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DHGate  You pay for seller deliberately sending wrong goods

Update by user Nov 08, 2012

This was received on the 7th of November 2 days after they closed the order and paid the seller.

Thank you for contacting us here at DHgate.

Sorry to bring you inconvenience.We have checked your dispute which your seller has offered returnning address on 10-15.If...

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Review
#354407 Review #354407 is a subjective opinion of poster.
Loss
$153
Run, don't walk, away from their custom clothing division!! I have a performing group in Chicago and we ordered 5 custom-made dresses from one of DHGate's sellers (Sunvary) in late 2011. First note, their payment system was NOT set up as presented on the DHGate...
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3 comments
Anonymous
#664815

I bought 2 bridesmaid dresses, the padding was AWFUL, it was sewn in and in the box it looked like 2 huge *** sitting up. Poorly sewn too.

Blind freddy can see its ***, she kept saying its the style...dont think so.

They said it was to my measurements and not their fault.

Now in dispute but prob no point.

Terrible service after they have your money, don't reply to message but will in chat (because they don't know its you) and then suddenly disappear saying they have a meeting haha. Lost $200

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Review
#348356 Review #348356 is a subjective opinion of poster.
Loss
$600
Tags
  • TOTAL SCAM

Dhgates is a rip off

purchased a5000 cell 5 months ago had to send it back 2 times as it did not work at all still waiting for a refund or new phone, these people are crooks,theves liers will do anything to sellk shenzhen product. carl from vancouver,yang xiao feng is the seller who sold me this piece of ***, i am now boycoyying dhgates around the world,do not buy anything from this dhgates company, as they do not give refunds, cvustomer service is o,this is the worst of all the china based cell phone sellers, do not be a victim of dhgates.
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Review
#339613 Review #339613 is a subjective opinion of poster.
Product
Lenovo Cell Phone
Reason of review
Damaged or defective
Loss
$95

DhGate

JOKE is on you! Dhgate is a joke! I bought a dress and they made the dress the wrong size by 6 inches. My daughter tried on the dress ( after giving measurements) and within 10 minutes I emailed them to inform the dress was made wrong. Well 4 Months later I still can not get my money back and their. Guarantee is a joke. Dhgate ignores consumer until they finally tell you that they released money to dress maker. I sent at least 70 emails and have finally figured out the JOKE is on me! I will never buy from them again and I recommend that buyer be ware as you will never get a response from this company and then they will tell you after months that they released the money to seller because you did not follow rules for a return. What a JOKE!
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1 comment
Anonymous
#603852

I can totally relate to this posted. I bought a dress for a wedding ($90) and not only was the dress inches bigger then my measurements but the color was wrong.

I did get DHgate to get involved since the buyer told me I could either keep the dress and take a $20 refund or send them $50 more to remake the dress. DHgate asked for pictures, I sent pictures of me with a measuring tape (confirming I ordered the correct sizing), pictures of the dress FALLING off of me, pictures of the dress being measured, and a screen shot of the offering page to show what color I ordered vs what I received In the end DHgate tells me to take a %50 refund, or send the dress back at my own cost and with warnings that this is not recommended due to the high likelihood that the dress would either get stuck in customs or get damaged or dirty in which case I don't get my refund.

So basically they had no intention of returning more then half my money. Never again.

Review
#321893 Review #321893 is a subjective opinion of poster.
Loss
$145
I purchased 2 sets of 10 memory cards from two sellers that supposedly had great reviews on the DH Gate site, one set was 64 GB the other was 128 GB- the drives were fakes- really only 8GB drives with some type of *** to make them appear as larger drives to the...
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1 comment
Anonymous
#478517

I've purchased a Micro Sd 64gb;

I got a USB stick 64 Gb;

the memory stick was FAKE with 2Gb;

I send the item back agreed for reimbursement;

never received money; Dhgate protected the cheater instead of me in the dispute

NEVER BUY AGAIN FROM THEM

Review
#316516 Review #316516 is a subjective opinion of poster.

DHGATE IS A SCAM DONT USE UNLESS YOU WANT YOUR MONEY STOLEN!

We purchased some car diagnostic tools from www.dhgate.com and were unhappy when we found out they could not be resold legally in the US. The whole thing was a fiasco and dhgate still released our money to the company we were dealing with even after we placed a complaint. What it comes down to is China cares about China and will rip off any American knowing they pretty much can't do anything legally about it. I really thought DHGate would atleast help us get the money back but no reply. I will make sure everyone knows dhgate is a scam by the time I am done. The company told us to send back the cables and we did but they now have the cables and our money and its been months. NEVER USE DHGATE! NO CUSTOMER SERVICE AND THEY COULD CARE LESS ABOUT YOU PERIOD!
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1 comment
Anonymous
#455397

total scam, lost $85

take your money then ignore you

Review
#305361 Review #305361 is a subjective opinion of poster.
I purchased a tablet from DHgate through paypal. It worked for one week. Dhgate refused to exchange product and gave me the runaround till it was 45 days from date of purchase even though it wasn't opened till Christmas. Paypal won't take complaints after 45...
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1 comment
Anonymous
#435186

It worked when you got it. So YOU must have BROKE IT. Not their fault, not their problem.

