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Dhgate in Kolhapur, Maharashtra - Dhate.com after sale not good

after sale service not good i have purchase many product from dhgate.com, i have purchase zopo mobile from dhgate.com in may 2013. my mobile screen is broken, seller provide me address, i will sent my mobile back on sellers address, seller did not accept parcel, my mobile still in seller's city post office, seller did not respond, not reply any mails. also dhgate.com not take any action on seller. they told me that, now case is closed unable to do anything. they did not interest after sale do not purchase product from this site. order no. 1340941029
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Review
#478423 Review #478423 is a subjective opinion of poster.
Loss
$250
I bought from DHgate.com (China) Samsung 64GB microSD card. After 3.7GB my files became corrupted. I figured out that my card is fake. You can see my blog about that fake card. http://fake-electronics.blogspot.com/2013/12/fake-samsung-64gb-microsd-card.html Don't buy...
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Review
#470218 Review #470218 is a subjective opinion of poster.
Loss
$141
Tags
  • fake SD card

Dhgate in Brandon, Florida - Ordered a sink faucet and out of the box the coating was peeling

I was told had to wait 5 day to submit a complaint, after 5 days I submitted a complaint and requested a refund, logging onto my account I saw that seller denied my refund. 2nd option is to ask GHgate to get mediate dispute. Weeks passed nd they requested photo evidence. I submitted pictures 4 times. I even used there live chat option to make sure i was processing properly but I kept getting emails stating that they had not received any evidence. they ended up denying my claim saying they did not receive the evidence. Scam! and as many have said already there is "0" support!
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Review
#468835 Review #468835 is a subjective opinion of poster.
Product
Dhgate Account
Loss
$89

Dhgate in Manchester, England - Worst ever online purchase experience!!

Couldn't rate it any less unfortunately. Purchased an item from them, item wasn't as described so returned package next day. Sent dhgate postage confirmation receipt but they won't do anything about it! This was in June. And I'm still trying to get my refund from them!! Wouldn't ever buy from them again. Thought it would be similar to eBay, but not at all! If your item turns out to be just what you want then that's fine, but if for any reason you would want a refund, then that's a big problem!! And dhgate seem very biased and there's no way to make a complaint either.
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Review
#460791 Review #460791 is a subjective opinion of poster.
Loss
$150

Dhgate - DH Gate is a fraud~ DO NOT BUY FROM DH GATE!!!

The items shown on their website do not represent the item shipped! I cannot get them to ship me a FREE return label. I have to pay $50 to return each dress I ordered (from different companies). THAT IS $250! I am looking for a wedding dress for my daughter's wedding. I chose several as I was told the return was possible if I wasn't happy. I am not. I've called the bank to stop payment. Total purchased was $614. I have to pay for returns as the bank needs a tracking number and it's expensive to send international. It is not a happy or satisfying experience and I would make sure nobody else gets stuck like I have.
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1 comment
Anonymous
#728920

Your just dumb.... Why would you order wedding dresses from dh gate anyways ??? Lol humanity..

Review
#446961 Review #446961 is a subjective opinion of poster.
Product
Dhgate Website
Loss
$614
I purchased a dress and the fit was terrible so I contacted seller and they made me go thru this lengthy process of returning the item. I shipped the item back and they said they did not receive it. I contacted US post office and they in turn contacted Chinese post...
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Review
#446869 Review #446869 is a subjective opinion of poster.
Loss
$141

DHgate does NOT protect it's buyers!!!

This company claims a buyer protection pledge, yet when there is a problem, and trust me there will be, dhgate takes makes you go through a lengthy and complicated process, assures you that you will get your refund, and in the end takes your money and ignores you. My seller lied to me about shipping, gave me bogus tracking numbers, and shipped two weeks after promised delivery. Dhgate assured me that I was right in my claim for a refund, as well as a $30 hassle compensation. I had dates and messages,all in their system, proving they lied and didn't delivered as promised. I don't typically go to the trouble to give reviews - who has time - but anyone thinking about doing business with this company should be warned. I learned the hard way, DHgate is a scam!!!
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Review
#434126 Review #434126 is a subjective opinion of poster.
Loss
$542
Tags
  • chinese sellers

Dhgate in Beckley, West Virginia - This company is awful

I ordered a dress for my son wedding the size was suppose to be a 16 the dress. Is at least one size or more bigger the jacket is two sizes small dress falls off me and the jacket won't go on one off my arms. The fabric is awful the length must be for a giant. The so called beads are little kids plastic play sewing set. I heaved email them to return for a refund the last reply the want me to send them pis of the dress to prove its not the right size. After that no more reply. That's china for ya don't believe the pics
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Review
#428307 Review #428307 is a subjective opinion of poster.
Loss
$130

Stay away! Sellers ignore your requests, and DHgate ignores your requests.

"I purchased some merchandise from DHgate and once it arrived the seller had packaged the items very poorly. All the items were broken inside from the box being tossed around by the shipping company and not enough protection in the box to protect the product. I contacted the seller, but they have ignored and removed the product. Declined my request for a refund. I escalated the case and they give you a resolution date (final answer), that is useless it has been 1 week past due. All I ever get when I contact customer service is the same old answer that they will notify the case handler. They have no records of previous chats, so contacting them is useless. They say what they want and nothing gets done. Example: I get told I am getting a refund, and the next agent says they cannot see such information. Goes back to saying what they want and nothing is being recorded in their system of the chats. It only takes 1 bad experience to ruin a future business/buyer partnership. This is mainly due to the VERY poor customer service, from DHgate. DHgate states they will stand by the buyer if the seller does not resolve the issue. Great this is a complete failure, they stand by nobody but the seller, by ignoring the buyer. They state that they are updating/upgraded customer service? Really? I think they actually have not stepped forward one foot and stepped 10 steps back."
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Review
#423243 Review #423243 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Loss
$200

Milan Wedding DHGate a FRAUD

I ordered a dress for my daughter and it seemed like it was cute. It was a custom order and when I got the item it was too big and too short, and the arm holes were too small. I am not sure if they thought they were building a dress for a short fat armless person but that is what it sure seemed like. Obviously I let the seller know right away and got no response so I contacted DH Gate directly to start the dispute process. It took TWO months and I finally got an address to send it back to however where they said they would pay for shipping they refused. I ended up having to contact my bank who I am on hold with as I type this. I had to send photos, emails etc and they still need more info. Long story short I am going to be out almost $90 and shipping back is just as much. Dh Gate has the worst customer service and credit my Dh Gate account $20 but it costs $15 to transfer the money to my account. It is so ridiculous. I dont understand reading all of these complaints how US Customs has not shut them down?
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1 comment
Anonymous
#668165

Do u not order anything fromDHgate! More then a year i didn't get my wigs i lose more then 500$ this *** chinise do you not trust!! They take my money so fast!then keep on wating for my itimes...shity ppl!!

Review
#421936 Review #421936 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Loss
$90
Tags
  • milan wedding