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DHGATE IS A SCAM DONT USE UNLESS YOU WANT YOUR MONEY STOLEN!

We purchased some car diagnostic tools from www.dhgate.com and were unhappy when we found out they could not be resold legally in the US. The whole thing was a fiasco and dhgate still released our money to the company we were dealing with even after we placed a complaint. What it comes down to is China cares about China and will rip off any American knowing they pretty much can't do anything legally about it. I really thought DHGate would atleast help us get the money back but no reply. I will make sure everyone knows dhgate is a scam by the time I am done. The company told us to send back the cables and we did but they now have the cables and our money and its been months. NEVER USE DHGATE! NO CUSTOMER SERVICE AND THEY COULD CARE LESS ABOUT YOU PERIOD!
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1 comment
Anonymous
#455397

total scam, lost $85

take your money then ignore you

Review
#305361 Review #305361 is a subjective opinion of poster.
I purchased a tablet from DHgate through paypal. It worked for one week. Dhgate refused to exchange product and gave me the runaround till it was 45 days from date of purchase even though it wasn't opened till Christmas. Paypal won't take complaints after 45...
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1 comment
Anonymous
#435186

It worked when you got it. So YOU must have BROKE IT. Not their fault, not their problem.

Review
#299143 Review #299143 is a subjective opinion of poster.
Dhgate - Sent an incomplete Guitar
Dhgate - Sent an incomplete Guitar
Dhgate - Sent an incomplete Guitar
I purchased a Guitar from D.H.GATE payed for it the same day thru PAYPAL. The guitar was supposed to be an acoustic electric nylon string guitar. I received an acoustic guitar without the electrics installed. Even after 3 month's of emails and photo's sent,...
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5 comments
Anonymous
#1296502

retro-fit pickups for accoustic nylon string guitars are fairly cheap and common. maybe pursue another small purchase, to get the end product you want??

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Review
#290619 Review #290619 is a subjective opinion of poster.
Loss
$350

"rtexport" from DHgate a scammer & Liar

Update by user Jan 20, 2012

This scam seller \"rtexport\", after I revised the feedback on him, he did not keep promise to send me parts, he even ignored all my messages to him. Though I complaint to DHgate.com again, but seems DHgate don\'t want to do anything against their seller, but keep them there to continue scam buyers.

DO NOT BUY FROM THIS SHAMELESS LIAR SELLER \"rtexport\", he\'s not only scam buyers in DHgate, but also in other websites. Never buy from \"rtexport\".

Original review posted by user Dec 20, 2011

I learn a lesson: I've bought two suppose [B]brand new faucets from a seller "rtexport" in DHgate.[/B] But "rtexport" [B]sent me two Used/Damaged faucets [/B]with wrong size connectors. I complaint to DHgate immediately. Seller pretended agreed to send me replacement parts, and DHhagte, without my consent, released all my money to this seller "rtexport". After four months negotiation with no solution, I put a Negative feedback on this seller "rtexport". "rtexport" then contacted me saying if I revised my feedback to Positive, he'll send me all the replacement parts. So I did so. But this "rtexport" never send me anything since then. I sent him lots of messages to request for those parts, he ignored me and send me nothing after I revised feedback to positive. Now I have two Used/Damaged/Wrong faucets on hand cannot use. [B]This "rtexport" is a shameless liar. [/B]He also uses the same name "rtexport" in "AliExpress Online Wholesale" site to scam buyers. Be aware NOT TO BUY from this seller "rtexport" to avoid losing money. Also DHgate only work with his sellers to scam buyers. Spread this message out to protect potential customers. DO NOT BUY FROM "RTEXPORT", DO NOT BUY FROM DHGATE.
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Review
#282786 Review #282786 is a subjective opinion of poster.

Dhgate in Madison, Wisconsin - DH Gate rip off

I recently bought a Android tablet from DH Gate and guess what... didn't do 1/2 of what its supposed to. The SD card slot did not work, power switch did not work and more and more problems. Should of bought the IPOD from Apple right away. Thought I was getting a bargain. The customer service sucks because you get nothing but run around. They tell me to make you tube video and I do, send it to them and they say nothing in return. They know they sell *** and when they get cornered they hide like the cowards they are. Honestly does anything good come out of China....NOT
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2 comments
Anonymous
#565739

You can be happy you eventually got something, i ordered a sellphone in september,the site indicated that it could take 20-29 days, i'm waiting almost 4 months !!!!!! if i dispute and ask my money back he simply declines everything, he was going to contact the post office and let me know where the pakkage is. wel it has been 2 weeks and still no response.

