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I bought a cell phone from Shenzhen. There were issues like chinese programs in chinese and icons. The Air Gesture is messed up takes from 5 to 8 times to get the phone to open. All I asked for in order to get the new replacement sent faster, I wanted to pay for it...
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1 comment
Anonymous
#1101346

Hey man is it Jason the seller cause he responded once I sent 16 message about ready to fly to China and smack him

Review
#544384 Review #544384 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$168
Preferred solution
Buy new replacment and once the defective phone is returned to the seller they promise a complete refund on that phone

Dhgate in Chennai, Tamil Nadu - This is the worst service i have ever received from a E commerce website

1.2
Details
Order id : 1464370157 This is the worst service i have ever received from a E commerce website. I ordered the item on 14th sep, it is said to me that i will receive the product before 18th sep and i paid 16$ for that. later on the month i raised issue to seller that my item is not received even after 24th sep. i did not get proper tracking information, i contacted seller multiple times and no proper information. then i raised to DHgate dispute for partial refund of 16$ shipping cost. now i unknowingly closed it and DHgate says that they cannot stop the payment and i need to go to customs office and talk to the officals.
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Review
#543778 Review #543778 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Problem with delivery
Loss
$90
Preferred solution
Full refund
Tags
  • mobile printer

Dhgate in Melbourne, Victoria - Lost $400 on terrible products!

1.0
Details
DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE I bought 3 dresses, I gave specific measurements and what I received was not even close to what the picture is. when I requested a refund, or to negotiate they ignored me..... response from customer service at DHGATE was to contact my bank for a refund, I did that too and they were unable to as the seller was unresponsive. 6 months later and I am still complaining to the customer service team who ensure that they are doing there best to help me... and that they are going to fix it. So for anyone out there looking to buy on DGHATE I strongly suggest you don't bother, unless of course you want to throw your money away. biggest waste of time, as an avid online shopper I have never ever experienced such terrible service.
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Review
#543697 Review #543697 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Tags
  • unresponsive seller
1.8
Details
WARNING. STAY AWAY FROM DHgate. Even with their guarantee, which is so far worthless, return shipping to China is more than the $475 I'm out for one order, so I'm stuck with junk. The shipping for the $870 order is $525. These items were returned to Shenzhen over 2...
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Review
#543666 Review #543666 is a subjective opinion of poster.
5.0
Details
adene 2014-10-01 13:58:32 Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your name and order number please? 我 2014-10-01 13:59:04 waarom hebben jullie mij niet gebeld 我 2014-10-01 13:59:12 K HEB ER GENOEG VAN OM BELOGEN...
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1 comment
Dhgate
#897914

Hi, ina! We do apologize for the inconvenience it has caused you.

WE are here to help you out. Dhgate won't leave you until this gets resolved.

Please send us a direct message with your order details and additional contact information so we can assist you further. Thank you && have a good day!

Review
#540973 Review #540973 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$220
Preferred solution
Full refund
I ordered a blow up doll through DHgate from a company that calls themselves virgin 2013. it turns out that the image that they baited in with was a stolen image from a guy in California who makes these real silicone dolls named Matt mcullen. There are lots of these...
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1 comment
Anonymous
#874523

Ew who even orders these things? Disgusting!!!

Review
#537901 Review #537901 is a subjective opinion of poster.

Dhgate in Ammanford, Wales - Ripped off

1.0
Details
I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in phone calls to DHL then when I opened the parcel there was one bundle missing and the quality was very poor!! I followed the procedures and raised a dispute the seller sent a chinese return address and it would have cost me £54 to do track and trace, so I returned it by international post its been 7 weeks since I returned the goods and now DH GATE are delaying in giving me a refund they have used every excuse under the sun not to give me a refund this is the worst company ever DO NOT BUY FROM THEM
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Review
#528682 Review #528682 is a subjective opinion of poster.
Reason of review
Refund
Loss
$130

Dhgate in Utrecht, Utrecht - Scammed multiple orders

1 order I did not receive at all. The seller and DHGate agreed a refund you get the refund in online DHPay account. Than you need too transfer the money using western Union. The send the money too create the MTCN number but than withdraw it so they get the money back. Than they claim youi got the money back but you did not. Another order I received only 1 out of 4 items. Because the seller send 1 item they claim the order is delivered and no refund or resend missing items. DHGate support the seller in that. I also see a lot of websites with people who are scammed. Dont trust DHGAte.com they are working together with sellers too professionally scam people!
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Review
#515129 Review #515129 is a subjective opinion of poster.
Loss
$300
I order chairs sashes on 6/16/2014 for my September 7th wedding, with an expectant date of arrival within 7-14 business days. As of 7/20/2014 still have not received my items, but the funds were withdrawn from my account of 6/16/2014. Never received a tracking number...
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4 comments
Anonymous
#968149

What supplier did you order from ? Anyone familiar with belladress or honeywedding on dhgate ?

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Review
#512678 Review #512678 is a subjective opinion of poster.
Product
Dhgate Account
Loss
$107

Wrong Sized Shoes Review

Order some shoe size 8.5 with/ size 39 but I receive size 40 with is size 9 in the shoe kept trying to order give me trouble get on line to just chat with someone about the trouble
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Review
#508689 Review #508689 is a subjective opinion of poster.