waqas a Czo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Whitstable, England

Delete my account

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Dear manager, As I’m not planning to buy things online, I would like to remove my account. Can you please do that for me? Please deactivate and delete my account associated with the above email. My nickname is: Waqas_143817****038 and my email address is: waqas34@***.co.uk Kind regards, Waqas Ali
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1 comment
Nadya Qgj

Hi Waqas, You can send an email to manager@dhgate.com to have your account deactivate. Please make sure to include your login email address on your email.

Robin R Otf

Refund

No product received and want my money back
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Loss:
$300

Preferred solution: Full refund

3 comments
Guest

It's more than 1 order! Robinlrudd1979@***.com

Nadya Qgj

Hi Mandrell, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Guest
reply icon Replying to comment of Nadya Qgj

322373**** 322373**** robinlrudd1979@***.com

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Eddie V Mmo

Can't find order

An order was placed for a guitar from goodseller009 and it has not shown up on the app. The funds were taken from the account. If this matter is not resolved i will cancel the order and recommend that no one purchase from DHgate ever again.
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Cons:
  • Worthless customer service no phone number

Preferred solution: Let the company propose a solution

User's recommendation: Highly not recommended

1 comment
Nadya Qgj

Hi Aliyah, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Roslyn G Wbk
map-marker Flushing, New York

I hate it!

DHgate - I hate it!
DHgate - I hate it! - Image 2
I want my money back now!!!!
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1 comment
Nadya Qgj

Hi Roslyn, It shows that we have received your payment and at the same time, it is still under security verification. We have forwarded your order to our safety center for them to cancel the order. Please keep posted on your DHgate inbox and email for updates.

Ernest W Gbw

I need to know weres my order

Wen will my order arrive
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Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi Archer, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous
map-marker Louisville, Kentucky

Refund

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Issue was not resolved. I have gotten the run around trying to get my money returned on an item that I've sent back to the seller.
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1 comment
Nadya Qgj

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Janelle M Ogz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Products

Good morning I have reached out to a few sellers on your site about orders I have not received. I am not getting a reply from them understanding the pandemic I waited an extra 30 days still no product how do I go about getting a refund. I gave asked for an update about my order shipping info etc still no reply I reached out last month and again last week still nothing.
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Loss:
$167
Pros:
  • I initially liked what i saw on the web site
  • Products are great
Cons:
  • Communication with seller and customer service
  • I can not get a response from the seller

Preferred solution: Deliver product or service ordered

2 comments
Nadya Qgj

Hi Janelle, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Janelle M Ogz
reply icon Replying to comment of Nadya Qgj

My order numbers are 319821****, 319741****, 319741**** and 319677****

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Robert R Tuf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

There was a restriction for the call, I couldn't speak with a customer service representative.

I purchased a package and they sent me the wrong tracking number and I have not received my package and the seller is not communicating.
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Loss:
$460

Preferred solution: Full refund

User's recommendation: Do not ever order from DHGate!!

1 comment
Nadya Qgj

Hi Layken, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Jayshonda W

Refund

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I bought two purse three months ago and still have not received them !!! I would like my money back !

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Loss:
$80

Preferred solution: Full refund

User's recommendation: Don’t shop with the store I ordered from !!

3 comments
Jayshonda W

Order number 320720****

Nadya Qgj
reply icon Replying to comment of Jayshonda W

Hi Huxley, We checked your order is still being processed by the seller for shipment. This is estimated to be shipped on September 12 and the delivery would depend on the courier used to ship your order.

If you want to cancel the order, you can open a dispute. From your APP where you are able to login, please go to your messages first and click on "System". Find the very first message that was sent with subject: You've successfully created a DHgate account.

We Welcome You! You should be able to see the email address and password for your account and click this link to login: https://dg.dhgate.com Once you are signed in, please go to your Awaiting Shipment Orders and click on "Request Refund".

Nadya Qgj

Hi Huxley, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

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Natasha G Mlv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund. I didn't get what I ordered

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I never recieved my order and I want a full refund ...I will be disputing the charges with my bank if this is not resolved...My order was placed April 28,2020
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Preferred solution: Full refund

1 comment
Nadya Qgj

Hi Cevin, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous
map-marker Las Vegas, Nevada

Question

is this a legit website to order from

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1 comment
Nadya Qgj

For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications.

When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description.

Anonymous
map-marker Miami, Florida

Que llevo tres meces y mi.pedido no lo mandan y el vendedor no responde

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DHgate - Que llevo tres meces y mi.pedido no lo mandan y el vendedor no responde

Llevo tres meces que pedí mi pedido y no lo han mandado es una falta de respeto y el vendedor no responde

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1 comment
Nadya Qgj

Hi hector.campos0402, We opened a dispute for your order. The seller is already notified regarding your complaint.

If you cannot reach an agreement with the seller after 5 days, you can request for DHgate mediation so our Resolution Center can assign an analyst to help you resolve the case. 1.Log in to your DHgate account 2.Click “My Dhgate” link found at the upper right side of the home page 3.Click “My Orders” 4.Find the order under “Dispute Orders” tab 5.Once you find the order, click “View Dispute Detail” or “Pending Seller’s Agreement” link 6.Please click “Escalate Dispute” button or “Request DHgate Mediation” to proceed.

Trevor L Jrj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

My order

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DHgate - My order
Stole my money never got a confirmation number or tracking number no email and number isn’t on there site
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Loss:
$14
Pros:
  • Very easy to navigate website great prices
Cons:
  • Dont trust
Reason of review:
Stole from

Preferred solution: Full refund

1 comment
Nadya Qgj

HI Trev, We checked your order was shipped with tracking number LW398954798CN. Your item was delivered in or at the mailbox at 1:01 pm on January 27, 2020 in MONTROSE, MI 48457. You can track the shipment here: https://t.17track.net/en#nums=LW398954798CN Please contact USPS since they handled the package for delivery.

Jacqueline M Pmp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

U took money

I don't want ur service and I want the 29.95 that u took out of my account today I didn't give u permission to do that
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Loss:
$30
Cons:
  • Not a damn thing

Preferred solution: Full refund

User's recommendation: I want my money back

1 comment
Nadya Qgj

Hi Terrez, Please contact us from this link so we can assist you further: https://goo.gl/6NzJyv

Anonymous
map-marker Detroit, Michigan

The order was sent to a wrong location

Somebody lied to me about the address, I put the right one on the order .. so who is lying

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3 comments
Nadya Qgj

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Nadya Qgj

Hi PissedConsumer2118766, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@dhgate.com Regards, Blu Customer Service Center DHgate.com

Nadya Qgj

Hi PissedConsumer2118766, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@dhgate.com Regards, Blu Customer Service Center DHgate.com

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