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Dress Review

I order a dress size 12 when I revive the dressse is was like size 3/4 I pay a lot of money for fast delivery they say 3/4 day end I revive in like A month
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Review
#628591 Review #628591 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
2.1
Details
Dhgate - Promised refund was being processed - 7 weeks later no refund!
Dhgate - Promised refund was being processed - 7 weeks later no refund!
Dhgate - Promised refund was being processed - 7 weeks later no refund!
DO NOT USE! I ordered a bulk order of RSIMs to resell in the UK, from a "well established and reputable seller" on DH Gate, the items i received turned out to be fake, as a result i got a lot of angry customers of who i sold onto, my fault for not testing goods....
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1 comment
Anonymous
#979405

I had the same problem ordering Foreo facial brushes. The serial numbers were all fake and have yet to receive a refund. This website should be shut down.

Review
#628351 Review #628351 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$390
Preferred solution
Full refund
Featured
1.0
Details
Dhgate - Custom Dress Review from Nicosia, Nicosia
Dhgate - Custom Dress Review from Nicosia, Nicosia
Dhgate - Custom Dress Review from Nicosia, Nicosia
I ordered a custom dress because i loved the desigh from beautiful bridal seller after i checked the feedback 100% positive and 208 transactions. When i open the box i realised that the dress desigh was nothing from picture desigh. I tried to get a refund and the...
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3 comments
Anonymous
#1193766

Take legal action out! So glad I didn't order the dress I saw!

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Review
#628230 Review #628230 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
after 6 weeks dhgate twice admit they have money fist on line chat , then in dispute centre but refuse to return it and did not send it to seller . so seller cancel order , if there is a seller , used bpay , should have seen no paypal and left , They have been sent all...
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Review
#627613 Review #627613 is a subjective opinion of poster.
Reason of review
Poor customer service

Dhgate in El Paso, Texas - Shipping/refund policy/customer service/inflated reviews

Bought a dress, wrong size. Cheapest return costs $55!! from the US. Seller gave us an issue about it, 5 days later is goes to Mediation?? DH gate mediation wants you to measure the dress, take photos and submit evidence- so they can compare to INTL standards... seriously! Seller eventually agrees to $25 of the shipping costs, of which 3 weeks later I have yet to see. Customer Service is giving me the run around saying I got a full refund, which I haven't. The message system they have is by far the worst as well, there is about 5 different areas you can get messages. On top of it they closed out my refund complaint so I can't review it. Their reviews are inflated as well... Top to Bottom-absolutely the worst online experience I have ever had! Caveat Emptor!
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1 comment
Dhgate2014
#979001

Hi!

We can only imagine the inconvenience this has caused you, rest assured that we will be here to help you. Can you send us a message and provide your order number?

That way, we can check your order status. And you can also contact us through our customer service here: http://www.dhgate.com/contact/contactUs.do

Riane

Dhgate

Review
#626899 Review #626899 is a subjective opinion of poster.
Reason of review
Order processing issue

Dhgate in Miami, Florida - Scams from sellers

3.7
Details
Ordered a Chuango alarm system from seller "yerfeir", paid $700 and the order was never sent. This seller is a scam!!! Be careful with the sellers if you buy from DHgate. They will take the money from your card, sellers will give you a wrong tracking number, and by the time you realize that your package was never sent, DHGate will release the payment to the seller and then say bye bye to your money. DHgate will try to help you, but it will take you weeks to get an answer, and 99% of the cases your money will not be returned (you will be told that you did not read the return policy properly). So once again, the site is good, but sellers know how to scam the system.
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1 comment
Dhgate2014
#979003

Hi!

We do understand how disappointing this must be since you have not received your order, rest assured that we will be here to help you. First, can you please just provide us the Order Number (PO#)?

That way, we can pull up the order details on our end.

Once we have your PO#, we will continue in helping you with this issue. If you have any other concerns, please feel free to message us back.

Riane

DHgate

Review
#626688 Review #626688 is a subjective opinion of poster.
Pros
  • Dhgate cs
Cons
  • Being ripped off
  • False tracking number
  • No shipping
Reason of review
Problem with delivery
Loss
$570
Preferred solution
Full refund

Dhgate - Dress Review from Pensacola, Florida

I still have not heard from you on my last complaint against Dhgates.since I filed my original complaint I learned that this cheap *** dress they sold me was a stolen version of a $975 copyrighted gown.I have turned all the information that I have over to this company hoping that they will sue the *** out of DH Gate..but that does not help me in my loss of my $80 plus on this ugly disgusting rags that I wouldn't let my dog sleep on..To show you how ignorant this company is I received another gown 2 days later so, I have two of these ugly things that nobody will buy.Perhaps you people can check into some of these stealing companies that are robbing people like me...
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Review
#626032 Review #626032 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Online Order Review

I ordered 1 thing got something completely different. The seller Nor dhgate would help me I had over a hundred emails and pictures proving my side as well as photos and they said sorry were taking you're money. This is illegal this company should be shut down
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Review
#624887 Review #624887 is a subjective opinion of poster.
Reason of review
Order processing issue

Dhgate in Sydney, New South Wales - Sold counterfeit mach 3 turbo razor blades- does not cut hair at ALL

I returned items back to the seller and because she didn't want to return my money, she elected to not collect the parcel from the post and that's how these thieves work. Don't buy anything from DH Gate as there policies are empty, they don't protect the customers only the sellers. It's a scam in every avenue. Bad business as I done the right thing, I returned her mach 3 Turbo counterfeit blades that don't work at all and I lost out on the $131.00 us for the blades, $38.00 for return postage with a TRACKING number. Dhgate policy is if you have the tracking number you will receive a refund from the seller- ITS A LIE !!!! After 4 months, dhgate promised my refund- I still DONT HAVE MY MONEY........ So BEWARE of DHGATE...............
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1 comment
Anonymous
#985636

Issue still not resolved- no refund still

Review
#623938 Review #623938 is a subjective opinion of poster.
Cons
  • Being lied to
  • No refund
  • Customer service
Reason of review
I did not get a refund and returned items to seller
Loss
$180
Preferred solution
Full refund

I ordered woman's blouse which never arrived. I communicated with dhgate on their website many times, but no solution was proffered.

I actually ordered two clothings, one was wedding shrug which came way smaller than the size ordered and therefore could not be worn; the other was a chiffon lady blouse which never came. Several messages were sent at dhgate website about these but no solution was proffered. Requests for refund of the one that never came were ignored. The experience was a great regret. I paid with credit card, I would have preferred to pay via pen pal but that was no option on dhgate; pen pal could have intervened with good result in no time. I would advise shoppers to stay away from dhgate.
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1 comment
Dhgate2014
#979046

Hi there!

We understand that you are concerned about the item you received which was not as described and we will be here to help.

Can you provide us with your order number so we can check this for you?

At the same time, Paypal is now accepted anymore as we have already eneded our contract with them last August 2012. The decision to stop supporting PayPal on DHgate came after a mutual review and discussion of our business partnership.

Due to differences in our two companies’ business approach and strategy, we decided to part ways at this time. Although, we want to emphasize that both DHgate and PayPal remains committed to ensuring that we have a safe and reliable trading environment for all our users.

Riane

Dhgate

Review
#623617 Review #623617 is a subjective opinion of poster.
Reason of review
Problem with delivery