Jim G Qgj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dhgate sucks!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
All scammers on this site!!! Every single person gave me someone elses tracking # i ordered 15 things....im getting my money back....very f#%# Slowly!!!!not 1 item showed up
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Loss:
$1000
Cons:
  • Steal money from you

Preferred solution: Go screw yourself!

User's recommendation: Run

4 comments
Nadya Qgj

Hi Jim, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Jim G Qgj
reply icon Replying to comment of Nadya Qgj

No *** off..... you had every opportunity to correct this! *** scammers!

Jim G Qgj
reply icon Replying to comment of Nadya Qgj

No you had your chance to correct this....now *** off!

Guest
reply icon Replying to comment of Jim G Qgj

Your whole site should be shut down...dhgate is the worst company iv ever seen!

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Sherman N Vwc

I have not received my order

DHgate - I have not received my order
I placed two different orders a few months ago, and they never arrived.
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Loss:
$90

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

HI Vanita, We checked your order was shipped with tracking number LY001623259CN. This is still in transit to the US.

You can keep tracking your order here: https://t.17track.net/en#nums=LY001623259CN If you want to request for a refund, you can open a dispute. Here's how you can open a dispute for your order: 1.Open your DHgate mobile APP 2.Tap “Account” icon found at the bottom part of the home page 3.Go to “My Orders” 4.Tap “Shipped” tab and tap the order that you want to open a dispute 5.Under Order Detail section, you will see “Return & Refund” 6.Please fill out the information needed before you tap “Submit”

Jonathan L Okz

I haven't received my order LY31989****CN

I never received my order ordered 2 months ago.
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Loss:
$11
Cons:
  • Worst customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Be careful

1 comment
Nadya Qgj

Hi Bralen, We tracked your order is still in transit to the US. You can keep tracking your order here: https://t.17track.net/en#nums=LY319895542CN Your item has been sent out but due to the heavy traffic with the logistics, the tracking updates are delayed. Since your order is still within the guaranteed delivery date, we encourage you to keep in touch with the seller to get real-time updates.

Constance B Jlz

Billing

Question as to how am I being billed?
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Preferred solution: How am I being billed: Is it a 1 time flat fee or an I being billed 1 by 1 or when the items ship out individually?

1 comment
Nadya Qgj

Hi Chika, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Rita R Oiv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot log into my account.

When I try to log into my Dhgate account - this is the message I'm getting. "Sorry, the page is not found. It may have been moved, or the web address is not correct. You may refresh this page or click either link below to go back to: Previous page | Home page You may also try any option below: Check the web address you entered to make sure it is correct Access the page from DHgate Home instead of via a bookmark. If the page has moved, reset your bookmark Enter keywords in Search box and click Search button, or view categories listed below to look for items you want Report this issue to DHgate" Cannot get help - report - chat anything. I need to log into account. What's up with this site?
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Preferred solution: Log into my Dhgate account.

2 comments
Nadya Qgj

Hi Rita, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Guest
reply icon Replying to comment of Nadya Qgj

Just checked again this morning and I was able to log into my account without issue. Guess it must have been a glitch in the system yesterday.

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Edward S Yfr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elmwood Park, Illinois

My order never showed up ad i paid for it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ive ordered from you guys still have not received my order
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Preferred solution: Deliver product or service ordered

User's recommendation: Never order here

2 comments
Edward S Yfr

320810**** Purchased items as guest which probably was a bad idea because I’ll probably never receive my order Email edwardsmith319@***.com

Nadya Qgj

Hi Aleksia, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

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Anonymous
map-marker Orangeburg, South Carolina

My order wasn't accepted

You never answer phone but got my moneys never will shop with you again
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User's recommendation: Never buy from them they take your money and never answer calls and never get what you order

1 comment
Nadya Qgj

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

James L Ycs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst Company I have Ever Dealt With In My Life !

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Every time I order something , it either never arrives or arrives in 5 months or its not what I ordered ? I personally cannot believe they are allowed to operate in CANADA-One Big Fraud
View full review
Loss:
$100

Preferred solution: Full refund

User's recommendation: DO NOT USE !!

2 comments
Nadya Qgj

Hi James, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Guest
reply icon Replying to comment of Nadya Qgj

Why do you not call me and we can chat about EVERY order I have done -James (250)588-****

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Preston K Qlu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My package say it was delivered to the wrong place

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I tracked my package and it says it was delivered to Tennessee I live in Maryland!!
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Loss:
$25
Pros:
  • I initially liked what i saw on the web site
Cons:
  • That they stole my money

Preferred solution: Deliver product or service ordered

User's recommendation: Wow I DNT even want to say I just want what I order

2 comments
Guest

319748**** poreshepk911@***.com

Nadya Qgj

Hi Anya, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

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Anonymous
map-marker Whitewater, Wisconsin

To track my package, i cant get into my email

I cant get my tracking number cause I cant get into my email that I provided your company.
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1 comment
Nadya Qgj

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Georgia Y

Unsatisfactory

I ordered a purse in February never recieved it checked tracking it said delivered to Texas I live in STL so I informed that the resolution was that they would send out a replacement that never happened either then the site stated I would get a refund yea that never happened either ILL NEVER ORDER FROM THEM AGAIN
View full review
Loss:
$24

Preferred solution: Full refund

1 comment
Nadya Qgj

Hi Georgia, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous

320383****

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This is my order number to my purchase and Ive messaged the seller multiple times with in regards to the status of the order with no response. Its going on 3 months since Ive made this purchase, this is ridiculous and at this point I just want my money back
View full review
Pros:
  • Easy to use
Cons:
  • Terrible delivery times

User's recommendation: Pick better sellers

1 comment
Nadya Qgj

Hi Smackavelli2210, We checked your order was shipped with tracking number LS346490649CN. This is still in transit to the US.

You can keep tracking your order here: https://t.17track.net/en#nums=LS346490649CN If you cannot receive the order on August 13, you can open a dispute to request for a refund. Here's how you can contact the seller: 1) Click "My DHgate " on the upper right corner of the page. 2) Click "My Orders” at the left side of the page.

3) Find the order number. 4) Click the link “Message Seller” at the top of the order details If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.

Erika E Oah

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not received my order been 2 months

I cant request a refund cause theres no option why wont you guys give me my money back this is a big SCAM
View full review
Loss:
$97

Preferred solution: Full refund

1 comment
Nadya Qgj

Hi Deetta, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Yeana L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order has not been delivered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I need to reach the seller because can not track the shipping number and my bong has not received and delivered to my destination ?where is the seller number for this
View full review
Loss:
$36
Pros:
  • Unpleaseant
Cons:
  • Shipping takes forever
  • Being scammed by seller
  • Lengthy delivery time

Preferred solution: Full refund

Dwaine H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question. Charges

My payment is awaiting payment verification. I don't know why
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Preferred solution: Full refund

1 comment
Nadya Qgj

Hi Andelyn, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

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