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Dhgate in Beckley, West Virginia - This company is awful

I ordered a dress for my son wedding the size was suppose to be a 16 the dress. Is at least one size or more bigger the jacket is two sizes small dress falls off me and the jacket won't go on one off my arms. The fabric is awful the length must be for a giant. The so called beads are little kids plastic play sewing set. I heaved email them to return for a refund the last reply the want me to send them pis of the dress to prove its not the right size. After that no more reply. That's china for ya don't believe the pics
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Review
#428307 Review #428307 is a subjective opinion of poster.
Loss
$130

Stay away! Sellers ignore your requests, and DHgate ignores your requests.

"I purchased some merchandise from DHgate and once it arrived the seller had packaged the items very poorly. All the items were broken inside from the box being tossed around by the shipping company and not enough protection in the box to protect the product. I contacted the seller, but they have ignored and removed the product. Declined my request for a refund. I escalated the case and they give you a resolution date (final answer), that is useless it has been 1 week past due. All I ever get when I contact customer service is the same old answer that they will notify the case handler. They have no records of previous chats, so contacting them is useless. They say what they want and nothing gets done. Example: I get told I am getting a refund, and the next agent says they cannot see such information. Goes back to saying what they want and nothing is being recorded in their system of the chats. It only takes 1 bad experience to ruin a future business/buyer partnership. This is mainly due to the VERY poor customer service, from DHgate. DHgate states they will stand by the buyer if the seller does not resolve the issue. Great this is a complete failure, they stand by nobody but the seller, by ignoring the buyer. They state that they are updating/upgraded customer service? Really? I think they actually have not stepped forward one foot and stepped 10 steps back."
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Review
#423243 Review #423243 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Loss
$200

Milan Wedding DHGate a FRAUD

I ordered a dress for my daughter and it seemed like it was cute. It was a custom order and when I got the item it was too big and too short, and the arm holes were too small. I am not sure if they thought they were building a dress for a short fat armless person but that is what it sure seemed like. Obviously I let the seller know right away and got no response so I contacted DH Gate directly to start the dispute process. It took TWO months and I finally got an address to send it back to however where they said they would pay for shipping they refused. I ended up having to contact my bank who I am on hold with as I type this. I had to send photos, emails etc and they still need more info. Long story short I am going to be out almost $90 and shipping back is just as much. Dh Gate has the worst customer service and credit my Dh Gate account $20 but it costs $15 to transfer the money to my account. It is so ridiculous. I dont understand reading all of these complaints how US Customs has not shut them down?
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1 comment
Anonymous
#668165

Do u not order anything fromDHgate! More then a year i didn't get my wigs i lose more then 500$ this *** chinise do you not trust!! They take my money so fast!then keep on wating for my itimes...shity ppl!!

Review
#421936 Review #421936 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Loss
$90
Tags
  • milan wedding

Dhgate in Athens, Attica - *** camera glasses

Dhgate IS JUST ANOTHER *** SELLING CHINESE COMPANY.THEY TRAFFIC UNFAIR AND OUT OF REALITY ADVERTISEMENTS. I WAS TEMPTED BY THE FREE SHIPPING OFFER AND PURCHASED THIS ITEM...PO# 1235976301 WHICH IS ABOUT CAMERA GLASSES AND THEY COLLECTED IN EXCESS OF $40 FROM ME... FIRST 2 WEEKS IT OPERATED PROPERLY AND THEN THIS *** CAMERA STARTED RECORDING PROBLEMS . ...SWITCHES OFF RECORDING WITHIN THE FIRST 25 MEGABYTES OF VIDEO. IT WAS ALSO IMPOSSIBLE TO SET THE CORRECT DATE AND TIME EVEN THOUGH i FOLLOWED THEIR INSTRUCTIONS FOR UPDATING DATE AND TIME .THEY ARE SAFE OUT THERE IN FAR EAST WHERE NO BETER BUSINESS BEAURO EXISTS RIPPING OFF INNOCENT CUSTOMERS WITH EASE. THEY REFUSED ME TO PLACE A COMMENT IN THEIR WEB SITE EARLIER TODAY.
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1 comment
Anonymous
#666650

TODAY I JUST REMINDED DHGATE HOW THEY MANAGED TO STEAL MY MONEY WITH THE AID OF THEIR FREE SHIPPING OFFER.

THEY KEEP SENDING ME OFFERS OF OTHER *** EQUIPMENT. THEIR ANSWER...OTHER CUSTOMERS PURCHASED THESE CAMERA GLASSES AND WE HAD NO COMPLAINS.

