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Dhgate are playing games, just delaying me, its the same game over and over and over.

1.0
Details
It is always the same old game. Over and over and over again. It has been this way for 37 days. they keep lying and delaying me. lying and delaying me. lying and delying me. i have never been more frustrated in my whole life, i can honestly say as a peaceful person i could probably really hurt somebody right now! i feel like whatever i say it won't help and it won't make a difference. i feel like my trust has been violated. serious. they have $411 of my hard earned money and nobody can tell me whats going on with my order! why i have not received it or anything! I feel like I have thrown $411 away for nothing. please somebody reply and tell me something!! Facebook doesn't help. they just refer me to their frustrating customer service team and i cannot get in touch with any of the dhgate management team help! and please please please people do not trust these thieves! i am about to go off the handle if i do not hear something soon
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2 comments
Anonymous
#931872

Call your bank and they will do investigation on this company, and they will put your money back in 24 hours.

kevinpettusiii
#897082

I deff do not want to hurt someone and my review with dhgate was more on the positive side. i do not live in texas i live in new york and this is not my review.

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Review
#550301 Review #550301 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$411
Preferred solution
Deliver product or service ordered

Dhgate in New Jersey - SCAMMERS

1.2
Details
I am in disbelief that this company got as large as its gotten. For the PAST 19 DAYS I have been jumping thru hoops with this company which appears to be run by a bunch of SCAMMERS FIRST they told me they will connect me with a *dispute analyst * THEN they said they will connect me with *site admin* THEN they said in another e-mail 3 DAYS LATER they will connect me with a * case manager * I haven't been connected to A *** THING and this continues ....... contacting them on FB is next to useless, they also give you automated responses there..... They never reply to their e-mails without a *** AUTOMATED RESPONSE. FED UP WITH THIS AND PISSED!
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3 comments
Anonymous
#951704

Welcome to the dhgate real reviews.

Have a look at the resellers review site it will make your blood boil.

I have contacted the review site and they assure me they are not fake reviews which is absolutely ludicrous just read them and it becomes clear they have been written by non customers.

Which i will add the customer services are in the Philippines and have a couple of telephonists that change their name to pretend they have more staff than they do.

Anonymous
#937991

I'm going through the exact same thing right now. They say it's in the process but when I go to the dispute page it says awaiting evidence.

I uploaded 10 photos of the broken items I received. I am so pissed right now, I feel like I need to get legal action involved, this is ridiculous.

kevinpettusiii
#897083

Yea so this never happened. not at least under my name!

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Review
#550290 Review #550290 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$840
Preferred solution
Full refund
Tags
  • bad online shopping experience
  • Dhgate Dispute

Dhgate - Order Not Received

Alisha, I’m not sure what you don’t understand. Order# removed order on 9/26/2014 I have not received because it’s been held at customs. The tracking # removed. Below is todays UPS. The Seller needs to send a Replacement ASAP or I need DHGATE to refund my money due to the fact I don’t have the items. Your buyers protection plan called DHGATE Service Pledge located here on your site http://www.dhgate.com/protection.html#hp1403-buyerprot 100% Guaranteed Returns Easy Refund and Dispute Policy. I added conversation with you department. I want my money BACK!! This is FRAUD, I will have to file a complaint with American Express.
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1 comment
Anonymous
#1174019

I have not receive my order can I get refund

Review
#550112 Review #550112 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$500
1.0
Details
63 days ago, I placed order and paid. Seller "shipped" exactly 4 weeks later. Gave me tracking number for wrong address. I never received the order. SCAM. I lodged dispute. Now, on day 63, seller offers a refund. I have given seller AN INTEREST FREE LOAN FOR 63 DAYS....
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Review
#549754 Review #549754 is a subjective opinion of poster.
Cons
  • Being ripped off
  • Seller intentionally lied
  • 60 days later offer me a refund
Reason of review
Problem with delivery
Loss
$54
Preferred solution
I wanted a replacement order sent at seller's cost via urgent courier. But no, the60 days)y will only offer a refund. OF COURSE, BECAUSE THEY GOT WHAT THEY WANTED, (my money to use for 60days)

DHGATE have a Facebook page ... use it!

