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Dhgate in Ohio - Terrible quality and service

I purchased a wedding dress that was promised to look just as the picture. It arrived on time, but many areas were not sewn and the beading was loose, as well as the seams being puckered and uneven. It looked awful! I returned the dress (at my expense) and was promised a full refund and a refund of the return shipping. I received the refund of the dress, but after several months of complaining to customer service (and their claim to being on top of it) I have never received the $70 for the return shipping. The seller I purchased from had a 99% rating with tons of sales. Buyer be VERY aware!
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Review
#656634 Review #656634 is a subjective opinion of poster.
Reason of review
Bad quality
4.5
Details
so I've bought a number of things from the DHGate website. Delivery is usually surprisingly quick (sometimes as little as two weeks), given that they're usually coming from China, and I've always received exactly what was advertised. On the one occasion I received a...
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Review
#654702 Review #654702 is a subjective opinion of poster.
Reason of review
On time delivery
1.0
Details
Buyer beware I placed a time sensitive order for flower girl dress then got ship date later then shown before order was places and would be further delayed due to a Chinese holiday and possibly customs. I immediately contacted them to cancel. Their "guarantee" says...
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1 comment
Dhgate2014
#998410

Hi Wendyjeanstevens!

We truly understand how much inconvenience this has caused you, rest assured that we will be here to help you. Can you please provide us with your order number as well?

We want to make sure we understand your situation fully so that we can give you the best resolution possible. Please get back to us when you can and we'll respond as soon as possible.

Riane

Dhgate

Review
#653955 Review #653955 is a subjective opinion of poster.
Reason of review
Order processing issue

Dhgate in Pensacola, Florida - BEWARE BEWARE BEWARE

1.0
Details
They are thieves DO NOT attempt to purchase from this Company BEWARE of this company, I placed a order back in April and decided the next day to cancel and requested a refund the day after my original and they would not refund me as I requested, this went on for many days trying to get my refund they took the 125.00 any way and would not give it back and sail they shipped the product I didn't even want.... and to this day I haven't heard or seen anything.Here is one of the conversation responses I got from them. If you have raised are not satisfied with our products in the shipment, If you have raised are not satisfied with our products after the receipt of the goods, This is a fraud, and we do not accept, and we do not refund, we will not ship again. We will complaint fraud to the police of your country,Through your address and telephone number,We will complaint you no honest, you're a liar. In this way, you might lose your job. Of course, we do not want to happen.Please carefully consider your order.And this is how they conduct business. SO BEWARE when you deal with this company they are thieves they took 125.00 from my account and I did not authorize it after may request for a refund.DO NOT trust these scammers.W. Ryan Pensacola, FL" { }
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2 comments
myllo
#998470

Are you kidding me!!! I have responded may times and have contacted your service department as well .all I get is remarks like this................''Please modify your refund request reasons,

Please be amended as follows: Items Not Now Required,

If you modify completed, we immediately refund your money,

If you do not your refund request reasons,

If you not modify the grounds to cancel the order, we can not refund''

Please modify , Thank you! That is totally unacceptable

Dhgate2014
#998412

Hi myllo!

We do understand how frustrating that is for you since you are not able to receive your order but rest assured that we will be here to help you.

Can you contact us through our customer service through chat or message? That way, we can assist you further regarding this order.

Riane

Dhgate

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Review
#653737 Review #653737 is a subjective opinion of poster.
Cons
  • No product after payment
  • That they stole my money
  • Being ripped off
Reason of review
Order processing issue
Loss
$130
Preferred solution
Full refund

DHgate cusotmer service &

DHgate cusotmer service &
DHgate cusotmer service &
No one order from Dhgate especially from this seller ! They've directed me to so many places & I've been waiting over 2 and a half months for my dress! Literally I've been talking to a brick wall, with all their answer not solving any problems!!!! Such a disgrace considering this company is well known!!!! They've honestly lost a customer, terrible cusotmer service, terrible sellers. And to be honest I'm usually not a person who leaves reviews BUT Dhgate HAVE LEFT ME NO CHOICE AND HAVE MADE ME SO MAD!!!!!!!!!!!!!!!!! That I'm going to leave a bad review!!!!!!! DO NOT ORDER ANYTHING FROM THIS SITE!!!!! Warning to everyone!!!!!!!
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1 comment
Dhgate2014
#997381

Hi Lozamm!

