Anonymous
map-marker Moscow, Pennsylvania

Did not receive order #337288****

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I placed this order in October 2021 and still did not receive order. Order 337288**** was closed but i never received the jersey from the buyer. I tried to contact them but no response as well on their account.
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User's recommendation: Be aware of who and when you are buying potential scams

1 comment
Nadya Qgj

Thanks for leaving comments here to us, sorry for any inconvenience, please contact our customer service directly with more details like the order number, or your account information through this link: https://***/myaccount / csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Arrie Ajb

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Verified Reviewer
| map-marker Reading, Pennsylvania

Unable to get response from company regarding order that they got paid.

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DHgate - Unable to get response from company regarding order that they got paid.
Purchased an item on 3/15/22. Created account afterward. No record of purchased. Contacted DHgate chat. A person looked at account and said there was a problem. He asked me for another email I gave him my wifes. After about 5 minutes he came back and said he fixed account. Said I would receive item on 4/15/22. Nothing ever came , now cant get a response from customer support. Cant find chat option and bank account was debited on 3/15/22. No order number was ever given. Now what do I do ?
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1 comment
Nadya Qgj

Thanks for leaving comments here to us, sorry for any inconvenience, please contact our customer service directly with more details like the order number, or your account information through this link: https://***/myaccount / csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Anas F Qag

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Verified Buyer
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Verified Reviewer
| map-marker Montreal, Quebec

Lost package

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DHgate - Lost package
DHgate - Lost package - Image 2
I never received my item , I was not home when the delivery got there , they had left it outside the building, I notified them not to leave nothing outside and to ring the neighbours so they can leave it inside the building
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Richard I Jsm

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Verified Buyer
| map-marker Vienna, Vienna

Lost my Dhgate account

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Lost my Dhgate account
So my email account was elhbryo@***.com and my Dhgate account was Richard_H05 , and suddenly my account has automatically log out.. I tried many times to log in but DHgate dont let me. They say my email is not valid, or my password is wrong, but neither are true, they both correct, and still doesnt work, so i have on this account (Richard_H05) 8 active orders and I dont know what should I do now.. I cant lose my account with all my orders.. Please Dhgate help me! :-(
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Preferred solution: I want my account back

1 comment
Nadya Qgj

Hi, I need an order number to be able to access your account. If you do not have the order number, I can retrieve it by running the card you used to pay for the order.

With the order number, I can retrieve the login email used when placing the order. So please provide the first 6 and last 4 numbers of your card , the month the order was placed and the amount of the purchase.

Clifford R Eou

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Verified Reviewer
| map-marker Browerville, Minnesota

Comparisons

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I was asked about DHGate " I've used them in the past and they're better than Aliexpress !!! Aliexpress SUCKS !!!!!
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Pros:
  • Speedy delivery
Cons:
  • Customer service is lousy

User's recommendation: DONT USE ALIEXPRESS OR ALIBABA

1 comment
Nadya Qgj

Hi Clifford, Thank you very much. This is highly appreciated.

Anonymous
map-marker London, Ontario

I’m not able to by stuffed anymore off the site I want to know what I do and I already check bank on it not me it’s u guys so please if u can see if u can help me out thx u

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Fixing my account Im not able to by stuffed anymore off the site I want to know what I do and I already check bank on it not me its u guys so please if u can see if u can help me out thx u
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User's recommendation: By bit by bit

1 comment
Nadya Qgj

Hello PissedConsumer3185906 of Lond, We understand that you want to pay the order using card. Can we have any order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Anonymous
map-marker Saint Louis, Missouri

Refund

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Wrong address need refund before they are shipped.u can return to sender when package is deliveredthanks
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1 comment
Nadya Qgj

Hello PissedConsumer3164862 of Saint L, Please do the refund request if the order is not shipped yet and choose the reason :ITEM NO LONGER NEEDED OR REQUIRED. If you have more questions or concerns, please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Zay W
map-marker Alexandria, Virginia

I taped the wrong button and said my package was here when it's not

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I clicked the wrong thing I taped the wrong button and said my package was here when it's not jus make sure u watch out for what u tap on
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Loss:
$112

Preferred solution: I would like the items I bought

User's recommendation: Watch out for what u click on

1 comment
Nadya Qgj

HI, Please provide us the order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Shuntel E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lansing, Michigan

Payment issue

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I cant order anything its says all my payments are at risk call your bank on every card I have I mean I dont know what else to say or do
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Preferred solution: Card issue handled

User's recommendation: 3

1 comment
Nadya Qgj

Hello! Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Resolved
Dayna B Zga

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Verified Buyer
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Verified Reviewer

Resolved: My refund!

