Kathy R Fbx

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Verified Reviewer

Shipping not refunded on wrong item sent

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The wrong item was sent to me and I had to pay 44.75 to send it back and was supposed to get reimbursed for the shipping. I cant reach anyone to help me get my money back. HORRIBLE

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Loss:
$45
Cons:
  • Long time to ship your order and no communication

Preferred solution: Full refund

User's recommendation: Don’t get the wrong it they don’t care

2 comments
Nadya Qgj

Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.6FCCLuKRu2TqwGcLINA5&resource_id=#pu1812_helptop-contactUs

Nadya Qgj

Good day, and thank you for contacting DHgate Customer Service. I'm sorry to hear that you did not receive your orders.

Please contact our customer service directly with more details like your order number, or your account information through this link: https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1. BJrOgLhPlAD8l2RHcV79&resource_id=#pu1812_helptop-contactUs . That way, we can give you real-time assistance with your concern.

We appreciate your patience and cooperation. Best Regards, DHgate Customer Service DHgate.com

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Life P

Wrong size sent and doesn’t want to give refund

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I ordered a custom suit for my Wedding. Longiman communicated to me through DHGATE s online messaging. I sent all measurement according to website. Longiman messaged me and asked how tall 6 foot and weight 205. They sent a pair of pants in a size 50! They asked me to take a picture for evidence, then longiman told me that they asked for the height and weight and cut suit accordingly. Blahhhhh who you know 6 foot and 200 that wears a size 50!!!
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Loss:
$167

Preferred solution: Full refund

User's recommendation: don’t order from this company anything custom

3 comments
Life P

i submitted waiting on answer

Life P

Logmian-343619**** Wedding white grooms tuxedos beach wedding suits for men slim fit men linen suits- 167.34

DHgate2004

Hi, Please provide us the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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Matthew C Bxs

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Verified Reviewer

Cant get my refund

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I ordered 120 costome cups from a vendor they said they shipped my order, but they closed their store and never made my products. They said they would refund me but it wont let me request one. Please help. Its over $600 dollars. It was for my wedding. Now im out a bunch of money, time, effort.
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Loss:
$627

Preferred solution: Full refund

1 comment
DHgate2004

Hi. Please provide us the order number and login email address.

That way, I can check the status of your order and I can provide the correct resolution to your concern. If you do not have the order number, I can retrieve it by running the card you used to pay for the order.

With the order number, I can retrieve the login email used when placing the order. So please provide the first 6 and last 4 numbers of your card , the month the order was placed and the amount of the purchase.

Anonymous
map-marker Brockton, Massachusetts

Horrible experience

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Never received my order! Contacted DHgate and they basically keep giving me the runaround and telling me to contact my USPS. Which I did and they told me to reach out to the seller. I asked for my money back and they wont give it to me. It was a gift. Then recently I asked for them to just resend me my original order. And they wont! I am new to this app. Never had a problem until now! Im furious! Oh and now to make matters even worse. The seller is no longer in business. Or they blocked me. Angry
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1 comment
Nadya Qgj

Hi. Please provide us the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

Anonymous
map-marker Charlotte, North Carolina

Customer service is useless!

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The company sent the wrong size of the item I ordered. The size of the item was incorrectly tagged on the product. The seller refused to work with me on sorting this situation out. Instead, suggesting that I give the item to someone else without giving me a refund or exchanging it for more appropriate size.
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User's recommendation: Do not buy from this company. They’re shameless scammers!

Selva T

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Houma, Louisiana

Because

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DHgate - Because
DHgate - Because - Image 2
I got the wrong tracking number and nobody is getting back to me I need somebody to get in contact with me as soon as possible this is crazy wrong tracking number if not give me back my money I work to hard for my money to be taking away from me
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Loss:
$204
Pros:
  • Its the one i want
Cons:
  • Having a problem track my order

Preferred solution: I need rite tracking number asap

User's recommendation: They give wrong tracking number

Anonymous
map-marker Detroit, Michigan

I placed an order in March 2022 and it was not on time or as advertised.

