order seller service money customer customer service refund sellers site items

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Verified Reviewer
Order Not received - Dhgate review
Been waiting 2 weeks for shoes everything in foreign language my shoes aren't even here idk what postal service brought them or anything straight ripp off
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1 comment
Nadya
#1803011

Hi Ramonia, We checked your order is already in dispute. The seller is already notified regarding your complaint.

If you cannot reach an agreement with the seller after 5 days, you can request for DHgate mediation so our Resolution Center can assign an analyst to help you resolve the case. 1.Log in to your DHgate account 2.Click “My Dhgate” link found at the upper right side of the home page 3.Click “My Orders” 4.Find the order under “Dispute Orders” tab 5.Once you find the order, click “View Dispute Detail” or “Pending Seller’s Agreement” link 6.Please click “Escalate Dispute” button or “Request DHgate Mediation” to proceed.

Review
#1757574 Review #1757574 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • First time ever having a issue
Cons
  • Didnt receive order
Reason of review
Problem with delivery
Preferred solution
Full refund
Tags
  • Poor Handling

Contact the seller often | Dhgate review

Contact the seller often - Dhgate review
I bought some items from this website for my girlfriend’s birthday, and i paid the max price for shipping so i could get it before the 15 which is her birthday, and the seller tells me that you guys have a recent strict investigation or something. i just want my stuff by the 15th please and thank you. i spend over 250 dollars on this i dont want refund i just want my stuff by the 15th, thank you.
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1 comment
Nadya
#1803013

Hi jose n, We checked your order was shipped with tracking number LW427121533CN. You can track it here in 5-7 days: https://t.17track.net/en#nums=LW427121533CN If you cannot receive this after January 16, please contact us so we can check and assist you further.

Review
#1757421 Review #1757421 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Dhl as preferred delivery method
Cons
  • Never arrived
Reason of review
Order processing issue
Loss
$83
Preferred solution
Deliver product or service ordered

Did not receive package | Dhgate review from Carrollton, Texas

A car was blocking my mailbox so I never received my products..Please resend or return my money..
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1 comment
Nadya
#1803014

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1757309 Review #1757309 is a subjective opinion of poster.
Service
Dhgate Customer Care

Be careful | Dhgate review from Cumming, Georgia

I bought many items from any sellers. Many items I never got. Some showed as delivered but I never got them. Now I am banned. I use this site for business. How do I ggetthe bannister's removed
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1 comment
Nadya
#1803015

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1757094 Review #1757094 is a subjective opinion of poster.

So ANNOYED | Dhgate review from Cumming, Georgia

I bought many items from DHGate from many different sellers. Many orders never showed up. Some showed as deliver but I never received and now my account is blocked. I used this sight for business. How do I get back online and remove the ban
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1 comment
Nadya
#1803016

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1757088 Review #1757088 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund | Dhgate review

Sent to the wrong address twice
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1 comment
Nadya
#1802292

Hi Jaheim, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1756089 Review #1756089 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Fair pricing
Cons
  • Very poor contact information
Reason of review
Problem with delivery
Loss
$58
Preferred solution
Full refund
Tags
  • Buy With Confidence

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don’t do it | Dhgate review

1.0
Details
i ordered from them today and its on my card and the seller deactivated his acct after payment was received and it says its not a store and now its now showing me a order pending shipment or anything!!! im pissed and then you cant get anyone to help you on top of that
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1 comment
Nadya
#1802291

Hi jennifer g, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1756039 Review #1756039 is a subjective opinion of poster.
Product
Dhgate Profile
Cons
  • As of now my money being stolen and not refunded as promised
Reason of review
Poor customer service
Preferred solution
Full refund

Still ordered | Dhgate review from Durham, North Carolina

I have been thought Lot of mess with them also but I still been ordering from them. It's really who you ordered from some are honest most are not.its just a chance your taking. Dead
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1 comment
Nadya
#1801035

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1753556 Review #1753556 is a subjective opinion of poster.
Service
Dhgate Shipping Service

Do not order from this web site dhgate

I order 2 champion sweatsuit I wear size medium it was like a small I wanted to exchange I couldn't call noone this automated machine txt go back online tall to someone and never could I still have them will not order from there again got my money no refund or anything
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1 comment
Nadya
#1800396

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1753124 Review #1753124 is a subjective opinion of poster.

Stay away | Dhgate review from Colorado Springs, Colorado

1.0
Details
Cant login, but, dhgate has not responded. They are without a doubt...THIEVING BASTARDS!
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2 comments
Nadya
#1800397

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Nadya
#1800398

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

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Review
#1753036 Review #1753036 is a subjective opinion of poster.