75
Pros:
  • Trash
Cons:
  • There is none

Preferred solution: Full refund

Fatou D Xkj

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Verified Buyer
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Rückzahlung

DHgate - Rückzahlung
Sehr geehrte Damen und Herren mein Sohn hat zwei Jacke bei ihnen gekauft und per sofort Überweisung gemacht und bis jetzt hat kein Jacke bekommen, seit ein Monat ich versuche euch zu erreichen aber nichts, ich bitte um eine Rückzahlung Danke im Voraus Frau Fatou Dabo
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Loss:
$107

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Escondido, California

Saying I have no orders in my account

DHgate - Saying I have no orders in my account
DHgate - Saying I have no orders in my account - Image 2
My first order I received the shoes but the second order they said it was delivered but I never received it then my 2 order I have order I didnt get it either and it says in my account I have no order but I was charged with all those item I order already
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1 comment
Nadya Qgj

Hello Guest-561****, Good day! Thank you for contacting Dhgate about your concern regarding your order.

Let me check and see what I can do to help. I understand how you feel not able to receive the order.

For me to further assist you, please provide me with the order number so I can check and see what I can do to help. You can contact us through DHgate Official Facebook site.

Sara D Fmm

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Verified Reviewer

Bestellung nicht erhalten

Guten tag, ich habe vor mehreren Monaten bei Ihnen bestellt und habe meine Ware immer noch nicht erhalten. Ich warte schon eine lange Zeit. Ich fühle mich verarscht. Ich habe über Klarna bestellt und mein Betrag ist die die ganze Zeit immer noch offen, obwohl ich das Paket nicht erhalten habe. Ich verstehe nicht was da los ist. Ich habe zwei Pakete bei euch bestellt und die Bestellnummern sind: 310******** und 310********. Ich hoffe das Problem kann gelöst werden, denn in der Ann steht ich hatte es angeblich erhalten so ist es aber Nicht.
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Pros:
  • Gute waren
Cons:
  • Die bestellungen kommen nie an

Preferred solution: Deliver product or service ordered

Pratikchha B

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Verified Reviewer
| map-marker Sacramento, California

Chat not working

Hi, my chat with the seller has stopped working. It says that the chat violated rules but I have not violated any rules. I'm trying o place an order but before I do that I need to contact sellers for pictures of the items. When will the chat start to work again? Thank you.
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Mahcer N

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Verified Buyer

Remboursement

DHgate - Remboursement
Original review Jan 07, 2024

J'ai commandé une parka y presque 2 mois le vendeur m'a menti sur les tailles alors je lui demander plusieurs fois et c'était pour un cadeau d'anniversaire quand j'ai reçu l'article il est trop petit 'j'ai demandé le retour DHgate m'ont dit c'est a moi de payé les frais de retour après on vous rembourse j'ai payé les frais ,le vendeur a reçu l'article j'attend le remboursement DHgate ils disent qu'ils ont versé le remboursement dans mon compte bancaire alors j'ai toujours rien reçu quand je contacte la banque pour demander après le remboursement ils disent ya pas de remboursement alors que DHgate ils disent qu'ils ils ont rembourser et que la parka pas les frais de transport pour le retour Mais je n'ai reçu ni le remboursement de parka ni de frais ni l'un ni l'autre je ne comprends rien ça fait presque deux mois pour régler cette achat commandé envoyé attendre renvoyer payer perdre mon temps et mon argent

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Loss:
$162

Preferred solution: Full refund

Gigi C Fod

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Verified Reviewer

Refund for order not received

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I did not receive my order. The seller said they would refund me. They only refunded .01 and then closed the dispute The refund should have been for the total paid- $40.33. They did not respond to my comments, the DHgate service requests were not answered. It is a scam
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Loss:
$40

Preferred solution: Full refund

Barreira D

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Verified Reviewer

Problèm

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Hello, I can no longer log in to my dhgate account why danbar93@***.fr tel 065984**** name barreira Daniel Can you please restore cordially.
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Loss:
$150

Preferred solution: Full refund

Nadia W Qqa

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Verified Reviewer

Refund

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The seller for my item # 312******** says my refund has been approved but it is still not showing on my affirm payment application. Please return my money.
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Loss:
$300
Pros:
  • Some things are cute and cheap
Cons:
  • Shipping time
  • Refunds

Preferred solution: Full refund

User's recommendation: Don’t buy from DHgate it’s a nightmare

Barreira D

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Verified Reviewer

Danbar93@***.fr

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Hello, I can no longer log in to my dhgate account why danbar93@***.fr Can you please restore cordially.
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Loss:
$150

Preferred solution: Full refund

NOEL M Jmd

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Verified Buyer
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Verified Reviewer

Got scammed by seller “ihjsdala”

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seller ihjsdala give a tracking number that is delivered to a different address and its not for me. tracking number is 782006****84 fedex. as you look at the details package weighs only 1 pound which is totally different from my order which is an electric scooter. I message the seller many times more than 10 messages but no reply at all. I tried to open a dispute but my order still on a pending delivery status. I hope for necessary action for this! I cannot explain how angry and disappointed I am right now! taking my money away and given me headache like this.
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Loss:
$100
Pros:
  • Cheap goods
Cons:
  • More protection gor sellers
  • No help
  • No support for buyers

Preferred solution: Full refund

User's recommendation: Think twice, ordering in DHgate is simply risking your money!

1 comment
Nadya Qgj

Hello NOEL M Jmd, Good day! The refund was credited to your card on August 11th.

For your future orders, please check the reviews and how many years the seller has been selling on Dhgate. Or contact us through Dhgate live chat and we can check it for you.

Dan C Xsv

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Verified Reviewer

Item never received

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I opened a dispute as the item was not delivered. Eventually I was told they would assist if I contacted Royal Mail, Royal Mail confirmed the delivery issue is down to DH Gate to resolve. There is now no way to speak to DH Gate in order to get my refund.

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Preferred solution: Full refund

User's recommendation: Be weary, some sellers are more genuine than others

3 comments
Guest

Hi Dan, Good day! I understand that you want a refund for your order which you haven't received.

I'll be glad to assist you. It would be best if you could provide your order number.

That way, I can check the status of your order and see what I can do to help you. Best Regards, DHgate.com

Guest
reply icon Replying to comment of Guest-2476744

Hi, Thanks for your response. Order number is 395301****.

The item said delivered but it must have been delivered to wrong address as I genuinely did not receive it. Royal Mail said I need to go through the seller as they can make a claim for the lost item.

Thanks for looking into this. Best regards, Dan.

Guest
reply icon Replying to comment of Guest-2476744

Good morning, Is there any update regarding my issue please? Thanks.

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Sornell M

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Verified Reviewer
| map-marker Milwaukee, Wisconsin

Question about my order

Just wanted to make sure my order went thought the money is out my Account i just wanna make my order went through
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Maurico H
map-marker Caddo Mills, Texas

Ordered the wrong product

My wife ordered the wrong bass the white one I wanted the custon purple active 5 string bass not the white
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