Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
1 comment

I have been trying to dispute order # 347558632 for 2 months and sherl the analyst should been handle the case but I have not heard from her .

I used to buy thousand of dollars from DHgate but I stopped because of this case and no one been handle it . i spooked with to many people from the customer support but all what have been getting fake promises .

This case wast a lot of my time . the seller know what he send me all trash if he was an honest person he would refund the money without any problem .

and I don't appreciate DHgate trying to cover for him so he don't have to refund the money .

You can read his messages to me and you can tell what he sent is nothing but trash .

Product or Service Mentioned: Dhgate Customer Care.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Jun 12.
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Hi RunnyMaineCoon,Please send us photos of the item you received for the reshipment so we can check and escalate this to our Resolution Center and they can contact the seller for you.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: or send email to: customer-support@DHgate.comRegards,RianeCustomer Service

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