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4.3
Details
Dhgate - The Coloer with name and number are wrong
The name and number on the shirt is the wrong color. The original is red orange was supplied. This is the wearing of the shirts in the public is not possible therefore unusable. The name and number on the shirt is the wrong color. The original is red orange was...
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1 comment
Dhgate2014
#1364872

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center

DHgate.com

Review
#1093146 Review #1093146 is a subjective opinion of poster.
Product
Shirt
Reason of review
Bad quality
Preferred solution
Full refund
It's was my first time order with dhgate,I order 2 shoes from different sellers,the first one came quickly I got my shoes nearly 9days and I was very satisfied good quality for the price and the second one was not the same,so it's was already paid but not yet ship and...
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1 comment
Dhgate2014
#1364401

Hello!

Thank you for the feedback! This would be very helpful for our potential buyers.

We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center DHgate.com

Review
#1093124 Review #1093124 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
Dhgate - Pissed off with this attitude of seller
Dhgate - Pissed off with this attitude of seller
Dhgate - Pissed off with this attitude of seller
I have ordered items with buyers but haven't received it yet.its more than a month now.and I have also messaged to the sellers but one has said that it will take another few days and there is no response from the other one. And in one of my other orders.I have received...
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1 comment
Dhgate2014
#1364400

Hi nirajnilesh82!

We checked and tracked your order and there were no information found from the tracking number provided by the seller. Please proceed in opening a dispute to request for a refund or reshipment.

Here's how you can open a dispute for your order:

1) Click "My DHgate " on the upper right corner of the page.

2) Click Awaiting Confirm".

3) Find the Order number and click the link "Return&Refund" at the right side of the order.

4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE. 5. Once you finalize your proposal, click SUBMIT. If you are using the APP or mobile version, please find your order under "Shipped".

Click on the Order Details and then find "Return & Refund" link.

If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1093118 Review #1093118 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate - Mala experiencia *** un vendedor

3.8
Details
Hola llevo dos das exigiendo la devolucin total de mi pedido ya que el genero viene *** manchas. El vendedor me dice que no es su culpa y no me devuelve el dinero es una muy mala experiencia El nmero de pedido es :262280042 por si pueden ayudarme gracias
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Review
#1093115 Review #1093115 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Dhgate - Terrible. Had a seller harrass me at my personal phone #!

1.1
Details
Dhgate - Terrible. Had a seller harrass me at my personal phone #!
I got a defective product and posted a negative review on the seller. They seller then began texting MY PERSONAL PHONE and telling me to remove it if i wanted a refund. This is so unprofessional and invasive. Uploaded photos of the product, false advertisement and text messages which i feel to be harrassment towards my personal information. I just want refunded and for it to be made right
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Review
#1093104 Review #1093104 is a subjective opinion of poster.
Product
Dhgate Glass99 Profile
Reason of review
Return, Exchange or Cancellation Policy

Dhgate - Good prices and selection, some quality issues

4.7
Details
I Iike the free shipping and variety and ability to buy single items or larger quantitites. Problems are solved quickly. Most of my transactions have been very smooth. My last order was not so great because some of the words on the box were misspelled and the item was a bit misrepresented. When you use this website make sure you read the individual sellers reviews first and the product's reviews if they have any. This is a mistake I made. Complaint resolution team is very prompt and polite even if English is there second language. And will actually give you a refund with little to no fuss.
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1 comment
Dhgate2014
#1364399

Hi jkcontrol!

Thank you for your continued patronage! We are looking forward in doing more business.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center DHgate

Review
#1093092 Review #1093092 is a subjective opinion of poster.
Pros
  • Great customer service and price
Cons
  • Some items are not the same as those being represented
Reason of review
Fair pricing
Tags
  • Free Shipping

Dhgate - Review of Recent Purchase NIS

5.0
Details
The product was awesome. Seller was fast to deliver the product. Provided all the information needed and the product was just as mentioned in description. Moreover DHGate also approved my payment with blink of an eye. Too fast action on my purchase. Falling in love with the service. Just one suggestion to make a tool which can help to import the items directly from DHGate to own personal websites or to other online shopping websites like amazon, ebay etc. But anyways I am just amazed to see the quality of services on DHGate. Professionalism at full. You simply rocks. Thanks for everything.
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1 comment
Dhgate2014
#1364398

Hi hirenshinde!

Thank you for your purchase. We are delighted that you are happy and satisfied with the product you ordered from Dhgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center DHgate.com

Review
#1093067 Review #1093067 is a subjective opinion of poster.
Pros
  • Customer service
Reason of review
Good customer service

Dhgate - Awesome

4.3
Details
I love this site..... I love all the stuff I have bought I buy stuff all the time and will continue too
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Review
#1093048 Review #1093048 is a subjective opinion of poster.

Dhgate - Perfect things

5.0
Details

Update by user Nov 09, 2017

I Have adquired the new rockets jersey for 6 bucks, thats insane, I just love it.I dont know what else to say so, buy if you want anything fake

Original review posted by user Aug 27, 2017

You can get imitations from whatever you want, they will have it.
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Review
#1093037 Review #1093037 is a subjective opinion of poster.

Dhgate - Great

Dhgate - Great
Dhgate - Great
Dhgate - Great
Great shoe would buy again
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Review
#1093020 Review #1093020 is a subjective opinion of poster.
Product
Sneakers
Reason of review
Good quality