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Clothing Review

I ordered clothes and some other stuff for Christmas scense the beginning of December i only got half of my order and am still missing two more things its already January and still got none of them or either you guys send me my complete order or other wise i will announce this on the tv news & news paper i want amswers ASP!!!!
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Review
#578412 Review #578412 is a subjective opinion of poster.
Reason of review
Problem with delivery

Dhgate - Online Order Review from Tampa, Florida

Made a purchase 12/4/14 and still haven't received it. I've been getting the tracking number run around and still in progress lies. Ask for refund and was given to technicality about policies. I reported the incident to Internet crimes and hopefully the matter can be investigated.
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1 comment
Dhgate2014
#923696

Hi! This is Riane from Dhgate.

We're sorry to hear about your experience and we are here to help. Can you provide us your order number? That way, we can check options for you.

Please get back to us when you can and we'll respond as soon as possible. Thank you.

Review
#576507 Review #576507 is a subjective opinion of poster.
Reason of review
Order processing issue

Dhgate in Lynchburg, Virginia - Scam...Beware

1.8
Details
I ordered a dress, it took 25 days to receive it, and when I got it I was instantly disappointed. It looked absolutely hideous and nothing like the picture. I asked to return it for a full refund, and per their refund policy I am not supposed to be responsible for return shipping. The seller refused to reimburse return shipping, so I escalated the process through their mediation process. They tell me I can get a partial refund and keep the dress because by returning it, I run the risk of it getting lost and not getting any of my money back. This entire process has taken almost two months and I feel that they are scam artists. They have falsely advertised their product as well as their own policies. I can take the partial refund and be stuck with a dress I can't do anything with or pay $100 to ship it back just to guarantee that it arrives at it's destination just to get $133 back, or I can go the cheaper route and risk not only losing the dress but not receiving any of my money back. One thing is for sure, I will NEVER buy from this site and I don't suggest anyone else does either. Especially dresses! BUYER BEWARE!!!
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2 comments
Anonymous
#932948

Same experience, only the dress was the wrong color (and did not fit). I sent a photo of the dress. Same story, I was only able to get half the price back.

NEVER DO BUSINESS WITH THIS COMPANY!

Dhgate2014
#923700

Hi! This is Riane from Dhgate.

We're sorry to hear about your experience and we are here to help. Can you provide us your order number? That way, we can check options for you.

Please get back to us when you can and we'll respond as soon as possible. Thank you.

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Review
#574583 Review #574583 is a subjective opinion of poster.
Cons
  • Being ripped off
  • False advertisements
  • Bad customer service
Reason of review
Bad quality
Loss
$67
Preferred solution
Full refund
Placed an order for a cell phone and recieved an empty envelope....... A month later! Out $120 for nothing and Customer service is non existent. They DO NOT want to hear if something went wrong. They keep reassuring me everything is ok and they will deal with this...
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1 comment
Dhgate2014
#921792

Hi d9f03cc! This is Honey of DHgate customer.Thank you for getting in touch and we are happy to help.

Please send us a direct message with your order details and additional contact information so we can assist you further. We will do the best we can to give immediate action about this matter.

Review
#574543 Review #574543 is a subjective opinion of poster.
Cons
  • Being lied to
  • Wasting my time
  • Being ripped off
Reason of review
Not as described/ advertised
Loss
$120
Preferred solution
Deliver product or service ordered

Dhgate - Shop at your peril

1.0
Details
9/10 you recieve the wrong item, not as it's pictured on the site. Or it has the wrong color. I recently had contact with my bank, chase,regarding a order dhgate refuses to refund. It's heresay:but the bank rep told me Diane *** dhgate founder was once arrested and actually asked to leave Korea or Japan for lying about /bringing in to the country, fake products. He said *** spent upwards of 1 million chinese RMB to try to erase those records of her arrest too! The rep also said dhgate is "a total fraud website" I should have never ordered from them. I regret it. I Truly truly regret it. I'm out $189 and nobody cares to contact me to try to resolve my issues or even reach out to me. I've sent over 40 emails since I placed my order last month. This is insane and totally ridiculous! I just have one question. How can a company like this continue to operate this scam??! Why are they permitted to do this kind of stuff to people??!
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4 comments
Anonymous
#931921

Same they gave me a fake order number and have no more record of me purchasing anything but my account says otherwise and i think im going to travel to this persons bank the *** lady and im going to stand oitside of her bank and wait patiently for her or him whoever the *** took my money

Dhgate2014
#920838

Hi! This is Noelynn.

We are sorry to hear about your experience here in DHgate and I understand that you want to get your money back, let me assist you.

Please send us a direct message with your order number and additional contact information so we can assist you further. Have a Merry & wonderful Christmas!

AhiruAhiru
#929615
@Dhgate2014

Wow, way to rub salt in the wound, Noelynn.

