Dhgate Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
DHgate is a dishonest company
Update by user Jan 14, 2016
well I chatted with DHgate today I found out that the tracking number is a fake number, the item the tracking number talks too was shipped a month before I made the purchase, so they are giving DHgate old information and DHgate is not making any concerted effort to fact check the information they get from their sellers. I applied for a refund, who knows what will happen next? I do not.
Original review posted by user Jan 04, 2016I purchased an item for $240.00 and chose DHL as the shipper. I paid the price for the DHL as directed by the site. I was told the item will arrive at the end of the year or in the first week. The supplier shipped the item by boat therefore the item will not arrive until the end of January. I contacted the company, they told me I can cancel and pay to ship the item back, the transaction became very murky at one point. I did a google search and learnt that the seller had sent another buyer an empty package, the buyer showed the package. I decided that since they lied to me on the onset that I did not want to wait a whole 6 weeks to run the risk that I may well get an empty package or an item which did not work or was not in the brand new quality I paid for. DHgate chatted with me twice and did nothing, in a very kindly manner. I contacted the seller and got zero response, the site told me that the seller had turned off his communication. Seems like I lost my money, they keep telling me they have my money, that they are holding it until I get the package a month later, the item is on a boat somewhere. I went to their facebook page, they told me to give them the information that they will take care of it, nothing happened I have spent so much time complaining. Why would I buy from them again?
Dhgate - Hoverboard Review from Philadelphia, Pennsylvania
Dhgate - Hoverboard Self Balancing Scooter Review from Cape Coral, Florida
- Corrupt company
- Customer service no help
- Seller makes fake tracking
- Stole my money and wasted my time
- Customer service
- Inaccurate return policy
Dhgate in Petaling Jaya, Selangor - Bad Experience
- Bad and never again with dhgate
Dhgate - PAID and NEVER DELIVERED
- Remove money before item shipped
- Fraudulent business practices
Dhgate - Great Experience - Then not so great...
Thank You for Your Submission
Your comment is successfully posted.