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Dhgate in Phoenix, Arizona - Why am I doing all of the work ?

1.0
Details
Back in September of this year I was looking on the internet for a particular piece of glassware. Unfortunately the prices I came across was really expensive. It's not that couldn't afford it but was just crazy to pay such inflated prices for something I know is not worth that amount of money, at least to me. So I kept searching and found something really nice on DHgate for a really reasonable price. I figured for the price that was being advertised I could afford to wait a couple of weeks for it to arrive to the US. I did not spend a lot of time looking at reviews before I made this purchase so I signed up to Dhgate and ordered the piece. Well as expected the ordering and the taking of my hard earned money went well but that is where the trouble began. I ordered the piece on 9/27 and their system said that it would be shipping in five days. Well five days passed and their system said it was shipped and provided me a tracking number . So as this point I'm thinking "cool" I guess it's on its way. Well let's hold on a minute shall we. When I tried to look up the package via the tracking number it could not find anything. So like most folks I have a job so I gave it a few days. Well after about two weeks I tried the tracking information and again I got the same result. Now I'm starting to wonder what is going on. So I sent a message to the seller , waited a few days, and sent another, waited a few days and sent another. I could not get back a single response from this seller. So now I started a online chat session with a DHgate person. Man, talked about "canned robotic " responses. I told them what was going on and of course they told me to don't worry we will contact the seller to see what's going on etc,etc. Now about three good weeks have passed and I have not heard from the seller and I contacted DHGate again. Now they told me I could start the dispute process if I wanted. So I started that process with them but here lies the problem. This process would allow the seller 7-10 more business days just to respond to the dispute before Dhgate would consider doing something on their side. Just so you know it's like the last week in Oct and the seller refused my dispute and finally answered one on my numerous messages. Get this , he told me that oh I'm sorry for not responding to you as I have been traveling for work in china. I'm like ok, but you had enough time back in September to log into to their system and provide a bogus tracking number -hmm. So I tried to ask him - so what's up with my package. He didn't even send the package in the first place and still trying to refuse my dispute to get my funds back. I'm like what the *** ? , are these people serious. now even with that said I tried to work with the guy and just say ok whatever man , send me package perhaps expedite and we will forget about it. Well that did not happen and it just turned into a mess. Anyway after much dealing with Dhgate and their processes that seem to favor the seller instead of the buyer I finally got my money back in November. I'm just glad I did not spend a whole lot of money as I was about to write it off as a loss. In short it seems to me that Dhgate caters to these rogue sellers that in my opinion are going to screw it up for them in the long run. It's sad as I will probably never buy from them again even though they have access to some nice products both knockoff aka "fake" and perhaps somewhat legit to some degree at good prices. But dealing with all of the Tomfoolery and Shenanigans with the seller and dhgate is not worth the savings in money and the time spent dealing with this ***. Now I have bought tons of stuff from E**y from a chinese seller and never had an issue but obviously this is a garage band quality e-commerce site and the community they deal with. Like anything else I'm sure there have been folks who have successfully purchased from Dhgate, and I'm not hear to say don't buy from them. But what I am saying is to be careful and think about the purchase and what it means to you before going down that rat hole. I will close with a line from one of my favorite movies Casino. when the banker told Nicky Santoro ( Joe Pesci ) that he couldn't give him his money back - " Hey Nicky - sometimes you have to be prepared to take a loss"
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1 comment
Anonymous
#906830

Hi! We’re sorry to hear about your experience, and we're here to help. Send us a private message with your contact details or chat live with a customer service rep here: http://bit.ly/1qMgysp

Review
#562360 Review #562360 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
DO NOT FALL INTO THEIR TRAP! The reviews you are reading are not just picky divas who couldn't get that exact shade of fuchsia they wanted. In an effort to save money, (HA!), I ordered a gown for my son's wedding. The site does not permit you to order a custom color...
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2 comments
Anonymous
#906305

It is frustrating that the website doesn't allow to pay all the items at once,if you are buying from different sellers,and more frustrating that arguing about security purposes,but then ask you to pay with your bank account,witch will be more risky than the credit card,witch usually are free liability for fraudulent uses.and more than frustrating,than they didn't answer your request on a timely manner,so my opinion is that Dhgate is more concerned about the commission they got from sellers than the customers and sellers together."

