Life P

Wrong size sent and doesn’t want to give refund

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I ordered a custom suit for my Wedding. Longiman communicated to me through DHGATE s online messaging. I sent all measurement according to website. Longiman messaged me and asked how tall 6 foot and weight 205. They sent a pair of pants in a size 50! They asked me to take a picture for evidence, then longiman told me that they asked for the height and weight and cut suit accordingly. Blahhhhh who you know 6 foot and 200 that wears a size 50!!!
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Loss:
$167

Preferred solution: Full refund

User's recommendation: don’t order from this company anything custom

3 comments
Life P

i submitted waiting on answer

Life P

Logmian-343619**** Wedding white grooms tuxedos beach wedding suits for men slim fit men linen suits- 167.34

DHgate2004

Hi, Please provide us the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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Brandon W Nfd
map-marker Los Angeles, California

Pissed off

Stay The commies that run dh gate wont help with anything ruridjdbdksksje fncodnfnfncncnfjdmemdndnd ended *** china girjdnxbznzksoskfnfnfkfkccncnfnv
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Loss:
$28
Pros:
  • Cheap

Preferred solution: Full refund

User's recommendation: stay away from dh gate

1 comment
Nadya Qgj

Hi, Please let me know more about your concern and provide your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Juan M Eoz
map-marker Miami, Florida

Package not arrived

The package never arriver ups lost it and wont give me any information and de person that sold me the package isnt responding
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Loss:
$292

Preferred solution: Full refund

1 comment
Nadya Qgj

Hi, Please provide us with the order number. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Anonymous
map-marker Raleigh, North Carolina

Money was taken out of my account !! Never received my order as of today!!

Good morning !! I placed a order on 08/09/22!! The money was taken out of my account !! As of today I have not received my order!! Please can i get a update on when i will receive my order!! My order # 202208**-**40 GBR RH15BX GBR
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1 comment
Nadya Qgj

Hi, If you do not have the order number, I can retrieve it by running the card you used to pay for the order. With the order number, I can retrieve the login email used when placing the order. So please provide the first 6 and last 4 numbers of your card , the month the order was placed and the amount of the purchase.

Rousline W

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Verified Reviewer
| map-marker New York, New York

Refund me

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DHgate - Refund me
I ordered something on the 12 of last month an canceled it on the 16 an they still sending it which I never received tomaarow make a month refund my money I bought them from somewhere else sorry but yall or sad
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Loss:
$37
Cons:
  • Given the runaround

Preferred solution: Full refund

Raymond C Fxv

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

No stars!

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No way never again! No way No way the worst service ever, can't even call always busy.The COVID got here faster.
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User's recommendation: No way

1 comment
DHgate2004

Hi. Please provide us the order number and login email address.

That way, I can check the status of your order and I can provide the correct resolution to your concern. If you do not have the order number, I can retrieve it by running the card you used to pay for the order.

With the order number, I can retrieve the login email used when placing the order. So please provide the first 6 and last 4 numbers of your card , the month the order was placed and the amount of the purchase.

Phanette M

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Verified Reviewer

New message show about a new order

Message come up to my email 40 ago that that I bought something which I was sleeping I didnt order anything else from my previous order I believe is a scam order number is PU 343622**** thats isnt me thanks.
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Preferred solution: Make I’m not charged for this new order I didn’t order anything

User's recommendation: 8

1 comment
Nadya Qgj

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Anonymous
map-marker Nijlen, Flanders

Fraudulent charges

Several purchased have been made via my mastercard but NOT by me. I am no customer with you. These are fraudelent purchases. You are in no way reachable! I would like you to solve this problem asap since the total sum is over 500 euros. Worldline has already been contacted to investigate this. Your phone numbers are either not reachable or a wrong number. Sending an email gives an error page
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1 comment
Nadya Qgj

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Mona A Elx
map-marker Irvine, California

Never received my item. So disappointed

I ordered a dress in August 7th mummy payment confirmed but still didnt shipped my dress. I messaged the seller no response whatsoever. So so disappointed. All the reviews about awful customer service its right . My order number is 345157****
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Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Beatrice L Pfj

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Verified Buyer
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Verified Reviewer

An order that I purchased

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DHgate - An order that I purchased
Updated by user Jan 24, 2022

A story of what is happening

Original review Jan 24, 2022
I have received an email telling me my purchase arrived January 19, 2022. I have received nothing that I ordered from DH gate. I have been trying to email numerous times and have received NO REPLY. Will you reply? Thank you
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Preferred solution: Let the company propose a solution

User's recommendation: Order from a safer site. Like Amazon or Wish. I have heard from others that if they would have known I was ordering from this site, they would have warned me not to. They will take your money and you will never get your order. I hope this is false but we will see. It’s looking gloomy for me so far, I think I might have been scammed. We will see

1 comment
Nadya Qgj

Hello! Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://***/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Dulcina M

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Verified Reviewer

Never received items and I can't log in

I order Prada pino shoes like 5 months ago I never received them and I cant log in my account it keeps saying is the wrong email
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Loss:
$90
Pros:
  • Prices and the diversity of product i was looking for
Cons:
  • No help in getting a refund or settling a dispute

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Dee A Dfz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Pyrmont, New South Wales

Dispute of package and refund

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DHgate - Dispute of package and refund
DHgate - Dispute of package and refund - Image 2

The website is a total scam stay away from it as they steal your money. They gave me a website link that was also a scam and I contacted the number they were also a scam as the number takes you to both America and China number that don't exist. Stay away from the website if you don't want to lose your money, I lost 250 almost and don't have the package or the money, and it has been 3 months .

View full review
Loss:
$250
Pros:
  • No pros at all
Cons:
  • No phone number to call costumer service
  • Scam and fake website
  • As of now my money being stolen and not refunded as promised

Preferred solution: Full refund

User's recommendation: Stay the *** away

1 comment
Nadya Qgj

Hello Dee A Dfz, Dispute was already filed on the order February 7th and if the seller will not reply to your dispute within 5 days, Dhgate will process the refund on the 6th day. And if the seller will reply and no agreement reached, please request Dhgate mediation on February 13th, so that Dhgate can take over the case and help you.

If you have other concerns or questions, please contact our live chat and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Patrick M Vqx

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Verified Buyer
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Verified Reviewer
| map-marker Silver Spring, Maryland

I need the dhgate to contact the customer to send my item please

I need the dhgate to contact the customer to send my item please
I need the dhgate to contact the customer to send my item please - Image 2
I need the dhgate to contact the customer to send my item please - Image 3
I need the dhgate to contact the customer to send my item please - Image 4
I need the dhgate to contact the customer to send my item please - Image 5
My order take so long, I need they guys to send my order please, or the DHgate to contact the customer please
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1 comment
Nadya Qgj

Hello Patrick, Thank you for contacting DHgate customer service and I will be glad to assist. Per checking, the seller failed to ship the order on its hipping deadline.

In this regard, I highly recommend to request for a refund on the website. Once you are refunded, you can reorder from another seller since most of the items are sold by several sellers.

Jeilyn Lji

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Verified Reviewer
| map-marker Maple Heights, Ohio

I can’t use my bank card anymore

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So I just made this account ,I use my card it accepts ,after I try to buy something else ,No longer can
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1 comment
Nadya Qgj

Hi. Please provide us the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Paramjit H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Coventry, England

Waiting for my order 344412****

I will never recommend your company to anyone.Still waiting for my order after two weeks of ordering.Nobody taking responsibility to answer my emails.
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Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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