Dave J Wdl

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Verified Reviewer

I didn’t receive my refund

I made a purchase and it was canceled for more than 7 days now and I still havent receive a refund and am trying to reach out to someone and am not getting a hold of anyone I need my money because my item was canceled
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Preferred solution: Full refund

1 comment
Nadya Qgj

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Johnny N Tfz

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Verified Reviewer
| map-marker Washington, District Of Columbia

I must say , the order was fine, just what I wanted..

I have not heard anything about my order. I thought it was supposed to be delivered on the 27th, but I received nothing. When will my order arrived.
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User's recommendation: I don't have any recommendations until my receive my order.

1 comment
Nadya Qgj

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Jackson O Jua

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

A seller sell me a broke scooter and looks like it used before

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DHgate - A seller sell me a broke scooter and looks like it used before
DHgate - A seller sell me a broke scooter and looks like it used before - Image 2
Updated by user Jul 28, 2022

I don’t know ♂️

Updated by user Jul 28, 2022

I don’t wanna lose my money.

Updated by user Jul 28, 2022

The seller does not want to replace the broken scooter bay anything.

Updated by user Jul 28, 2022

I need my money back.

Original review Jul 28, 2022
A seller sell me a broke scooter and looks like it used before. The seller doesn't want to take his broken scooter back, and he wants to give me my money back or anything to replace the broken scooter. The scooter is open, but it can't run. I don't even drive this scooter once I see 3 miles. How that possible to a scooter?
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Preferred solution: Let the company propose a solution

User's recommendation: I want return this scooter, and get my money back or give me a ebike that costs some price as the broken scooter. I need my money more.

1 comment
Nadya Qgj

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Georgina B Xix

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Verified Reviewer

No responses

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Never receive any responses backi would not recommend anyone to return an item. I have sent photos and video and multiple texts trying to return one dress for a full refund.
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Loss:
$139
Pros:
  • Received ok
Cons:
  • Cant return

Preferred solution: Full refund

User's recommendation: No good recommendations

2 comments
Nadya Qgj

Hi, Please provide us with the order number. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Nadya Qgj
reply icon Replying to comment of Nadya Qgj

Hello! Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://***/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

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Rebecca G Izv

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Verified Buyer

Refused refund

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DHgate - Refused refund
DHgate - Refused refund - Image 2
DHgate - Refused refund - Image 3
I ordered a dress. I received the wrong item, the item was poorly made. The seller refuses to respond and refuses a refund. DhGate has a terrible customer service system. You cant speak to anyone. If I could give a score if negative 10 I would. This has been the absolute worst experience and I will continue to post negative reviews!!!
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Loss:
$179
Pros:
  • Idk
Cons:
  • Dont order from this company
  • Delivered completely different product
  • Owed money

Preferred solution: Full refund

User's recommendation: Don’t buy from this company

2 comments
Guest

I posted the pictures of the order number and the seller. The dress came in the wrong color and size.

It was different than the dress that I ordered. No one has yet to respond to my messages as far as the seller.

Nadya Qgj

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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Robert H Aat

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Verified Buyer
|

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Verified Reviewer

Order inquiry

DHgate - Order inquiry
I can't receive any updates on order made I received a message saying product was shipped then I got another message saying that it can't be shipped order# is 344951****
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Cons:
  • No phone number

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Joana M Vmt

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Verified Buyer
|

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Verified Reviewer
| map-marker Ixelles-Elsene, Brussels Capital

Commande une arche demi lune de mariage

DHgate - Commande une arche demi lune de mariage
DHgate - Commande une arche demi lune de mariage - Image 2
Madame, Monsieur, Bonjour, J'ai réservé une arche demi lune de mariage. Je n'est toujours pas reçu de email avec le numéro de commande et ma commande n'est toujours pas arrivé. Merci Bien à Vous
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Preferred solution: Deliver product or service ordered

Jerome W Wtr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

My pants got rip, when I sit down after putting them on

I just got my order, a couple days ago and try my pants on , and then when I sit down In my car to leave they just rip , right down the middle
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Pros:
  • Good communication from seller
Cons:
  • Not provide correct contact number for company
  • Non existent products

Preferred solution: I like the suit, I just want some more pants. Since then got rip.

