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Dhgate - Great experience

5.0
Details
I enjoyed very much the experience of buying at DHGate. It's a reliable website on which I can buy excellent quality products with a great warranty of receiving what I expected. I was looking for a high quality Pumas soccer jersey which resembled the original one (including the Nike logo) and with a great quality printing of the Pumas logo that could match my budget, and I found many available options at very competetitive prices. I got in contact with the seller so he could solve my doubts and he did it very kindly and respectfully. The jersey arrived to my home on the time I was told it would arrive, and I was very surprised that everything had gone so well.
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1 comment
Dhgate2014
#1345084

Hi diegomonterrosas!

Thank you for sharing your shopping experience on the site! we are happy to know that you are satisfied with the service provided for you.

We are looking forward in doing more business.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center DHgate.com

Review
#1066899 Review #1066899 is a subjective opinion of poster.
Service
Delivery Service
Pros
  • Selection and prices
Reason of review
Fair pricing
Tags
  • Good Prices

Dhgate - Excellent platform

4.8
Details
I have already made several purchases with various vendors and in all cases the experience was the best. The products arrive fast in Brazil, much faster than other similar sites, in less than 45 days my goods were delivered, some arrive in 15 days in Brazil. Always very well packaged, always helpful salesmen, respond quickly to the questions. I buy makeup products and the quality is amazing. The Dhgate website gives us security in the purchase once there is protection of purchase, if you do not receive the product just open dispute that Dhgate intermedia the issue with the seller. I will certainly continue to shop for ease, security and great prices. I recommend to everyone always, without doubts
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1 comment
Dhgate2014
#1345083

Hi minhabu_12!

We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center DHgate.com

Review
#1066881 Review #1066881 is a subjective opinion of poster.
Pros
  • Very happy and like a lot
Reason of review
Good customer service
I had made a purchase through this service and to my surprise it was very simple and easy. I had bought from a reputable seller and everything was fine except for a mistyping of my address, which caused the shipment to be delayed. Overall relatively painless service....
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1 comment
Dhgate2014
#1345082

Hello!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center DHgate.com

Review
#1066769 Review #1066769 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Problem with delivery
4.8
Details
dhgate is better than ebay for any reseller, just look for a good seller, like you do in ebay... dont choose a new seller with no feedback....use a old seller to start. be careful with clothes since they are smaller than US clothes, do your home works and you will find...
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1 comment
Dhgate2014
#1345081

Hi mcbain!

Thank you for choosing DHgate as your online shopping destination! We are happy to serve you!

Don't miss out on our daily deals!

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center DHgate.com

Review
#1066469 Review #1066469 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good customer service

Dhgate - No dress in sight

I ordered a wedding dress with a promised delivery date of June 24. I have been told several times I will be receiving a tracking number, and address will ship, now they aren't even answering my messages. They have flat out lied To me.
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Review
#1066457 Review #1066457 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
3.8
Details

Update by user Jun 27, 2017

The seller was unprofessional, unwilling to amend his mistake, but I was impressed by the way Dhgate took care of the case and processed my full refund.

Original review posted by user Jun 26, 2017

My previous experience with Dhgate was good, so I expected the same when I bought a soccer jersey from one of their...
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1 comment
Dhgate2014
#1343855

Hi user86406400,

Thank you for your feedback. We are glad to hear that you are satisfied with the dispute resolution.

Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

We are pleasantly inviting you to join our MONTHLY GIVEAWAY!! DHgate website has the top manufacturing sellers for squishies and other products: https://goo.gl/VudYkH

Please check and drop by our Facebook page for more details on how you can win fabulous items and for more updates: https://www.facebook.com/profile.php?id=100010307042303

Thanks!

Sil-DHgate Customer Service

Review
#1065977 Review #1065977 is a subjective opinion of poster.
Product
Soccer Jersey
Pros
  • After sales service
Cons
  • Certain sellers
  • Certain sellers on their site
Reason of review
Not as described/ advertised
Tags
  • Item Not As Described
5.0
Details
My purchases on dg.dhgate.com
As always, when you come to a new site, you feel a little distrust and anxiety. But dg.dhgate.com I was pleasantly surprised by the speed of delivery and the clear fulfillment of the terms of the contract. I made several orders for festive costume jewelry, which I...
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1 comment
Dhgate2014
#1344247

Hi IrinaScalscaia!

