DHgate
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
DHgate Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DHgate has 2.6 star rating based on 3965 customer reviews. Consumers are mostly neutral.
6% of users would likely recommend DHgate to a friend or colleague.
- Rating Distribution
Pros: Customer service, Price, Cheap.
Cons: Customer service, Poor customer service, Bad service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DHgate has 2.6 star rating based on 3965 customer reviews. Consumers are mostly neutral.
6% of users would likely recommend DHgate to a friend or colleague.
- Rating Distribution
Pros: Customer service, Price, Cheap.
Cons: Customer service, Poor customer service, Bad service.33% of users think that DHgate should improve its Customer Service.
53% of users say that they won't use DHgate in the future for similar services or products.Recent recommendations regarding this business are as follows: "Risky. Caveat emptor. Product may be fine in the end but it's anybody's guess what I'll get and if it matches my requests (I doubt it since they didn't read my messages).", "don’t buy", "Don’t purchase from DHgate", "Understand that the dresses made are not the actual dress. If you don’t trust the visualization of the seller and they aren't fantastic communicators, don't waste your time.", "Do not recommend".
Most users ask DHgate for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top DHgate Reviews
"Not Order Confirmation"
Dear Ladies and Gentlemen, I made a bank transfer today from 119,11 on 08.03.2024 see the annex. I have not received a confirmation either in the app or via...
"I don’t know"
I accidentally clicked on the package already arrived but it didnt actually arrived Im so scared right now is my package still coming or no
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Becuase my order didn’t go through and I paid the money
- Nun
- Not a damn thing
Preferred solution: Full refund
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Refund
- Cheaper things
- Risking not receiving what you expected
Preferred solution: Full refund
User's recommendation: Just buy the authentic robe to save all the headache!
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Order on your website
- Show great pictures of lots of different products
- Too many sellers that scam people you cant speak to a live person
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy!
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Need a refund
Preferred solution: Full refund
User's recommendation: Make a very easy possible way to contact a live agent through chat or call
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Verified Reviewer
Trust pilot review response
Hi there I am responding to a dhgate trust pilot review I left my name is Georgia
A representative for your company told me to reach out her name is Nena.
My dhgate profile is
georginalilley91@***.com
And the order I am having issues with is
Order #314******** sandals
Order #314******** hat
Both have been marked with the wrong postal address it doesn't have a door number even though on my profile my full address is there , the third item in my order for delivered fine so I can't see how these haven't. I tried to request a refund for the shoes before they were even shipped out due to them taken so long.
The tracking for the shoes says unknown which looking at trust pilot looks like another complete scam from a co pant called 17work.
And for the hat it clearly states that it was undelivered due to incorrect they put on it via posting - they are trying to claim it has been delivered to me and are refusing a refund.
My profile georginalilley91@***.com
All orders have been removed so when I click on the link via email it says no orders. I can't express my sheer disappointment having only just looked at reviews and seeing so many people experience the same thing this company should be shut down.
Preferred solution: Full refund
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Technical issue
- Inexpensive
- Cheap quality poor communication technical issues ripoff
Preferred solution: Full refund
User's recommendation: Understand that the dresses made are not the actual dress. If you don’t trust the visualization of the seller and they aren't fantastic communicators, don't waste your time.
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Resolved: Package hasn’t came in months
- Affordable
- Is not professional or advance like amazon
- Shein
- Etc
Preferred solution: Deliver product or service ordered
User's recommendation: Keep in mind that this app is not professional and has many bad qualities
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Can’t get a refund or the merchandise
Preferred solution: Full refund
User's recommendation: Please do not order from Abdul’s from dhgates
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Orders
- Good pros
User's recommendation: I'll
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Verified Reviewer
Great shoes from some sellers but need to do better with dealing with other buyers purchases and refunds
- Great company
- Bad communications
- Bad customer care
Preferred solution: Full refund
User's recommendation: Takes too long and some sellers don’t send you your purchases
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
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Delivery
- Idk
- Yall dnt txt bck fast
Preferred solution: Deliver product or service ordered
User's recommendation: Tell me when my package will arrive
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Status of my appeal regarding order # 312********
- There are some good and honest sellers on this site
- Need to speak to real people
- Lack of response and support when buyers have issues such as mine
Preferred solution: Full refund
User's recommendation: Buyer be aware!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can not locate order
- Whole sale
- At this point unreliable
Preferred solution: Deliver product or service ordered
Auctions and Marketplaces Expert Talks
How to Shop Online Safely | Online Shopping Tips
How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.
Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.
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Package/item not recieved
- Prices are affordable
- Shipping takes longer
Preferred solution: Full refund
User's recommendation: If make a mistake with your address dont expect to receive your package accordingly
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Verified Reviewer
Resolved: Never received my order
Company fixed the issue and I have been provided with apology. I finally received the package, much too late, and it was not as promised.
- Some sellers are legit
- Want you to pay for customer service
- You cannot reach anyone about a missing order
Preferred solution: Full refund
User's recommendation: I placed an order over a month ago and never received my order. I contacted the seller many times for a tracking # and they never replied. I tried to contact Dghate directly via chat to file a dispute and the customer service agent wanted me to pay $1 to help me. SCAM!!!!!! Contacting my credit card company directly and reporting as FRAUD!!
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Verified Reviewer |
Munich, Bavaria
Not Order Confirmation
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