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Review
#559643 Review #559643 is a subjective opinion of poster.
1.0
Details
DHGate, your dishonest seller "Laowang" took my money 99 days ago. 28/08/14 I placed my order AND GAVE YOU MY MONEY. Seller scammed me & sent false tracking number. I STILL HAVE NO REFUND. You have delayed this in so many ways, promising me a refund blah blah...
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3 comments
Dhgate
#902756

Hi, we do apologize for the inconvenience it has caused you. Upon checking on your order, you have requested for a dispute on this and asked for Dhgate mediation.

DHgate will give time to let you and the seller agree on a solution first. And to make sure that we'll come up with the most favorable solution for both parties. That's why it took a long while for you to have your money back. The dispute will help you hold your payment from releasing to the seller, so your money is always safe with us.

I understand that you are concerned about your refund, so let me guide you through the refund process. You have been refunded last 2014-11-11 for 53.14. Since you paid through credit card, normally the refund will reflect in your account within 10-15 business days from the date the refund was completed. This can take sooner or later depending on your bank’s refund process.

Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD.

If not, please request your card issuing bank to contact VISA to check the record. Rest assured, you will receive that refund since it has already been processed on our end.

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Review
#559448 Review #559448 is a subjective opinion of poster.
Cons
  • Stealing my money
  • False tracking number
  • I cannot give feedback
Reason of review
Poor customer service
Preferred solution
Solution 1: Allow customers to give feedback on DISHONEST, THIEIVING SELLERS, even when a complaint is filed. These sellers will just continue to fraud and scam and steal customer's money.
1.6
Details
i have ordered a pair of shoes..the tracking number was given a tracking number which has proven to be fake???the seller doesnt care to respond to any email,,the dh gate support team is there but as good as nothing/***...they have to say just one thing contact the...
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10 comments
Anonymous
#1456584

These people are crooks. They say that they shipped and you receive nothing.

They take your $ of course. Their website makes it impossible to register a complaint.

It just takes you in a loop. Please use all social media to alert your friends to this scam.

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Review
#558745 Review #558745 is a subjective opinion of poster.
Cons
  • Are not helpfull as expected
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Dhgate - Bmw Motorcycle Diagnostic Review from Houston, Texas

I have been sold a fake, counterfeit BMW motorcycle diagnostic tool. It even came in the legal manufacturer's package. The manufacturer is Carobd. Both DHgate and Carobd are in cahoots. Both are the lowest that China has to offer. No one takes responsibility. I have been nice for about a year now. No more!
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3 comments
Anonymous
#962345

It is now March 23, 2015. Still no action from DHGate.

Carobd advised me that they never sold me the item. Every time I contact DHGate, I have to start from the beginning, even though they have an open file. Nothing but promises.

I may give up on this matter, but NOT FOR A WHILE!! The DHgate order number is 1337655700.

Dhgate
#902163

Hi! We’re sorry to hear about your experience and we're here to help.

Send us a private message with your order and contact details or chat live with a customer service rep here: http://bit.ly/1qMgysp for immediate assistance.

Rest assured we will be on top of this to help you. Have a great day!

Dhgate
#902161

Hi! We’re sorry to hear about your experience and we're here to help.

Send us a private message with your order and contact details or chat live with a customer service rep here: http://bit.ly/1qMgysp for immediate assistance.

Rest assured we will be on top of this to help you. Have a great day!

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Review
#558481 Review #558481 is a subjective opinion of poster.

Dodgy sellers, DHGate does not care

Dodgy sellers, and DHGate does not care and does nothing to stop them! “I made a transaction and the seller told me to cancel the transaction because the price was too low. I contacted DHGate's customer services to make the seller honour the transaction and DHGate said to negotiate with the seller & that DHGate can't do anything. The seller was not willing to negotiate, DHGate did nothing, i am very unhappy with both, I will not use DHGate again and use AliExpress instead and voice my unfair treatment on the internet unless if DHGate can rectify the situation. Thank ... for nothing.”
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3 comments
Anonymous
#902538

Just to let you know - Ali Express do exactly the same thing. I have been sent false tracking numbers three times now - that's where they don't actually send you anything but get to keep your money.