Thank you for your continued patronage! We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center DHgate.com

Review
#1065414 Review #1065414 is a subjective opinion of poster.
Product
Necklace
Cons
  • Not all pages of the site are translated into another language
Reason of review
Good customer service

Buying electronic parts on Dhgate

5.0
Details

Update by user Aug 09, 2017

Good contact

Original review posted by user Jun 24, 2017

Very good experience and fast shipping. Good communication with seller. My emails were answered promptly and the service level and tone is very nice and professional. The product (electronic home alarm) was exactly as expected. Dhgate sometimes give coupons so you can buy things in very low price. There is good protection for buyers, I had problem with one of my orders, and customer service helped solve my problem in less than 24 hours. They also have lower prices than other stores, I bought my product for 13$, on aliexpress and ebay price was over 18$. It's safe and good place to buy things you need.
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1 comment
Dhgate2014
#1344246

Hi Kevinmark!

Thank you for your continued patronage! We are looking forward in doing more business.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center DHgate.com

Review
#1065395 Review #1065395 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • How easy cust service are to contact
Reason of review
Good customer service

Dhgate - GREAT product

3.8
Details
BOUGHT GPP LTE SIM AND WORKS GREAT. PURCHASED 50PCS GIVEN A SMALL DISCOUNT BUT IT WAS OK. A_BEST PRODUCTS ARE GOOD AND I WILL CONTINUE TO PURCHASE FROM DHGATE, FAST AND DHL DO NOT DISSAPOINT AT ALL. IM A RESELLER SO I'LL LIKE TO HAVE PRICES AT LOW TO ENABLE ME MAKE MORE PROFIT BUT STILL ACQUIRE DURABLE PRODUCTS. THANK YOU VERY MUCH FOR YOUR TIME AND GOOD BUSINESS CONVO. original updated version NEW GPPLTE 4G+ pro Neter Air Unlock Sim iPhone 7 6S 6 5S 5 Plus + LTE iOS10 R SIM11 GPP Unlocking Sim original updated version NEW GPPLTE 4G+ pro Neter Air Unlock Sim iPhone 7 6S 6 5S 5 Plus + LTE iOS10 R SIM11 GPP Unlocking Sim
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1 comment
Dhgate2014
#1344244

Hello!

Thank you for choosing DHgate as your online shopping destination! We are happy to serve you!

Don't miss out on our daily deals!

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center DHgate.com

Review
#1065226 Review #1065226 is a subjective opinion of poster.
Product
Gpp Sim Card
Cons
  • Communication some language issues
Reason of review
Good quality
Tags
  • Good Quaility

DHgate - Refund for IPad cover

4.0
Details
I wanted to share a good outcome for a recent transaction on DHgate. I have placed a number of orders for baseball jerseys, so I am gradually exploring other items I can order on this site. We recently got a new IPad at home, so we needed a new IPad case or cover. There are tons available on DHgate. I found a seller that had a nice model my wife and daughter liked and it looked like the quality was good. The seller did not have a great many transactions but he did have a good reputation (over 95% positive feedback). Therefore I went ahead and purchased the item. When the guaranteed delivery date came around and the item had not arrived, I sent a message to the seller, but he never responded. I sent a second message several days later and told him that if he did not respond, I would raise a dispute. No response again. Therefore, as I had indicated, I raised a dispute. According to DHgate's policy, the seller had 5 days to respond to my request for a full refund. Again, the seller did not respond to the dispute, and as such, DHgate automatically intervened and processed my refund. In the meantime, the item finally arrived, and I got to keep it for free. The process worked. I see the seller has also since been removed from DHgate, so it looks like the proper controls are in place to make sure I was protected. Very happy with the result.
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1 comment
Dhgate2014
#1344238

Hi italcanguy!

We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center DHgate.com

Review
#1065207 Review #1065207 is a subjective opinion of poster.
Service
Delivery Service
Pros
  • Warranty and customer service
Cons
  • Lack of communication
Reason of review
Reliable warranty