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1.0
Details
63 days ago, I placed order and paid. Seller "shipped" exactly 4 weeks later. Gave me tracking number for wrong address. I never received the order. SCAM. I lodged dispute. Now, on day 63, seller offers a refund. I have given seller AN INTEREST FREE LOAN FOR 63 DAYS....
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Review
#549754 Review #549754 is a subjective opinion of poster.
Cons
  • 60 days later offer me a refund
  • Seller intentionally lied
  • Being ripped off
Reason of review
Problem with delivery
Loss
$54
Preferred solution
I wanted a replacement order sent at seller's cost via urgent courier. But no, the60 days)y will only offer a refund. OF COURSE, BECAUSE THEY GOT WHAT THEY WANTED, (my money to use for 60days)

DHGATE have a Facebook page ... use it!

1.0
Details
Did you know that DHGate have a Facebook page, where YOU (ripped off customer) can post a comment. And you can keep posting comments. That's what I'm doing ... I've posted a few, and done reviews on a few consumer sites and DHGate have contacted me! They still can't tell me where my order is, but it's something. Hey, if all the ripped off customers got busy on Facebook something might happen ... I will absolutely not sit back and allow this company to lie to me, give me a false tracking number, use MY money for SEVEN WEEKS (AND COUNTING) and STILL not prove to me where my order is . Seller will not reply, customer service team are highly trained in delivering nonsense answers and delaying tactics. DHGate have built a watertight website that fully protects them and their dishonest sellers from complaint or accountability. The people need to speak!!!
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3 comments
Dhgate
#897920

Hi, we're sorry to know about your unpleasant experience. We appreciate your feedback and rest assured this will be noted.

Giving you the best service as possible is our priority and we're doing our best to improve on it. Please send us a direct message with your order details and additional contact information so we can assist you further.

Anonymous
#891286

sadly we have sent messages and they have been ignored.. also they delete the posts we put on their page.

This whole thing is stacking up to be an elaborate scam

Anonymous
#891153

Thank u for posting this..i was gonna order a wedding dress

...sometimes a cheap dress 9 not the best route.....thanks for saving me weeks of stress and heart ache....

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Review
#548007 Review #548007 is a subjective opinion of poster.
Cons
  • Being lied to
  • Seller did not reply
  • False advertising
Reason of review
Problem with delivery
Loss
$54
Preferred solution
Tracking RH016183023CN - delivered, but not to me. So where is it? Show me where it is! Then the seller can do me a REPLACEMENT ORDER and can send it via URGENT COURIER AT THEIR COST! Or if you're going to refund me, YOU CAN PAY ME INTEREST ON THE MONEY
Tags
  • TOTAL SCAM

Dhgate in Redlands, California - Customer service???

2.6
Details
Why does a company this large have no customer service?? Every time I've tried to contact them this past 4 days I've gotten absolutely nowhere! I always get an automated response and their online chat people can't understand what I'm saying. The seller likewise can't understand!! What's going on here? Something is wrong with this picture! Hoping /praying the 3 cell phones I ordered will show up! I hope I don't have to become one of those people warning others. I almost think a group of folks should head over to Beijing and confront these people face 2 face! I kind of feel a little silly too, I neglected to read these reviews before ordering.
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4 comments
Anonymous
#1213257

Did you ever get a live person? I'm trying to reach someone in customer service as we speak

Anonymous
#991854

Ebay.com and dh gate.com r same in this regard. So, never purchase goods online which come from abroad. Online websites delivering products within india r better.

Anonymous
#891291

We are wondering the same thing. Everytime we contact Dhgate, no matter if it is thru Fb or thru their site email addresses, It falls on deaf ears.

This whole thing is stacking up as a elaborate scam

Anonymous
#886582

I feel your pain! I've spent hours going round in circles with their customer service team.

Wasting time while they ask nonsense questions, make false promises and deliver their delaying tactics to make you go away. Seller won't answer either. But there is a way .... GO TO THEIR FACEBOOK PAGE.

Keep posting comments, and they will contact you. They just contacted me (I nearly fainted with surprise). They are still talking nonsense, but at least I have a real person to email. I will keep posting updates on their Facebook page until this is resolved to my satisfaction.

I have been robbed and lied to. I am without my order (it was a false tracking number and delivered to another company in a different city) and they have had my money for seven weeks. This is a scam. I'm sure it's happened before, many times.

People need to speak up.

Facebook is an excellent way to do this.

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Review
#547967 Review #547967 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$169
Preferred solution
Deliver product or service ordered

Dhgate - Wait 30 days

Can't track my package, call China Air Post, Or anyone from Dhgate wanted to display a mural for open hose and they have not been able to tell me where my order is or how long it will take it has been thirty-three days and I am still waiting to at least find my order all they say it has shipped and it will arrive in 33 days still waiting. I will contact the better business bureau in Massachusetts and let them know that I glad it was only 23.00 dollars i guess i will have to take the lost and continue to spread the news about Dhgate and hope that no one else gets taken for a ride on a order to be shipped out of China so lesson learned I have always be skeptical about on line ordering know I know why.
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Review
#547899 Review #547899 is a subjective opinion of poster.