We do understand how frustrating this must be since you have not received your order, rest assured that we will be here to help you.

We checked your order here and we can see that it was shipped with tracking number 860584652. We tracked your order here and we can see that is already in Sydney.

You can track your order here: http://www.equickchina.com/en/Track.aspx?inputEQUICKEXPRESSID=Please+enter+Equick+tracking+number

For more questions about the order shipment, please feel free to contact the seller for updates.

Here is how:

1) Log in to your DHgate account. 2) Click “Shipped" under Active Orders. 3) Find the order number. 4) Click the link "Message Seller" under the “Action” column at the right side of the page.

Rest assured, DHgate will not release your payment to the seller unless you are satisfied with your order.

Your money is always safe with us. Riane Dhgate

Review
#650361 Review #650361 is a subjective opinion of poster.
Cons
  • Stole money
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
1.3
Details
I had cancelled my order after I received calls from the manufacturer in China. My conversations with them made me uncomfortable buying my wedding dress from them. I verbalized and communicated via email through dhgate that i wished to cancel my order. The first dress...
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1 comment
Dhgate2014
#997383

Dear Wedding05,

I understand the need for concern, so let us do our best to help you with this. But first, can you please just provide us the Order Number (PO#)?

That way, we can pull up the order details on our end.

To get the order(PO#) number please do the following:

[1] Login to your DHgate account.

[2] Go to "My DHgate".

[3] On the left hand portion of the screen you'll see "Orders". [4] Under Orders, click on "Active Orders" [5] It will show you a page with all the orders that are still active, look for the specific item of concern and you'll find the PO# on the left side. Once we have your PO#, we will continue in helping you with this issue.

If you have any other concerns, please feel free to message us back. Riane Dhgate

Review
#650191 Review #650191 is a subjective opinion of poster.
Reason of review
Problem with delivery
Had a chance to directly deal with the so-called top-sellers on dhgate, most of these guys had several accounts on the website so no matter how bad their credibility is, they can shovel it into a "bad apple" basket with no damage to their "main store". But the true...
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Review
#650070 Review #650070 is a subjective opinion of poster.
Product
Dhgate Website
Cons
  • Deceitful tactics
  • Cannot place bad feedback
  • Being ripped off
Reason of review
Damaged or defective
Loss
$130

Prom Dress Review

1.0
Details
I ordered a prom dress size 6 What I got was a different dress size X xxx xx large Now they ignoring my emails I want my money back
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Review
#650010 Review #650010 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Dhgate - Liars and scam artists
I bought some blankets that needed to be returned. They supplied me with the address and said the seller was responsible for shipping charges. they gave explicit instructions of how to do postage and to submit receipts. They are refusing to even answer emails asking...
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1 comment
Dhgate2014
#998413

Hi bronwynspencer!

We do understand how concerning this is, rest assured that we will be here to help you. We checked your order here and we have already completed the refund for the item.

At the same time., we checked it here that the analyst from your dispute has come up with the decision that the "buyer" will bear the freight. So for this case, the refund for shipping will not be processed.

Riane

Dhgate

Review
#648222 Review #648222 is a subjective opinion of poster.
Cons
  • Dh gate commits fraud
Reason of review
Problems with payment
Loss
$312
Preferred solution
Full refund
1.0
Details
I bought a phone for my son and they sent me a Chinese phone. I didn't realize until my son started going into the apps and it was all in Chinese. the plug was also Chinese. I disputed the purchase and they told me that they would give me back half. HALF! The next...
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7 comments
Anonymous
#1106776

HI I can understand, I've had similar experiences with Aliexpress. Pathetic sellers, just interested to take your money.

Some of the sellers don't even ship the products they just update a fake tracking number.

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Review
#647404 Review #647404 is a subjective opinion of poster.
Cons
  • No refund
  • Deceitful tactics
  • False tracking number
Reason of review
Not as described/ advertised
Loss
$145
Preferred solution
Deliver product or service ordered
Tags
  • Dhgate Dispute
  • Dhgate Scam