Anonymous
#449938

yES THEY ARE RIPP OFFS.I BROUGHT FIVE FOR FAMILY MEMBERS. ONLY TWO OUT OF THREE WORK.

AND THEY CLAIM TO HELP YOU. BY SENDING YOU THIS AND THAT TO FIX THEM. BUT NO LUCK YET.AND YOU CANNOT DISPUTE WITH PAY PAL AFTER SO MANY DAYS. THEY NO WHAT THEY ARE DOING.

JUST LINGER YOU ON. AND THERE IS NOTHING YOU CAN DO ABOUT YOUR MONEY AND THEY DO NOT HAVE A LOCAL NUMBER TO CONTACT THEM.

SO YOUR MONEY IS GONE DOWN THE DRAIN. THIS COMPANY SUCKS

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Review
#278649 Review #278649 is a subjective opinion of poster.
I tried to buy golf clubs from DHGate. BEWARE!!!!! The clubs were seized by US Officals as "illegal". I'm not exactly sure what that means but DHGate said it was my problem. This is a site that claims they have a "Buyer Protection Plan". The entire situation is a...
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2 comments
Anonymous
#427137

See if you can get Western Union to back you up. I finally got my money back thru PayPal.

It took several months but finally it payed off.

mickeyb955@yahoo.cojm

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Review
#277510 Review #277510 is a subjective opinion of poster.

Dont buy from DHGATE, order still not received, received order its not working stay away

I placed 2 orders with DHgate , received one after a month and paid 50usd for something that does not work ,they told me it works i must follow instructions and I did everything and it still does not work and now they are not saying anything, they say i must sort it out with the seller and the seller is not responding.2nd order still not received and they say i must not worry it will come its been over a month since they confirmed it was shipped.they have decided not to respond again on this order so no customer service at all
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1 comment
Anonymous
#425040

I purchased an Ultrasonic cleaner from this Company. They sent the wrong voltage machine now they are trying to B...

sh.. me regarding sending parts to correct their mistake. Al;l I get from them are excuses.

Do not buy from DHGate.com. How can we stop this Company from trading overseas, we deserve better.

Review
#274273 Review #274273 is a subjective opinion of poster.
Loss
$54

DHGate only protect sellers, not buyer

This is my first time deal with DHGate. I bought two faucets from a seller name "rtexport" from DHGate. After more almost 2 months, I received two junk faucets. Faucet bodies with many deeply scratches, chrome pilling off, wrong size of compression connectors. I contacted seller many times for replacement parts under the warranty, but his answer is: "That's it because they are selling this faucet cheap, also no replacement parts can be provided.". I asked seller how can they claim to give 12 months warranty? Seller never answer me. I contact DHGate Service, and eventually the seller agreed to send me all defective parts. I just received a very small parcel, but still missing two important replacement parts. After almost 4 months, I still have the two Junk Faucets on hand, cannot install. But DHGate already informed me they release my money to seller even seller did not send me parts as agreed. Buying from DHGate has no guarantee. DHGate only protect their sellers, not buyers.
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Review
#265550 Review #265550 is a subjective opinion of poster.

DHgate's seller Coolish is a *** man.

I used the term losely that Colish is a *** MAN. He barely speaks english and trys to disarm you by calling you dear friend, something my dear friends don't do. Thats because he doesnt care about your name, just the U.S. DOLLAR. He misrepresented his products and refused to take a return on a non working item. I have bought from many other china sites. This one, DHgate, is the only bad one. They were slow at shipping, over priced shipping( 3x actual) refused to take back his junk cell phone. A very, very cheap knock 0off of the Iphone 4.
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Review
#249451 Review #249451 is a subjective opinion of poster.
Loss
$116

Don't purchase from DHgate.com (coolish)

My son purchased a cell phone from Dhgate.com From a vendor that goes by coolish. The phone arrived it didn't work. It had no sound and you could not load anything onto it. The shipping was over priced too. After weeks of argueing he finally agreed to take it back. In the meantime the bastards at paypal released my money to him. The phone was sent back on June 24, 2011 by the USPS. I have the reciept and customs declaration. Coolish claims to not have recieved it. DON'T buy at Dhgate.com and screw paypal too.
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2 comments
Anonymous
#901077

Hello tonyinmepo! We’re sorry to hear about your experience.

Thank you for getting in touch and we are happy to look into this. Please send us a direct message with your order number and additional contact information so we can assist you further.

You may also contact us directly through our online chat service. http://www.dhgate.com/contact/contactUs.do

Anonymous
#579839

i want to by some ting from dhgate ,, but so much come plane ,,,y

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Review
#249393 Review #249393 is a subjective opinion of poster.