WARN OTHERS - Post a comment on DHGATE'S FACEBOOK PAGE

1.0
Details
DHGate are on FACEBOOK where they continue to advertise products and promote themselves as "a leading e-commerce platform". Yeah right! IF you have suffered from a bad experience with one of their many scamming, dishonest sellers, maybe post a comment ... let others know! DHGate protect themselves so well from accountability with a watertight website, which takes customers in frustrating circles WITHOUT resolution. The "live chat customer service support" consists of well trained staff who serve up nonsense questions and delay tactics without solving anything. Accepting money + taking weeks to "ship" + giving false tracking numbers = SCAM, SCAM, SCAM. And they keep on doing it. Warn others.
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Review
#547663 Review #547663 is a subjective opinion of poster.
Product
Dhgate Website
Cons
  • Being ripped off
  • Losing my money
  • No apology
Reason of review
Your seller "Laowang" took my money, took weeks to "ship", gave a false tracking number and REFUSES to communicate with me. THIS IS DISGUSTING! How can you allow this? I HAVE WASTED MONEY AND TIME, AND HAVE NOTHING! Now I have to COURIER AT MY COST.
Loss
$54
Preferred solution
I want "Laowang" to provide a full order. And I want "Laowang" to courier this order to me, at his cost. Not post, COURIER. NOW. I have been RIPPED OFF. SORT IT OUT.

Order Delivery Review

I have the same problem with DH gate I did get my stuff
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Review
#547441 Review #547441 is a subjective opinion of poster.

Do not use dhgate... u have been warned

1.0
Details
i was scammed $180 for some clothes. they do not uphold their %100 guarantee or whatever the *** it is. their customer service is non existent... they cant even communicate in english properly. if u get someone who speaks english, like i did, a site admin manager previously mentioned by another reviewer, then they will just give u a run-around and *** with u until u *** off. dhgate philosophy is... IF WE GIVE THE CUSTOMER ENOUGH RUN AROUND.. THEY WILL EVENTUALLY SCREW OFF AND LEAVE US ALONE i wish there was a way people could find out how we could sue them, and put these thieves out of business.... 3 weeks now and have not received my goods... seller wrote me an email saying i would get my goods in 1 to 2 weeks.... what a lie. pissed off.....
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3 comments
Anonymous
#953845

did not recive product order no. 1571090528

kevinpettusiii
#897085

I live in NY and this is not my review. i never was scammed for $180.

this is someone else's review posted under my name. pissed consumer staff; take this off my name

Anonymous
#897173
@kevinpettusiii

KEVINPETTUSIII IS A FRAUD. i have read all correspondence to this site pissedconsumer.com from Kevinpettusiii KEVINPETTUSIII is posting fake reviews making up your stories as a attempt to name and shame dhgate staff and there live chat!

KEVINPETTUSIII is a digruntle and upset customer of dhgate.com for whatever the reason and he posted lies and frauds as a attempt to sway customer opinion. DHGATE.com for 1 will not threaten a customer DHGATE.COM for 2 Will never lie to use or use a customeers credit card in any negative way. Credit card information is protected. The email addresses of managers here posted by KEVINPETTUSIII.

Those managers are all good people. They all need to be aware of the true fraud. YOU, KEVINPETTUSIII.

DHGATE.COM should track your IP address, and that is also the reason why the reviews show under your name!

Because! Your IP ( internet protocol ) is tracked when you make a review, so after you sign your username for the pissedconsumer site. It sees you already posted reviews before! You fraud!

Liar! I knew for certain Dhgate.com could not be so bad, and even communicated with the managers you posted there email addresses here.

They couldnt beleive any of it! Neither can I!

Thank you, KEVINPETTUSIII, whereever you are, and whoever you are : FOR MAKING REAL CUSTOMERS UNSURE OF WHICH REVIEWS TO TRUST!

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Review
#546641 Review #546641 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$180
Preferred solution
Full refund
Tags
  • Dhgate Dispute
  • Dhgate Scam
UNBELIEVABLY BAD service. SELLER: "LAOWANG" Beijing. Here's what happens. You place an order, you pay for your order. You ask seller some questions about your order - they never reply. 1st alarm bell. FINALLY you get some help through the live chat, and the seller...
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1 comment
Anonymous
#884982

They are the biggest liars and scam artists ever. i think you give too much credit to the site management tho...

its not just the frekin sellers, its dhgate themselves too, they are lying dishonest theives and their ceo diane *** has her head up her butt. another person mentioned a guy named michael douthat , i also spoke to that dude, and sent him 7 messages on his fb ,but he's a freakin traitor to america. he should be beat up for supporting these chinese thieves. as far as purchasing something when u look at the sellers rep/reviews ....

thats not always effective. because in my case, my seller had great reviews and i still got ripped off....

haven't received goods in 3 weeks.................. really pissed

Review
#546516 Review #546516 is a subjective opinion of poster.
Reason of review
LIES, BAD COMMUNICATION & FALSE TRACKING NUMBER. NOT DELIVERED!
Loss
$53
Preferred solution
Deliver product or service ordered
Tags
  • TOTAL SCAM
1.4
Details
They are just liars. Plain and simple. If you want your money stolen from you, and given to a bunch of fraud people, This is the place to go to have that done. Ordered, on September 12, 2014 5 items. All electronics items. I was given a fake order number, which I did...
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5 comments
Anonymous
#891289

Dhgate has all the tell tale signs of being a huge elaborate scam

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Review
#545552 Review #545552 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$568
Preferred solution
Full refund
Tags
  • Dhgate Dispute

Dhgate - Order Delivery Review from Novato, California

I have been waiting on my order and still have yet to receive it. I'm a little worried if I've been scammed.
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1 comment
Anonymous
#882851

I'm waiting for my wedding dress I only got two weeks and I haven't receive nothing if is a scam at list say something so I could know please my order num was 1465038167 it's not nice to do that to nobody . I really dido pointed for that u chould not play with people

Review
#544566 Review #544566 is a subjective opinion of poster.