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1.6
Details
i have ordered a pair of shoes..the tracking number was given a tracking number which has proven to be fake???the seller doesnt care to respond to any email,,the dh gate support team is there but as good as nothing/***...they have to say just one thing contact the...
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10 comments
Anonymous
#1456584

These people are crooks. They say that they shipped and you receive nothing.

They take your $ of course. Their website makes it impossible to register a complaint.

It just takes you in a loop. Please use all social media to alert your friends to this scam.

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Review
#558745 Review #558745 is a subjective opinion of poster.
Cons
  • Are not helpfull as expected
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Dhgate - Bmw Motorcycle Diagnostic Review from Houston, Texas

I have been sold a fake, counterfeit BMW motorcycle diagnostic tool. It even came in the legal manufacturer's package. The manufacturer is Carobd. Both DHgate and Carobd are in cahoots. Both are the lowest that China has to offer. No one takes responsibility. I have been nice for about a year now. No more!
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3 comments
Anonymous
#962345

It is now March 23, 2015. Still no action from DHGate.

Carobd advised me that they never sold me the item. Every time I contact DHGate, I have to start from the beginning, even though they have an open file. Nothing but promises.

I may give up on this matter, but NOT FOR A WHILE!! The DHgate order number is 1337655700.

Dhgate
#902163

Hi! We’re sorry to hear about your experience and we're here to help.

Send us a private message with your order and contact details or chat live with a customer service rep here: http://bit.ly/1qMgysp for immediate assistance.

Rest assured we will be on top of this to help you. Have a great day!

Dhgate
#902161

Hi! We’re sorry to hear about your experience and we're here to help.

Send us a private message with your order and contact details or chat live with a customer service rep here: http://bit.ly/1qMgysp for immediate assistance.

Rest assured we will be on top of this to help you. Have a great day!

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Review
#558481 Review #558481 is a subjective opinion of poster.

Dodgy sellers, DHGate does not care

Dodgy sellers, and DHGate does not care and does nothing to stop them! “I made a transaction and the seller told me to cancel the transaction because the price was too low. I contacted DHGate's customer services to make the seller honour the transaction and DHGate said to negotiate with the seller & that DHGate can't do anything. The seller was not willing to negotiate, DHGate did nothing, i am very unhappy with both, I will not use DHGate again and use AliExpress instead and voice my unfair treatment on the internet unless if DHGate can rectify the situation. Thank ... for nothing.”
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3 comments
Anonymous
#902538

Just to let you know - Ali Express do exactly the same thing. I have been sent false tracking numbers three times now - that's where they don't actually send you anything but get to keep your money.

And there is NOBODY YOU CAN TALK TO. Of course not. It's all part of their brilliant scam. They are both disgusting scamming companies.

It's all fine if the seller is honest, and can actually communicate.

But get a dodgy one, and you're on your own.

Dhgate
#899232

Hi there! This from Dhgate.com customer service.Thank you for letting us know about your concern and we are here to help you more about your concern.

Can you send us the order number or email address to check your account to further assist. You can contact us directly through our live chat http://www.dhgate.com/contact/contactUs.do, we will be glad to resolve your case the soonest possible time.

Dhgate
#899107

Hi there! We’re sorry to hear about your experience and we're here to help. Send us a private message with your contact details or chat live with a customer service rep here: http://bit.ly/1qMgysp Rest assured we will be on top of this to help you.

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Review
#556935 Review #556935 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$50
Preferred solution
Price reduction
I am having problems that I have seen 98% of complaints about. Getting fake tracking number for days. It is ridiculous and I was hoping to use this company much more. After what I read I'm dreading the process with customer service and getting a refund! As a business...
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3 comments
Anonymous
#902540

99 days for me and counting. 99 days since I placed and paid for an order.

False tracking number. 99 days to get to the part where they promise a refund. Except they haven't. Of course.

They've had my money for 99 days. It used to make me feel a bit better having a daily rant on their Facebook page (at least I could try and warn people), but I see they have blocked me now. Of course. It is a disgusting scam.