Anonymous
#931922
@Dhgate2014

I want my refund in full or i want a package at my door my email is guthriec0513@gmail.com

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Review
#574354 Review #574354 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$189
Preferred solution
Full refund

Online Order Review

1.0
Details
I placed an order with you guys on 12/5/14 I have yet to receive my order,
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Review
#573299 Review #573299 is a subjective opinion of poster.
Reason of review
Problem with delivery

Dhgate - "Crooks!! Another customers RUINED Christmas! " continued...

Also I forgot to include : the seller is from Zhongshan Guangdong china, the site of where this fraud took place! Where my items should ALREADY have been shipped from! Zhongshan is Quite near that hellhole, Guangzhou where fraud is accepted on a daily basis! Makes me wonder, because recently I read an article about fake cell phones and electronics from china and in Zhongshan, Guangdong international authorities from Australia and Britain had located a factory manufacturing fake name brand cell phones and electronics but Zhongshan police neglected to close down the factory! saying they don't have enough EVIDENCE even though international authorities provided it. Hmmmmm chinese are just fraudsters all together! Makes you wonder if chinese can be trusted at all or if they are all just as sketchy as the people who run dhgate!!
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2 comments
Anonymous
#920122

Total agree! They are liars and fakes ruined a birthday because of Their lies

Dhgate2014
#919473

Hi! This is Riane from DHgate and we are here to help.

We're sorry to hear about your experience on the site.

Can you provide us your order details such as your order number so that we can check options for you? And if you also want to report this particular seller, you can submit a formal complain to us at safetycenter@dhgate.com.

Rest assured that reaching a solution for your case is our priority and we will do everything possible to expedite your case and give you updates as soon as possible.

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Review
#573101 Review #573101 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$275
Preferred solution
Deliver product or service ordered
Absolutely sick with these people....4 weeks ago we ordered toys and electronics for our kids for Christmas. Totaling $275. We were PROMISED a delivery date of December 20, 2014. Seller never sent us any updates or anything, and we discovered our tracking number was...
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Review
#573094 Review #573094 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Coat Review

I ordered a coat and they took my money and gave me a invalid tracking number!!
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Review
#572762 Review #572762 is a subjective opinion of poster.
Reason of review
Poor customer service

NEVER BUY FROM DHGATE.COM CROOKS!!!!!!

1.5
Details
YOU ARE NOT LYING!!!!! THEY JUST STOLE CHRISTMAS FROM ME AND MY FAMILY. I MADE AN ORDER FROM THEM FOR MY HUSBAND AND CHILDREN AND THE ITEMS I BOUGHT WAS MUCH TOO SMALL FOR MY HUSBAND AND CHILDREN. SO I TRIED TO NEGOTIATE WITH THE SELLER AND MEDIATORS AND IT'S BEEN TO NO AVAIL. I ASKED FOR AN EXCHANGE OR MY REFUND BUT THEY DECLINED AND WAS VERY NASTY AT DOING SO. I SENT AND EMAIL TO A TELEVISION NEW STATION TO WARN OTHER PEOPLE NOT TO BUY FROM THESE PEOPLE. NOW I'M STUCK WITH CLOTHES THAT NOW OF US CAN WEAR THAT I ORDERED FROM DHGATE'S. THEY ASKED ME FOR PROOF THAT THE WINTER JACKETS WAS TOO SMALL, THEY EVEN SUGGESTED I GO AND ASK A FRIEND TO TAKE PICTURES OF THE JACKETS BEING TOO SMALL. IF WE KEEP TRYING ON THE JACKET, THEIR GET DAMANGED. ALL OF THIS HAPPEN THIS STARTED HAPPENING LAST THURSDAY 2014. THEY WILL REAP WHAT THEY HAVE SOWN.
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4 comments
Anonymous
#1003819

I too have been defrauded by a seller called IT-MART on the website DHGATE.com. DHGATE.com will recycle 3 bot-generated responses when you raise a case with them, then ignore you after the 3rd response.

meanwhile IT-MART is still listing and operating as usual.

The website prioritises sellers more than buyer protection. I would never buy through them again.

Anonymous
#1003764

DHGate.com are THIEVES. How can you folks trust a business from a communist country such as China?

They have no self respect, they steal everything like monkeys. No responsibility whatsoever.

Criminals! Don't be *** and do not do any business with DHGATE.com nor with China in general!

Anonymous
#970429

I recently order three items through dhgate, from three different sellers. All three orders were sent to me with incorrect quantities.

Surprise, surprise, all three shorted me.

After I get this fixed, I will never order from these crooks again.

Anonymous
#918491

Hi PRYNCESSJD! This is Noelynn.

We are sorry to hear about your experience from one of our sellers, let me help you. Please send us a direct message with your order number and additional contact information so we can assist you further.

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Review
#571139 Review #571139 is a subjective opinion of poster.
Cons
  • Customer service
  • Being ripped off
  • Being lied to
Reason of review
ITEMS TOO SMALL
Loss
$102
Preferred solution
Full refund