Review
#407925 Review #407925 is a subjective opinion of poster.
Loss
$45
Tags
  • 520P hHD

Dhgate - No returns allowed

Daughter ordered her Prom dress on line to save money. The dress was not as described. No readily available return policy.Conveniently, must "dispute" through complicated methods, then go around in circles. The dispute department requires a photo upload, but would not accept an upload. No U.S. office when asked. There are based in Bejing. All communication is answered with someone sending you elsewhere or telling you that they will reply by email at a later time. I have spent about 2 hours on live chat where the spelling and maturity level is sad at best. Please do not deal with Chinese based companies without U.S. addresses!
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Review
#404389 Review #404389 is a subjective opinion of poster.
Loss
$90

Dhgate in Bullhead City, Arizona - Ripoff

CJ ?910-685-5610 I GOT MY PENDANT, ITS NOT SOLID 14K YELLOW GOLD ITS GOLD COLOR STEEL A MAGNET DOES NOT STICK TO GOLD DOES NOT LOOK SAME AS PIC THE ONE I RECIEVED HAS GLASS DIAMONDS AROUND STONE aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa ?910-685-5610 I GOT MY PENDANT, ITS NOT SOLID 14K YELLOW GOLD ITS GOLD COLOR STEEL A MAGNET DOES NOT STICK TO GOLD DOES NOT LOOK SAME AS PIC THE ONE I RECIEVED HAS GLASS DIAMONDS AROUND STONE CJ ?910-685-5610 I GOT MY PENDANT, ITS NOT SOLID 14K YELLOW GOLD ITS GOLD COLOR STEEL A MAGNET DOES NOT STICK TO GOLD DOES NOT LOOK SAME AS PIC THE ONE I RECIEVED HAS GLASS DIAMONDS AROUND STONE CJ ?910-685-5610 I GOT MY PENDANT, ITS NOT SOLID 14K YELLOW GOLD ITS GOLD COLOR STEEL A MAGNET DOES NOT STICK TO GOLD DOES NOT LOOK SAME AS PIC THE ONE I RECIEVED HAS GLASS DIAMONDS AROUND STONE
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Review
#403096 Review #403096 is a subjective opinion of poster.
Loss
$80

Dhgate in Tampa, Florida - SCAM FRAUD

Worst Company ever. Bought a dress from their website of $189.00 that was not worth $5.00. Started their refund request process immediately and what a process. After numerous e-mails and pictures of the dress finally got an offer of a $60.00 refund. Their wording and I quote "high cost of shipping product back to China and fear of it being intercepted by Customs." What the heck is that all about. Told them that was not acceptable and that my next stop would be the State Attorney, the Better Business Bureau and any blog or forum that I could find. I am a woman on a mission and until I get my full refund I will continue.
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1 comment
Anonymous
#831466

I'm in the same process can u let me know the outcome of your situation

Review
#401573 Review #401573 is a subjective opinion of poster.
Product
Dhgate Website
Loss
$189
Tags
  • State

FRAUD dont use Bestdavid on DHgate

There is seller on DHgate by the name of Bestdavid. He does not pay attention to sizes you order then refuses a refund. If you ask for a refund he will then call you names. He even said to me "you cant prove anything". The dress would have been good if it wasnt 6 inches too long in the front. What a rip off. I have to wait 4 more days for mediation through DHgate, me and the seller Bestdavid. they probably wont do anything but I am printing out all of our conversation and taking it to the bank and filing a dispute. DO NOT ORDER FROM BESTDAVID ON DHGATE
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Review
#395096 Review #395096 is a subjective opinion of poster.
Loss
$193
Tags
  • Business terms

Dhgate in Krotz Springs, Louisiana - I'm seriously pissed I want a refund !!!!!!!!!!!!!

Tell that *** seller he better REFUND MY MONEY NOW!!!!!!!!!!!AND I MEAN NOW. NO ONE DOES NOT TAKE MY MONEY AND GET AWAY WITH IT .I WANT MY *** REFUND NOW!!!!!!!!!!AIN'T NO SENSE IN THIS ***!!!!!!!!! DO YOU GET THE FREAKING PICTURE. FREAKING REFUND ME MY MONEY OR CHANNEL TEN NEWS AND OTHER TV NEW SHOWS WILL FIND OUT WHAT TYPES OF CROOKS WE ARE DEALING WITH .......... ,.....,...... mad mad mad mad mad mad mad seriously mad Ganges seriously pissed you better respond immediately because I'm the 1 that will have a lawsuit place to get and take you for everything you have in your company can I play with you so you tell a *** seller to give me my money now or you'll have problems
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Review
#386917 Review #386917 is a subjective opinion of poster.

DHGATE DESPATCH PLEDGE FRAUD

I have made five orders on DHGATE. The site seems to have good items at good prices. The first order was not sent inside the despatch guarantee so after nagging and complaining I negotiated a fifty percent refund and the seller agreed but then supplied a false tracking number. The next four orders were all sent late and DHGATE refuses to refund on the despatch pledge. It really is not worth the hassle on this site so look elsewhere FEEL FREE TO NEGOTIATE ON PRICES AS CONSUMER AFFAIRS HERE HAVE A GROWING LIST OF COMPLAINTS, and just donot be in a hurry, although I did negotiate free DHL as part of the initial refund.
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Review
#386527 Review #386527 is a subjective opinion of poster.
Loss
$500
Tags
  • Legal terms