order seller service money customer customer service refund sellers site items

I’ve waited to much for the products | Dhgate review

3.5
Details
Well Last time when i ordered a sun Glass i recived the product in 2 mounth almost when the summer was over!
View full review
Review
#1137195 Review #1137195 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Got my order cancelled and i paid for the item | Dhgate review

4.0
Details
Was waiting the shop to ship my order but 2 day after i ordered i got an e-mail saying my order got cancelled for some credit card reason. Please help, thank you.
View full review
Review
#1136563 Review #1136563 is a subjective opinion of poster.
Reason of review
Problems with payment
4.2
Details
although i had trouble communicating with seller to change order before shipping i was shocked at how quick i received. ordering again!!! i had ordered 10 bottles of careprost bimatoprost and wanted to try another product they offered that did the same thing. Tried to...
View full review
1 comment
Nadya
#1388407

Thank you for choosing DHgate as your shopping destination! We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center

DHgate.com

Review
#1126745 Review #1126745 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Quick ship and low price
Reason of review
Fast order processing
4.3
Details
Very good experience - Dhgate review
Very good experience - Dhgate review
I have bought now 3 times on DHgate and never had problems. The product was the same as shown on the different pictures, and the seller was very helpful before the order. The different comments left by the customers like me are very helpful to saw how the product looks...
View full review
5 comments
Anonymous
#1393217

This is a complaint website.

It is not for apple polishing or free advertising.

Why would anyone wear another man's name on their body unless they were his slave or fantasy lover ?

View more comments
Featured
Review
#1126545 Review #1126545 is a subjective opinion of poster.
Pros
  • Good varity
  • Good price
Reason of review
Good quality

Chinese merchants don’t care about customer service | Dhgate review

4.0
Details
Ordered a watch which arrived with severe scratches on it. Seller says it was friction during shipping. Refused to make it right. The packaging was excellent so it was in that condition when it was packaged.
View full review
Review
#1119675 Review #1119675 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Bad quality
3.7
Details
Dhgate is the worst company
Dhgate is the worst company
This is my worst experiance ive ever had with any company dhgate is very disresptful to their customers...ive never been so insulted in my life.
View full review
1 comment
Nadya
#1383112

Hi,

We understand the importance in getting a resolution on this issue. We suggest that you contact the seller and reach an agreement for either a refund or a replacement. If you want to get a refund, please ask the seller to send you a message stating "I agree to give you a refund for the amount of *** Once the seller sends you this message, please contact us back so that we can operate it for you.

For your future reference, please contact us immediately if you have any concerns about your orders so that we can assist you in getting a resolution right away.

If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do

Sincerely,

Sil DHgate Customer Service

Review
#1116767 Review #1116767 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Poor customer service
3.8
Details
The overall system is very well run but the individual sellers are a bit dishonest. Once you ask for help if there is a problem the language barrier becomes more severe and the help stops. I am in the middle of trying to work a solution with the seller and the...
View full review
1 comment
Nadya
#1374994

Hi ,

Thank you for your continued patronage! We are looking forward in doing more business.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center DHgate

Review
#1107967 Review #1107967 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Fast service
Cons
  • Seller response
  • Lack of english support
Reason of review
Not as described/ advertised
Loss
$106
Preferred solution
Price reduction
4.3
Details
I'm very pleased with my purchase at dhgate.com.
Guys, I recently ordered a hoodie. I'm very pleased with my purchase at dhgate.com. All has come in time, and to be exact, for two and a half weeks. The sweatshirt fully corresponded to the pictures. But when she came I experienced real delight. Soft, warm, fluffy....
View full review
1 comment
Nadya
#1370727

Thank you for your continued patronage! We are looking forward in doing more business.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center

DHgate

Review
#1101988 Review #1101988 is a subjective opinion of poster.
Pros
  • Goods and prices
Cons
  • I can not get a response from the seller
Reason of review
Good customer service
Tags
  • Gift
  • Good Dhgate
4.4
Details
Cool shop dhgate.com
Cool shop dhgate.com
Very satisfied with the sneakers. For a long time I was sticking my cool sneakers. I was very surprised to find them in this store. Then, I found their description on the Internet and immediately ordered. Long embarrassed about the size, but still decided to take just...
View full review
1 comment
Nadya
#1370724

Hi Dmitrius!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com.

We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center DHgate.com

Review
#1101533 Review #1101533 is a subjective opinion of poster.
Cons
  • Chat
Reason of review
Good quality
Tags
  • good shopping
  • Quality
3.9
Details

Update by user Sep 13, 2017

DHgate support. Positive review.

Original review posted by user Sep 12, 2017

I began buying from DHGate earlier this year, and when I saw the great quality I was getting for the price, I began purchasing more and more. So far this year, I have probably placed about a good twenty orders. For the most part, the...
View full review
3 comments
Nadya
#1369285

Hi italcanguy!

Thank you for sharing your experience on the site! We are happy that you have trusted DHgate.

We are looking forwarded in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Riane

Customer Service Center DHgate.com

View more comments
Review
#1099958 Review #1099958 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Quality
Cons
  • Delayed refunds
Reason of review
Reliable warranty
Tags
  • Delayed refund