1.0
Details
Did you know that DHGate have a Facebook page, where YOU (ripped off customer) can post a comment. And you can keep posting comments. That's what I'm doing ... I've posted a few, and done reviews on a few consumer sites and DHGate have contacted me! They still can't tell me where my order is, but it's something. Hey, if all the ripped off customers got busy on Facebook something might happen ... I will absolutely not sit back and allow this company to lie to me, give me a false tracking number, use MY money for SEVEN WEEKS (AND COUNTING) and STILL not prove to me where my order is . Seller will not reply, customer service team are highly trained in delivering nonsense answers and delaying tactics. DHGate have built a watertight website that fully protects them and their dishonest sellers from complaint or accountability. The people need to speak!!!
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3 comments
Dhgate
#897920

Hi, we're sorry to know about your unpleasant experience. We appreciate your feedback and rest assured this will be noted.

Giving you the best service as possible is our priority and we're doing our best to improve on it. Please send us a direct message with your order details and additional contact information so we can assist you further.

Anonymous
#891286

sadly we have sent messages and they have been ignored.. also they delete the posts we put on their page.

This whole thing is stacking up to be an elaborate scam

Anonymous
#891153

Thank u for posting this..i was gonna order a wedding dress

...sometimes a cheap dress 9 not the best route.....thanks for saving me weeks of stress and heart ache....

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Review
#548007 Review #548007 is a subjective opinion of poster.
Cons
  • Being lied to
  • Seller did not reply
  • False advertising
Reason of review
Problem with delivery
Loss
$54
Preferred solution
Tracking RH016183023CN - delivered, but not to me. So where is it? Show me where it is! Then the seller can do me a REPLACEMENT ORDER and can send it via URGENT COURIER AT THEIR COST! Or if you're going to refund me, YOU CAN PAY ME INTEREST ON THE MONEY
Tags
  • TOTAL SCAM

Dhgate in Redlands, California - Customer service???

2.6
Details
Why does a company this large have no customer service?? Every time I've tried to contact them this past 4 days I've gotten absolutely nowhere! I always get an automated response and their online chat people can't understand what I'm saying. The seller likewise can't understand!! What's going on here? Something is wrong with this picture! Hoping /praying the 3 cell phones I ordered will show up! I hope I don't have to become one of those people warning others. I almost think a group of folks should head over to Beijing and confront these people face 2 face! I kind of feel a little silly too, I neglected to read these reviews before ordering.
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4 comments
Anonymous
#1213257

Did you ever get a live person? I'm trying to reach someone in customer service as we speak

Anonymous
#991854

Ebay.com and dh gate.com r same in this regard. So, never purchase goods online which come from abroad. Online websites delivering products within india r better.

Anonymous
#891291

We are wondering the same thing. Everytime we contact Dhgate, no matter if it is thru Fb or thru their site email addresses, It falls on deaf ears.

This whole thing is stacking up as a elaborate scam

Anonymous
#886582

I feel your pain! I've spent hours going round in circles with their customer service team.

Wasting time while they ask nonsense questions, make false promises and deliver their delaying tactics to make you go away. Seller won't answer either. But there is a way .... GO TO THEIR FACEBOOK PAGE.

Keep posting comments, and they will contact you. They just contacted me (I nearly fainted with surprise). They are still talking nonsense, but at least I have a real person to email. I will keep posting updates on their Facebook page until this is resolved to my satisfaction.

I have been robbed and lied to. I am without my order (it was a false tracking number and delivered to another company in a different city) and they have had my money for seven weeks. This is a scam. I'm sure it's happened before, many times.

People need to speak up.

Facebook is an excellent way to do this.

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Review
#547967 Review #547967 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$169
Preferred solution
Deliver product or service ordered

Dhgate - Wait 30 days

Can't track my package, call China Air Post, Or anyone from Dhgate wanted to display a mural for open hose and they have not been able to tell me where my order is or how long it will take it has been thirty-three days and I am still waiting to at least find my order all they say it has shipped and it will arrive in 33 days still waiting. I will contact the better business bureau in Massachusetts and let them know that I glad it was only 23.00 dollars i guess i will have to take the lost and continue to spread the news about Dhgate and hope that no one else gets taken for a ride on a order to be shipped out of China so lesson learned I have always be skeptical about on line ordering know I know why.
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Review
#547899 Review #547899 is a subjective opinion of poster.

