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Dhgate in Irvine, California - He send me two times invalide tracking number

Order #1572608830. About this I place this order from a supplier and before I place this order ask him do you have in stock he told I have it. I order 20 pcs remote from me and after paid he send two times invalid tracking number.But DHGATE resolution center after almost two month later DHgate refund my original payment 581. But according to dhgate rule per invalid tracking number they should pay $30 each. So they suppose to pay me extra $30x2=$60 more. Because for hold money long long time and harassment me by providing two time tracking number. If they paid me extra than atleast I understand dhagte system is good may some seller not good. I will never try again from dhagate. Because dhagte itself fraud company.They never respect the customer. they work in fever of seller only. Don't buy from dhgate.
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1 comment
Dhgate2014
#985988

Hi shariful!

We do understand how much inconvenience this has caused you, rest assured that we will be here to help you. We checked your order here and we can see that you have already opened a dispute and requested for DHgate Mediation.

Furthermore, the case was in your favor and the refund is already granted.

I see here that the refund of US $581 was completed in our system on 2015-05-04 17:10.

It would take 10-15 business days (not including weekends) for you to receive it back on the same card after the completion date due to transition with the banks.

For the compensation as well, this would be verified by our Resolution Center and only one compensation can be applied for one order.

Rest assured, you will receive that refund since it has already been processed on our end.

Riane DHgate

Review
#635145 Review #635145 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service

Dhgate in Barcelona, Catalonia - I paid and never received

Carrefully this web page ! after I made my order and the supplier make a lot of mistakes for send my the order. When i ask the customer service tell me "no problem because you don't pay until receive". But it isn't true. They get paid in my banc and never received the parcel when i saw that i contact again and now they dhgate tell me sorry but i need to solve this with the supplier directly and after if they give me autorization dhgate make the refund. This is incredible because the supplier don't answer my mails and now what i can do? Send this case all people and put my comments for advise the others what want trust in this comapny
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1 comment
Dhgate2014
#985989

Hi there!

We do understand how upsetting this must be since you have not received your order, rest assured that we will be here to help you. But first, can you please just provide us the Order Number (PO#)?

That way, we can pull up the order details on our end.

Once we have your PO#, we will continue in helping you with this issue. If you have any other concerns, please feel free to message us back.

Riane

Dhgate

Review
#634353 Review #634353 is a subjective opinion of poster.
Reason of review
Problems with payment

Dhgate.com

I ordered wedding dress. It was sent to US instead UK. I agreed with seller to refund my money into my dhgate account, because my old bank account was closed one month ago. I contact dhgate explaining them situation as well. They are claiming now that my money should be on my ALREADY CLOSED BANK ACCOUNT. Even if I sent them prove from the bank showing that money were never received. I showed them massage conversation with seller and online team- which never updated them with all information. I am asking - how can you sent money when I did not agreed on it, when I explained that account was already closed?! Even if I sent them prove from bank and seller??!!! Never ever do not order from this company. They are not contacting me now and do not want to admit it was their fault. Really do not waist your time and money,...ooo yes- my seller had 94% good review- so how come? ;) Its not like that dhgate should check them? So not even a seller its just a company.And of course I did contact with Honey- pretending being nice, really- not helpful.
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1 comment
Dhgate2014
#985990

Hi there!

We do understand how upsetting this must be since you have not received your order, rest assured that we will be here to help you. But first, can you please just provide us the Order Number (PO#)?

That way, we can pull up the order details on our end.

Once we have your PO#, we will continue in helping you with this issue. If you have any other concerns, please feel free to message us back.

Riane

Dhgate

Review
#634034 Review #634034 is a subjective opinion of poster.
Product
Dhgate Account
Reason of review
Problems with payment

Dress Review

I'm mad that u guys dont have a number,plus the dresses I buy was for my niece that running for queen you guys dont know how disappointed I am.
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Review
#633261 Review #633261 is a subjective opinion of poster.
Reason of review
Poor customer service

Dhgate - Online Order Review from Tampa, Florida

Hi I made a order on March 28th and I still have not got my stuff as of May 7th,I'm a very mad person can't get no help through customer service just a bunch of run around *** and lying, It won't let me get my money back. Someone please help if u no how to solve this. BEWARE DONT ORDER FROM This COMPANY! !!!!!!!!!!!!!!!!)
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2 comments
Anonymous
#981891

I love dhgate,I never have had any issues with them,I set up an account and only order from the right people and have actually had to get a couple refunds and it was all done thru the system on the site, all I had to do was file a claim and check my emails, you can see all your info, I'm sorry you are having such a hard time, customs is sometimes a hassle though, Good Luck and God Bless

Dhgate2014
#981801

Hi!

I understand the need for concern, so let us do our best to help you with this. But first, can you please just provide us the Order Number (PO#)?

That way, we can pull up the order details on our end.

Once we have your PO#, we will continue in helping you with this issue. If you have any other concerns, please feel free to message us back.

Riane

Dhgate

View more comments (1)
Review
#632526 Review #632526 is a subjective opinion of poster.
Reason of review
Problem with delivery
I had a horrible experience. No live customer service. The chat rep gives generic responses and not muvh help. I had to wait over 30 days for the product which is too small. I am still trying to get a refund. Beware of this company
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1 comment
Dhgate2014
#980997

Hi there!

I understand the need for concern, so let us do our best to help you with this. But first, can you please just provide us the Order Number (PO#)?

That way, we can pull up the order details on our end.

Once we have your PO#, we will continue in helping you with this issue. If you have any other concerns, please feel free to message us back.

Riane

DHgate

Review
#632071 Review #632071 is a subjective opinion of poster.
Reason of review
Order processing issue

Dhgate Website Review

1.0
Details
I bought a foreo facial brush for an unreal low price. I get the brush, input the serial number located on the card that came with the supposedly new product, and the foreo website said that number had already been registered. I tried to contact customer service (no US number available so i had to use live chat) and after 2 months of complaining still have not received a refund.
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Review
#630385 Review #630385 is a subjective opinion of poster.
Product
Dhgate Website

Dress Review

I order a dress size 12 when I revive the dressse is was like size 3/4 I pay a lot of money for fast delivery they say 3/4 day end I revive in like A month
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Review
#628591 Review #628591 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
2.1
Details
Dhgate - Promised refund was being processed - 7 weeks later no refund!
Dhgate - Promised refund was being processed - 7 weeks later no refund!
Dhgate - Promised refund was being processed - 7 weeks later no refund!
DO NOT USE! I ordered a bulk order of RSIMs to resell in the UK, from a "well established and reputable seller" on DH Gate, the items i received turned out to be fake, as a result i got a lot of angry customers of who i sold onto, my fault for not testing goods....
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1 comment
Anonymous
#979405

I had the same problem ordering Foreo facial brushes. The serial numbers were all fake and have yet to receive a refund. This website should be shut down.

Review
#628351 Review #628351 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$390
Preferred solution
Full refund
1.0
Details
Dhgate - Custom Dress Review from Nicosia, Nicosia
Dhgate - Custom Dress Review from Nicosia, Nicosia
Dhgate - Custom Dress Review from Nicosia, Nicosia
I ordered a custom dress because i loved the desigh from beautiful bridal seller after i checked the feedback 100% positive and 208 transactions. When i open the box i realised that the dress desigh was nothing from picture desigh. I tried to get a refund and the...
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3 comments
Anonymous
#1193766

Take legal action out! So glad I didn't order the dress I saw!

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Featured
Review
#628230 Review #628230 is a subjective opinion of poster.
Reason of review
Not as described/ advertised