DHgate
Reviews and Complaints
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Verified ReviewerShipping not refunded on wrong item sent
The wrong item was sent to me and I had to pay 44.75 to send it back and was supposed to get reimbursed for the shipping. I cant reach anyone to help me get my money back. HORRIBLE
- Long time to ship your order and no communication
Preferred solution: Full refund
User's recommendation: Don’t get the wrong it they don’t care
Wrong size sent and doesn’t want to give refund
Preferred solution: Full refund
User's recommendation: don’t order from this company anything custom
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant get my refund
Preferred solution: Full refund
Horrible experience
Customer service is useless!
User's recommendation: Do not buy from this company. They’re shameless scammers!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houma, LouisianaBecause
- Its the one i want
- Having a problem track my order
Preferred solution: I need rite tracking number asap
User's recommendation: They give wrong tracking number
I placed an order in March 2022 and it was not on time or as advertised.
User's recommendation: Keep in contact with the sender
Problem raising a dispute
User's recommendation: Be wary
They won’t listen to the customer
User's recommendation: Read reviews first to get a feel of how well transactions go
Where is my order ?
No customer service wrong emails wrong numbers sellers do not respond
User's recommendation: Don’t waste ur money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vienna, ViennaMissing Package
Hello,
I order a pair of shoes under the number 341866**** and when they came to Austria Vienna, they were immediately sent back. I called the post office and they told me that the address they were sent at was wrong.
I contacted my seller(uandme66) and explained to him/her everything a couple of times because he asked the same question over and over again. I also told him the the package is coming back to China and that he can find the new tracking number and also maybe save the shoes if he does an item inquiry on the austrian post website(which I also sent). He continued asking the same questions and not understanding and not wanting to help.
I would like a full refund so i can repurchase the same shoes from another seller. If you need evidence please let me know.
Thank you in advance
Preferred solution: Full refund
Never got my order
User's recommendation: Don’t purchase, customers are jokes to them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem not received
- Cheap products
- Low prices
- Selection
- Never receive delivery
Preferred solution: Full refund
User's recommendation: don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Preferred solution: Full refund
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Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.6FCCLuKRu2TqwGcLINA5&resource_id=#pu1812_helptop-contactUs
Good day, and thank you for contacting DHgate Customer Service. I'm sorry to hear that you did not receive your orders.
Please contact our customer service directly with more details like your order number, or your account information through this link: https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1. BJrOgLhPlAD8l2RHcV79&resource_id=#pu1812_helptop-contactUs . That way, we can give you real-time assistance with your concern.
We appreciate your patience and cooperation. Best Regards, DHgate Customer Service DHgate.com