WARN OTHERS - Post a comment on DHGATE'S FACEBOOK PAGE

1.0
Details
DHGate are on FACEBOOK where they continue to advertise products and promote themselves as "a leading e-commerce platform". Yeah right! IF you have suffered from a bad experience with one of their many scamming, dishonest sellers, maybe post a comment ... let others know! DHGate protect themselves so well from accountability with a watertight website, which takes customers in frustrating circles WITHOUT resolution. The "live chat customer service support" consists of well trained staff who serve up nonsense questions and delay tactics without solving anything. Accepting money + taking weeks to "ship" + giving false tracking numbers = SCAM, SCAM, SCAM. And they keep on doing it. Warn others.
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Review
#547663 Review #547663 is a subjective opinion of poster.
Product
Dhgate Website
Cons
  • Losing my money
  • No apology
  • No refund
Reason of review
Your seller "Laowang" took my money, took weeks to "ship", gave a false tracking number and REFUSES to communicate with me. THIS IS DISGUSTING! How can you allow this? I HAVE WASTED MONEY AND TIME, AND HAVE NOTHING! Now I have to COURIER AT MY COST.
Loss
$54
Preferred solution
I want "Laowang" to provide a full order. And I want "Laowang" to courier this order to me, at his cost. Not post, COURIER. NOW. I have been RIPPED OFF. SORT IT OUT.

Order Delivery Review

I have the same problem with DH gate I did get my stuff
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Review
#547441 Review #547441 is a subjective opinion of poster.

Do not use dhgate... u have been warned

1.0
Details
i was scammed $180 for some clothes. they do not uphold their %100 guarantee or whatever the *** it is. their customer service is non existent... they cant even communicate in english properly. if u get someone who speaks english, like i did, a site admin manager previously mentioned by another reviewer, then they will just give u a run-around and *** with u until u *** off. dhgate philosophy is... IF WE GIVE THE CUSTOMER ENOUGH RUN AROUND.. THEY WILL EVENTUALLY SCREW OFF AND LEAVE US ALONE i wish there was a way people could find out how we could sue them, and put these thieves out of business.... 3 weeks now and have not received my goods... seller wrote me an email saying i would get my goods in 1 to 2 weeks.... what a lie. pissed off.....
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3 comments
Anonymous
#953845

did not recive product order no. 1571090528

kevinpettusiii
#897085

I live in NY and this is not my review. i never was scammed for $180.

this is someone else's review posted under my name. pissed consumer staff; take this off my name

Anonymous
#897173
@kevinpettusiii

KEVINPETTUSIII IS A FRAUD. i have read all correspondence to this site pissedconsumer.com from Kevinpettusiii KEVINPETTUSIII is posting fake reviews making up your stories as a attempt to name and shame dhgate staff and there live chat!

KEVINPETTUSIII is a digruntle and upset customer of dhgate.com for whatever the reason and he posted lies and frauds as a attempt to sway customer opinion. DHGATE.com for 1 will not threaten a customer DHGATE.COM for 2 Will never lie to use or use a customeers credit card in any negative way. Credit card information is protected. The email addresses of managers here posted by KEVINPETTUSIII.

Those managers are all good people. They all need to be aware of the true fraud. YOU, KEVINPETTUSIII.

DHGATE.COM should track your IP address, and that is also the reason why the reviews show under your name!

Because! Your IP ( internet protocol ) is tracked when you make a review, so after you sign your username for the pissedconsumer site. It sees you already posted reviews before! You fraud!

Liar! I knew for certain Dhgate.com could not be so bad, and even communicated with the managers you posted there email addresses here.

They couldnt beleive any of it! Neither can I!

Thank you, KEVINPETTUSIII, whereever you are, and whoever you are : FOR MAKING REAL CUSTOMERS UNSURE OF WHICH REVIEWS TO TRUST!

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Review
#546641 Review #546641 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$180
Preferred solution
Full refund
Tags
  • Dhgate Dispute
  • Dhgate Scam