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Prom Dress Review

1.0
Details
I ordered a prom dress size 6 What I got was a different dress size X xxx xx large Now they ignoring my emails I want my money back
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Review
#650010 Review #650010 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Dhgate - Liars and scam artists
I bought some blankets that needed to be returned. They supplied me with the address and said the seller was responsible for shipping charges. they gave explicit instructions of how to do postage and to submit receipts. They are refusing to even answer emails asking...
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1 comment
Dhgate2014
#998413

Hi bronwynspencer!

We do understand how concerning this is, rest assured that we will be here to help you. We checked your order here and we have already completed the refund for the item.

At the same time., we checked it here that the analyst from your dispute has come up with the decision that the "buyer" will bear the freight. So for this case, the refund for shipping will not be processed.

Riane

Dhgate

Review
#648222 Review #648222 is a subjective opinion of poster.
Cons
  • Dh gate commits fraud
Reason of review
Problems with payment
Loss
$312
Preferred solution
Full refund
1.0
Details
I bought a phone for my son and they sent me a Chinese phone. I didn't realize until my son started going into the apps and it was all in Chinese. the plug was also Chinese. I disputed the purchase and they told me that they would give me back half. HALF! The next...
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7 comments
Anonymous
#1106776

HI I can understand, I've had similar experiences with Aliexpress. Pathetic sellers, just interested to take your money.

Some of the sellers don't even ship the products they just update a fake tracking number.

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Review
#647404 Review #647404 is a subjective opinion of poster.
Cons
  • No refund
  • Deceitful tactics
  • False tracking number
Reason of review
Not as described/ advertised
Loss
$145
Preferred solution
Deliver product or service ordered
Tags
  • Dhgate Dispute
  • Dhgate Scam

Dhgate in London, England - DH Gate *** stole my money

1.3
Details
Given a fake tracking number by seller and DHGate confirmed this in an email. All they said was that the seller (ibaby888) has been punished for it, how? They never said. Then they told me to contact the seller to resolve, seller was unhelpful and then didn't return any messages. The invoice in the package mentioned a refurbished phone and not a new one, which is what I paid for. The phone never came. Beware of DH Gate being corrupt in its ways. They closed my arbitration and said nothing more could be done. I never got my money back (£200+)
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Review
#647125 Review #647125 is a subjective opinion of poster.
Cons
  • Given the runaround
  • Customer service
Reason of review
Poor customer service
Loss
$320
Preferred solution
Full refund
Tags
  • Dhgate Buyer Protection

Dhgate in Barcelona, Catalonia - fraud, deception you shouldn't trust

I bougth a bag and don't receive i tried to make a complian. But the seller don't answer me. Dhgate didn't do nothing i tought with a customer service several times and they only accept the refund if the seller tell ok. But the seller don't say that don't say nothing . And after 5 months i continued try to solve my problem. I want to do something more do you know what i can do ? How i can defends my rigths, how the customers can solve this tipe of fraud. CARFULLY DON't buy there because you will have problems sure.
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Review
#646753 Review #646753 is a subjective opinion of poster.
Cons
  • Product quality and refund service
  • No product after payment
Reason of review
All points is better.
Loss
$60
Preferred solution
Full refund
Tags
  • Dhgate Dispute

Dhgate in Kansas City, Missouri - Broken Item With Wrong Power Cord - No Refund

Ordered Dell Charger. Item arrived with case cracked and a power cord that won't work in USA. I asked for refund or exchange. They asked for pictures of the problem. I sent pictures. DHGate asked for Video of the problem. I sent video. DHGate said they escalated and asked for MORE pictures. I told them, "You are just jerking me around, please send a prepaid label, so I can send the broken item back for a refund or replacement." In response to this, they just deleted my account and kept the money. I am now requesting my credit card company intervene. DHGate is just a middleman for a bunch of Chinese rip-off artists, who sell fake or broken junk. Just keep away from them, if you value your time and money.
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Review
#643114 Review #643114 is a subjective opinion of poster.
Reason of review
Damaged or defective

Online Order Review

Dont order anything from them or intergity .com .u will get scewed they got my money on march the28th,and i still have not got my product yet as of 2 months later cant gwt ni reply just a bunch of dam lies.im so pissed.dont no what to do,the way i look at it they stole from me .
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Review
#643094 Review #643094 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
SO UPSET WITH SERVICE FROM dhGATE STAY AWAY FROM THEM
SO UPSET WITH SERVICE FROM dhGATE STAY AWAY FROM THEM
I PURCHASED A BRIDESMAIDS DRESS OFF dhGATE OFF A COMPANY CALLED ELEGANTDRESSES (STAY AWAY FROM THIS COMPANY). THEY SENT THE WRONG DRESS ORIGINALLY AND I MESSAGED THEME IMMEDIATELY. NOW OVER THE LAST 11 DAYS I HAVE RECEIVED 2 FRAUDULENT TRACKING NUMBERS OFF THEM AND...
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Review
#642538 Review #642538 is a subjective opinion of poster.
Cons
  • False tracking number
  • Dh gate commits fraud
  • Being lied to
Reason of review
All of the above.
Loss
$122
Preferred solution
Full refund
Tags
  • Wrong sent dress
  • Cheap Ugly Product
  • Fraudulent Tracking Numbers
1.0
Details
Purchased dress through dhgate. dress was made incorrectly. Sent pictures as proof. Dh gate said I'll get a refund if seller didn't give me return address to send it back. Seller never advised dress. Sent copies to dhgate as proof. Dh gate closed dispute never...
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3 comments
Anonymous
#1412731

i have same problem.fake

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Review
#642534 Review #642534 is a subjective opinion of poster.
Cons
  • Seller did not help me
Reason of review
Not as described/ advertised
Loss
$160
Preferred solution
Full refund

Dhgate in Montreal, Quebec - Worst buying experience ever! Run away from this web site you will save some money

1.6
Details
I bought a car GPS in November through this web site, which was properly delivered to me but appeared not to be working. (http://www.dhgate.com/product/s100-car-dvd-gps-head-unit-sat-nav-for-kia/178017061.html#myaccount_history-1-null) Refund process seems to be clear but... this is not the case in practice. DHGate asked me to reinstall the device on my car and prove through photos and videos that it was not working, which I did. In December I was authorized by DHGate to ship it back to seller through DHL, UPS, FEDEX, or TNT for instance. This did cost me 270.88CAD$, the smallest price I could obtain. 15 days later I was refunded with the price of the product, fine... BUT I then was never reimbursed with the shipping costs as planned. Each time you contact the DHGate service (strictly by chat), you are told that this will be taken into account and will be reimbursed in few days. Then one day one of the support team member tells you that the DHGate is not contactable at all which is the reason why I am not reimbursed yet. However the seller "CarnavigationDVD" clearly still exists and sells products through DHGate. (http://www.dhgate.com/store/14325982#st-navigation-storehome) Well I always strictled followed the various processes explained by DHGate but I am still waiting for the shipping cost, which I am sure I will never retrieve. This website is not to be trusted at all. Run away from it you will save money.
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Review
#642396 Review #642396 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Product diversity and price
Cons
  • Product quality and refund service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund