DHgate
Reviews and Complaints
Dispute
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to pick my item up from fedex
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy orders
- I liked the quality i liked the customer service
- Dispute resolution
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Omaha, NebraskaExtra delayed shipping
Problem my item
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cabot, ArkansasI recieved my order!!!
User's recommendation: It make a few dayd to get order but it great and we love it
Awaiting payment
- Great stuff
- Bad shipping customer service
Preferred solution: Deliver product or service ordered
No one has gotten back to me. No help yet
User's recommendation: Keep your fingers crossed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Payment was released and I didn't do it
Once I figured out the proper dispute process on an already completed order dhgate did refund me for this order that I had not received. Their process was actually fairly easy and it was resolved fairly quickly after I completed the proper dispute process. Only drawback was the process could not be done on the app it had to be done on an actual computer.
- Large selection and good price
- Fake tracking numbers
Preferred solution: Full refund
User's recommendation: Payment was released after a particular time frame had gone by whether or not I received the items no time frame is listed so be wary and with the pandemic they're using time to delay so they get their money without sending any items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Totowa, New JerseySeller agreed to refund, but it never showed up on my bank statement.
User's recommendation: Cross your fingers!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Memphis, TennesseeWondering why i havent got my order yet
User's recommendation: bad service if i dont recieve my order
Seller refusing to refund mean
- Shipping
- Selection of products
- Nonej
Preferred solution: Full refund
Web site
- Top quility
- No 1800 number to call
Preferred solution: Give me a call
User's recommendation: If its worth your time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy card was rejected
I had received an email from the safety Dept at Dhgate stating that my verification had been approved. This is after experiencing constant problems trying to purchase the items because it would tell me my cards were declined even before finishing entering the number.
I went ahead and tried to reorder what they had cancelled while verifying me again and once again my card was put in risk verification making the seller angry enough that he's made sure I don't buy from him again and trying to get someone to help you is literally impossible. All i know is that I'm the one who looked bad to these sellers and that's not right. They allowed one transaction to go thru then the next one they put you on risk verification. For a reseller like me this has caused huge problems for no valid reason.
They basically will allow payment to go thru with one merchant and not another attached is 2 transaction on same day. One was approved and the other failed which is what keeps happening.
- Prices seem good
- False advertisements
- Poor customer service
Preferred solution: Fix the problem so that i can purchase my items without having to worry that you are going to stop the payment and let the sellers that no longer want to sell to me because of this issue know that this had nothing to do with my card or ability to pay
User's recommendation: Don't rely or expect to get the merchandise you intent to but
Over 75 orders with company
- Quality
- I love
- Fast service
- China sold
User's recommendation: Dont hesitate just check the stores reviews before you purchase
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