Review
#299143 Review #299143 is a subjective opinion of poster.
Dhgate review - Sent an incomplete Guitar
Dhgate review - Sent an incomplete Guitar
Dhgate review - Sent an incomplete Guitar
I purchased a Guitar from D.H.GATE payed for it the same day thru PAYPAL. The guitar was supposed to be an acoustic electric nylon string guitar. I received an acoustic guitar without the electrics installed. Even after 3 month's of emails and photo's sent,...
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5 comments
Anonymous
#1296502

retro-fit pickups for accoustic nylon string guitars are fairly cheap and common. maybe pursue another small purchase, to get the end product you want??

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Review
#290619 Review #290619 is a subjective opinion of poster.
Loss
$350

"rtexport" from DHgate a scammer & Liar

Update by user Jan 20, 2012

This scam seller \"rtexport\", after I revised the feedback on him, he did not keep promise to send me parts, he even ignored all my messages to him. Though I complaint to DHgate.com again, but seems DHgate don\'t want to do anything against their seller, but keep them there to continue scam buyers.

DO NOT BUY FROM THIS SHAMELESS LIAR SELLER \"rtexport\", he\'s not only scam buyers in DHgate, but also in other websites. Never buy from \"rtexport\".

Original review posted by user Dec 20, 2011

I learn a lesson: I've bought two suppose [B]brand new faucets from a seller "rtexport" in DHgate.[/B] But "rtexport" [B]sent me two Used/Damaged faucets [/B]with wrong size connectors. I complaint to DHgate immediately. Seller pretended agreed to send me replacement parts, and DHhagte, without my consent, released all my money to this seller "rtexport". After four months negotiation with no solution, I put a Negative feedback on this seller "rtexport". "rtexport" then contacted me saying if I revised my feedback to Positive, he'll send me all the replacement parts. So I did so. But this "rtexport" never send me anything since then. I sent him lots of messages to request for those parts, he ignored me and send me nothing after I revised feedback to positive. Now I have two Used/Damaged/Wrong faucets on hand cannot use. [B]This "rtexport" is a shameless liar. [/B]He also uses the same name "rtexport" in "AliExpress Online Wholesale" site to scam buyers. Be aware NOT TO BUY from this seller "rtexport" to avoid losing money. Also DHgate only work with his sellers to scam buyers. Spread this message out to protect potential customers. DO NOT BUY FROM "RTEXPORT", DO NOT BUY FROM DHGATE.
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Review
#282786 Review #282786 is a subjective opinion of poster.

Dhgate review in Madison, Wisconsin: DH Gate rip off

I recently bought a Android tablet from DH Gate and guess what... didn't do 1/2 of what its supposed to. The SD card slot did not work, power switch did not work and more and more problems. Should of bought the IPOD from Apple right away. Thought I was getting a bargain. The customer service sucks because you get nothing but run around. They tell me to make you tube video and I do, send it to them and they say nothing in return. They know they sell *** and when they get cornered they hide like the cowards they are. Honestly does anything good come out of China....NOT
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2 comments
Anonymous
#565739

You can be happy you eventually got something, i ordered a sellphone in september,the site indicated that it could take 20-29 days, i'm waiting almost 4 months !!!!!! if i dispute and ask my money back he simply declines everything, he was going to contact the post office and let me know where the pakkage is. wel it has been 2 weeks and still no response.

Anonymous
#449938

yES THEY ARE RIPP OFFS.I BROUGHT FIVE FOR FAMILY MEMBERS. ONLY TWO OUT OF THREE WORK.

AND THEY CLAIM TO HELP YOU. BY SENDING YOU THIS AND THAT TO FIX THEM. BUT NO LUCK YET.AND YOU CANNOT DISPUTE WITH PAY PAL AFTER SO MANY DAYS. THEY NO WHAT THEY ARE DOING.

JUST LINGER YOU ON. AND THERE IS NOTHING YOU CAN DO ABOUT YOUR MONEY AND THEY DO NOT HAVE A LOCAL NUMBER TO CONTACT THEM.

SO YOUR MONEY IS GONE DOWN THE DRAIN. THIS COMPANY SUCKS

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Review
#278649 Review #278649 is a subjective opinion of poster.