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DHgate - My refund!
Updated by user Dec 22, 2021

Company fixed the issue and I have been provided with full refund. You must not ever give up on pursuing what is rightfully yours.

The outcome was good! The sellar at dhgates was practicing shiesty business and expected me to give up. The seller sent me nasty messages after my refund was approved.

It was dhgates that stepped in and expedited my dispute. Beware of bad sellers named designer sneakers or designer any name at dhgates.com!.

Updated by user Dec 22, 2021

Fear

Original review Nov 18, 2021
Now I'm being asked to wait until Mid January 2022, to file a dispute, when I requested a refund when I was told that the item was not in stock. Who has to wait 90plus days for a refund request?p
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Loss:
$75

Preferred solution: Full refund

User's recommendation: Pay the extra funds. Because you may be at a total loss!

1 comment
Nadya Qgj

Hello Dayna B Zga, We understand your concern about your order. Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Leola T Zcx

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Verified Buyer
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Verified Reviewer

I shop with them a lot but it’s kind of a scam

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Im getting shoes that are damaged Ive ordered things and hadnt received them they have no customer service i ordered a human wig instead was sent a synthetic terrible texture cheaper wig then there is no one to help you get your packages nor money back
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Loss:
$200
Pros:
  • Great website and easy to use
  • Diversity of products
  • Quality of the item received
Cons:
  • Seller response
  • Items not as described
  • Some orders were delivered a scam

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Browning, Missouri

Never received package

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I ordered a pair of shoes in July and the seller wont give me a refund even though i never got the package. The tracking says they were delivered but i never got them.
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Michael F Pnh

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Verified Reviewer
| map-marker Aldershot, England

Missing orders??

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Last week I ordered 2 products from dhgate website and now when I log in there's nothing in my orders list nothing at all?? I found 1 order number from a snapshot of 1 of the orders which is #337357****# and that's all I have?? Im so confused as to why my orders are not in my account when i paid for them etc?? They were there at first then they disappeared and now im stuck so I'm emailing you hopefully you can help me??
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User's recommendation: be careful this site is hardwork

1 comment
Nadya Qgj

Hello Michael F Pnh, We understand your concern about your orders. Can we have the order number so that we can check and see what we can do to help you?

The order number you provided is not complete. Please send us an email to customer-support@dhgate.com or contact us through our online chat: https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Colt M

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Verified Buyer
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Verified Reviewer

NO RESPONSE FROM CUSTOMER SERVICE

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DHgate - NO RESPONSE FROM CUSTOMER SERVICE
DHgate - NO RESPONSE FROM CUSTOMER SERVICE - Image 2
I ordered a handbags for my mums birthday, the seller became unresponsive and gave me no update for 2 weeks, I opened a dispute and they suddenly shipped the item that week, it then got to me within 12 days, when it arrived the box was trashed and it was a different colour to my order! I have since then complained to DHGATE and tried to get a refund or replacement and have had no response, I have tried to get the seller to send me a replacement or refund but again they are being useless
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Loss:
$65

Preferred solution: Full refund

Les T Wpm

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Verified Reviewer

No satisfaction

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DHgate - No satisfaction
DHgate - No satisfaction - Image 2
Still waiting for a refund or the correct purchased item. Again, its an NFL jersey with the wrong team logo. I dont know how such a stupid mistake can happen, but why it hasnt been corrected by now I cant imagine. Ive been trying since March of this year to get satisfaction, and all dhgate does is ask for order details. Ive passed those along again and again, but still no correction. Why do I keep complaining? I assume they dont want bad publicity; but until they correct the problem, thats exactly what theyll get!
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Loss:
$31

Preferred solution: Deliver product or service ordered

User's recommendation: Expect great value but no promises if there’s a problem.