And there is NOBODY YOU CAN TALK TO. Of course not. It's all part of their brilliant scam. They are both disgusting scamming companies.

It's all fine if the seller is honest, and can actually communicate.

But get a dodgy one, and you're on your own.

Dhgate
#899232

Hi there! This from Dhgate.com customer service.Thank you for letting us know about your concern and we are here to help you more about your concern.

Can you send us the order number or email address to check your account to further assist. You can contact us directly through our live chat http://www.dhgate.com/contact/contactUs.do, we will be glad to resolve your case the soonest possible time.

Dhgate
#899107

Hi there! We’re sorry to hear about your experience and we're here to help. Send us a private message with your contact details or chat live with a customer service rep here: http://bit.ly/1qMgysp Rest assured we will be on top of this to help you.

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Review
#556935 Review #556935 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$50
Preferred solution
Price reduction
I am having problems that I have seen 98% of complaints about. Getting fake tracking number for days. It is ridiculous and I was hoping to use this company much more. After what I read I'm dreading the process with customer service and getting a refund! As a business...
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3 comments
Anonymous
#902540

99 days for me and counting. 99 days since I placed and paid for an order.

False tracking number. 99 days to get to the part where they promise a refund. Except they haven't. Of course.

They've had my money for 99 days. It used to make me feel a bit better having a daily rant on their Facebook page (at least I could try and warn people), but I see they have blocked me now. Of course. It is a disgusting scam.

Especially for honest people who try to live with integrity and honesty. And yes, you lose your right to place feedback when you file a complaint. What the *** is that?

It's absolutely dishonest, that's what it is.

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Review
#556801 Review #556801 is a subjective opinion of poster.
1.0
Details
The WORST thing about DHGate is this. If you have been ripped off really badly, you file a dispute right? But filing a dispute means you cannot place feedback about your situation. That means nobody can read about your experience with a DISHONEST SELLER. Which means...
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3 comments
Anonymous
#900217

They just did that to me

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Review
#555825 Review #555825 is a subjective opinion of poster.
Cons
  • Cannot place bad feedback
  • Cannot warn other customers
Reason of review
Poor customer service
Loss
$154
Preferred solution
Customers should have the right to place good and bad feedback.
3.4
Details
Dhgate - Not a great company but deff not terrible either
I ordered 4 pairs of shoes on October 17, 2014. The shoes arrived on November 7, 2014. They were exactly as I expected when buying from a chinese company - knockoffs. Knock off air Jordans and 3 other types of shoe. I gotta say I am very pleased with the quality. I...
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3 comments
Anonymous
#1159094

Only losers trying to prove something buy counterfeit.

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Review
#555508 Review #555508 is a subjective opinion of poster.
Pros
  • Arrival time
  • Shoe quality
Cons
  • Customer service
Reason of review
Good quality
Tags
  • Dhgate Buyer Protection
  • good shopping
1.0
Details
Just reading some reviews on this site about DHGATE. I was ripped off and scammed with the old "FALSE TRACKING NUMBER TRICK". Nice work DHGate. How are these people allowed to continue to trade? GET ON THEIR FACEBOOK PAGE PEOPLE, TELL IT LIKE IT IS. At least warn...
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3 comments
Dhgate
#896817

Hello there, This is from DHgate.com and we would like to help you in resolving your issue. Please send us your order number,email address or contact number so that we can address your concern the soonest possible time.

We will be looking forward to your reply about this matter. Thank you.

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Review
#555079 Review #555079 is a subjective opinion of poster.
Cons
  • Being scammed
  • Being lied to
  • False tracking number
Reason of review
Poor customer service
Loss
$54
Preferred solution
DHGATE - STOP YOUR DISHONEST SELLERS FROM TRADING. THEY ARE ALL PART OF A SCAM. STOP THIS!