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I placed an order in March, did not receive my order until May 28th, never received a message that my order would be coming this late. And once I received my order finally, it was not in the correct size it did not look exactly like the photo shown and it did not come with a box as originally stated with my order.
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User's recommendation: Keep in contact with the sender

Anonymous
map-marker Middlesbrough, England

Problem raising a dispute

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I have tried to raise a dispute but for some reason the form will not submit, Ive tried a few times over last couple of weeks. I purchased a bag that was advertised as leather and when it arrived it was a cheap plastic bag. Ive had communication with the seller which Id like you to review as he admits its not leather as advertised- I paid over £60 for a cheap plastic bag. He is saying he wont refund me but I was misled as advert said leather
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User's recommendation: Be wary

Anonymous
map-marker Charlotte, North Carolina

They won’t listen to the customer

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Paid for an item that cost $53 and paid $105 extra for fast shipping via fedex. Got notified that my package shipped 4/7/22. On May 10, 2022 I called FedEx and they notified me that only a label was created and no package had been shipped. I was supposed to get my package 4 days after it shipped but that didnt happen. Ive asked for a refund over and over, Ive also asked that they just refund me the extra I paid for fast shipping. Some sellers are legit and great to work with but others arent. (Beware of Seller : BestSneakers
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User's recommendation: Read reviews first to get a feel of how well transactions go

Anonymous
map-marker Nuneaton, England

Where is my order ?

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My order was dispatched on 3/5/22. I have had no correspondence since then. Order no -342515**** Track Lx29733****CN Your on line customer service is poor- I have tried for 2 days and no one has contacted me . Regards Lisa Panton
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Sanford B Zzr
map-marker Orlando, Florida

No customer service wrong emails wrong numbers sellers do not respond

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The far worst company I have dealt with I will never purchase anything from them again no repercussions for horrible sending out wrong merchandise,sellers do not respond for issues
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User's recommendation: Don’t waste ur money

Gea R

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Verified Reviewer
| map-marker Vienna, Vienna

Missing Package

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Hello,

I order a pair of shoes under the number 341866**** and when they came to Austria Vienna, they were immediately sent back. I called the post office and they told me that the address they were sent at was wrong.

I contacted my seller(uandme66) and explained to him/her everything a couple of times because he asked the same question over and over again. I also told him the the package is coming back to China and that he can find the new tracking number and also maybe save the shoes if he does an item inquiry on the austrian post website(which I also sent). He continued asking the same questions and not understanding and not wanting to help.

I would like a full refund so i can repurchase the same shoes from another seller. If you need evidence please let me know.

Thank you in advance

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Loss:
$70

Preferred solution: Full refund

Anonymous
map-marker Denver, Colorado

Never got my order

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I made an order for a Whole Foods hat. Never got it. Never got a tracking number. Cant get ahold of anyone to find out whats going on. Purchase 2/24/2022, money taken from my account on 2/25/2022
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User's recommendation: Don’t purchase, customers are jokes to them

Luca M Pod

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Verified Reviewer

Item not received

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DHgate - Item not received
DHgate - Item not received - Image 2
About a week ago i got a message saying the item got delivered and the money would be released to the seller and i tried to make a dispute but it didn't let me because it still had time to be delivered, now it says i received the item and is waiting for a review from me but i never received my order. I'm not yet going to give a bad review because maybe it's not the sellers vault but i want my money back or get what i paid for.
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Loss:
$52
Pros:
  • Cheap products
  • Low prices
  • Selection
Cons:
  • Never receive delivery

Preferred solution: Full refund

User's recommendation: don't buy

donny i Rct

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Verified Reviewer

Refund

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order number 340237**** has not been delivered to 332 Avondale dr. pompano beach fl, 33060. the tracking shows it was delivered to California. The address is wrong. Please refund my money
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Loss:
$74

Preferred solution: Full refund

2 comments
donny i Rct

my order number is 340237****. I want a refund due to the items ordered was not sent to the address on file with you. Please refund my money in full

Nadya Qgj

Dear Donny, Good day and thank you for contacting DHgate Customer Service. I understand that you are concerned about the order you haven't received.

Please provide us the complete order number for us to check the status of your order and we can provide the correct resolution to your concern.

We appreciate your cooperation. Best Regards, Mich DHgate Customer Service DHgate.com

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