Especially for honest people who try to live with integrity and honesty. And yes, you lose your right to place feedback when you file a complaint. What the *** is that?

It's absolutely dishonest, that's what it is.

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Review
#556801 Review #556801 is a subjective opinion of poster.
1.0
Details
The WORST thing about DHGate is this. If you have been ripped off really badly, you file a dispute right? But filing a dispute means you cannot place feedback about your situation. That means nobody can read about your experience with a DISHONEST SELLER. Which means...
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3 comments
Anonymous
#900217

They just did that to me

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Review
#555825 Review #555825 is a subjective opinion of poster.
Cons
  • Cannot place bad feedback
  • Cannot warn other customers
Reason of review
Poor customer service
Loss
$154
Preferred solution
Customers should have the right to place good and bad feedback.
3.4
Details
Dhgate - Not a great company but deff not terrible either
I ordered 4 pairs of shoes on October 17, 2014. The shoes arrived on November 7, 2014. They were exactly as I expected when buying from a chinese company - knockoffs. Knock off air Jordans and 3 other types of shoe. I gotta say I am very pleased with the quality. I...
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3 comments
Anonymous
#1159094

Only losers trying to prove something buy counterfeit.

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Review
#555508 Review #555508 is a subjective opinion of poster.
Pros
  • Shoe quality
  • Arrival time
Cons
  • Customer service
Reason of review
Good quality
Tags
  • Dhgate Buyer Protection
  • good shopping
1.0
Details
Just reading some reviews on this site about DHGATE. I was ripped off and scammed with the old "FALSE TRACKING NUMBER TRICK". Nice work DHGate. How are these people allowed to continue to trade? GET ON THEIR FACEBOOK PAGE PEOPLE, TELL IT LIKE IT IS. At least warn...
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3 comments
Dhgate
#896817

Hello there, This is from DHgate.com and we would like to help you in resolving your issue. Please send us your order number,email address or contact number so that we can address your concern the soonest possible time.

We will be looking forward to your reply about this matter. Thank you.

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Review
#555079 Review #555079 is a subjective opinion of poster.
Cons
  • Money was stolen
  • Being scammed
  • Dishonest seller
Reason of review
Poor customer service
Loss
$54
Preferred solution
DHGATE - STOP YOUR DISHONEST SELLERS FROM TRADING. THEY ARE ALL PART OF A SCAM. STOP THIS!
2.4
Details
Recieved a fake tracking number after purchasing a phone on Dhgate on the 4th November. Contacted customer service immediately and was assured everything will be sorted out. Then this morning live chat tells me "we can't locate your order" and started acting like they...
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3 comments
Anonymous
#896597

How do u contact them.. been trying to get ahold of them from 2 months

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Review
#554341 Review #554341 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$73
Preferred solution
Deliver product or service ordered
1.0
Details
Unbelievable! after on-going disputes in 5 weeks time my wife and me decided to try and send email contact to the email addresses we found. elam@dhgate.com is a thug punk!!! after sending lawful threading correspondence, i exclaim to elam@dhgate.com i will come to...
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4 comments
kevinpettusiii
#897077

I didnt write this. Who's review is this?

and why is it showing up under my name? I dont live in India??

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Review
#553989 Review #553989 is a subjective opinion of poster.
Reason of review
Abusive thug elam@dhgate.com
Loss
$175
Preferred solution
Full refund
Its my turn to write a review here. I came out on the losing end of the stick with Dhgate. My items never arrived, and I lost $90 and some dignity.... I cannot believe the DISHONESTY of this company. They said to me on Nov 2 2014, either take a partial refund of $10...
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3 comments
Dhgate
#899181

Hi, kevinpettusiii! We’re sorry to hear about your experience and we're here to help. Send us a private message with your order and contact details or chat live with a customer service rep here: http://bit.ly/1qMgysp Rest assured we will be on top of this to help you.

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Review
#553464 Review #553464 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund
Tags
  • TOTAL SCAM