1 comment
Nadya Qgj

Dear Jerome, Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://***/myaccount / csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

sophie G Gsq

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Verified Reviewer

DID NOT RECIEVE WHAT I ORDERED

I have emailed, sent photos to the seller requesting my order but he refuses to send me my items...He sent me a hat but I ordered 2 wooden boxes...I think I've been scammed!! I have sent through evidence! I have put through a dispute but was cancelled...WHY?
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Loss:
$72
Cons:
  • No-one to turn too
  • Little communication

Preferred solution: Full refund

User's recommendation: Don't waste your money

Anonymous
map-marker Yate, South Gloucestershire

I’ve still received no order and no tracking details

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Ive been waiting weeeks and still no order 347232**** Still not received a answer from the seller and still no order
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User's recommendation: Don’t bother

1 comment
Nadya Qgj

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Jacob S Hvf

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Verified Reviewer

It keeps saying payment is not verified but I already payed and I just want my items confirmed

I already payed and its been saying payment verification for the last day. I do not want to pay again.
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Preferred solution: Deliver product or service ordered

2 comments
Nadya Qgj

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Nadya Qgj

Hello! I understand you are concerned about the item you received and I am here to help you.

Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

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Ayub W

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Verified Reviewer

Thieves application

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They dont have customer service and refund I ordered products from dhgate but I received low quality items and unfit size I try to contact customer service but they dont answer yet
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Loss:
$72

Preferred solution: Full refund

User's recommendation: Answer customer question and you guys customer

1 comment
Nadya Qgj

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Diane K Pst

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Verified Reviewer
| map-marker Charlotte, North Carolina

I want my damn money back that’s what the *** I’m calling for

DHgate - I want my damn money back that’s what the *** I’m calling for

Every time I submit my order click on it it shows the dust bag flowers leather Gucci slides but soon as I click on it to pay not recognizing it shows the damn strawberries and I dont want the strawberry Gucci slides so I would like for you guys to send me the right shoe so I sent you a picture of the shoe that I requested and I wont that should be in a size 40 can you guys please do that because if not Im not gonna keep all the same shoe over and over because I dont know if I have refine or Simbeck because I would like my money back if not if Im not will get that shoe in the desk bag flowers leather Gucci/

View full review
Loss:
$53

Preferred solution: Deliver product or service ordered

User's recommendation: These are the shoes that I just purchased but they didn’t show that on my check out so these are the one that I want please

Donice Pzx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Order never came

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DHgate - Order never came
DHgate - Order never came - Image 2
Original review Aug 11, 2022
Order never came when I already paid , tried contacting numerous times but no answers They are quick with the money but not so good with the delivery. And if you want to contact them you can better just give up then trying for nothing
View full review
Loss:
$112
Pros:
  • Cheap goods
Cons:
  • Did not deliver
  • Overall terrible
  • Not shipped and lie about payment not received

Preferred solution: Full refund

User's recommendation: Try searching for a good one among the people that sell stuff online

2 comments
Nadya Qgj

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Donice Pzx
reply icon Replying to comment of Nadya Qgj

We’re can I provide this information?

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Katasha S
map-marker Fresno, California

Refund

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DHgate - Refund
DHgate - Refund - Image 2
Original review Jun 22, 2022
I ordered 2 items and its been over a year and I still havent received my items. I cant get a hold to the retailer I e tried a numerous amount of times and no response. At this point I just want my money back.
View full review
Loss:
$130
Cons:
  • No reply from seller
  • Dont understand english
  • Never got my items

Preferred solution: Full refund

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