Kazuki Miq
map-marker Sacramento, California

Never got my order

Order 6 months ago and never got the stuff
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1 comment
Nadya Qgj

Hi Kazuki, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Leytinia G

My order

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My order that i purchased thru dhgate for 47.91 cents to be exact for some new preorder bonding printing paper the day that i purchased the item was 09/16/2020 at 4:31 a.m i haven't heard anything about it nor do i see it in my account
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Loss:
$48

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi Leytinia, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

French Bqr
map-marker North Hollywood, California

I need to contact Chinese Factory 20

I never received a conformation for my Chinese factory 20 purchase and they sent me a text today saying they dont have my purchase in stock how do I contact them
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1 comment
Nadya Qgj

Hi, Did you place the order from Dhgate? If yes, please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Dennis C Hia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Declined Payment

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Hola , me estoy comunicando con ustedes porque estoy teniendo barios problemas para Aser mis pagos la ves pasada icé una compra y le pusieron un alto a mi pago y al final lo cancelaron y después de ay ya no me dejo Aser más compras decía que mi pago estaba en peligro y tuve que Acer una cuenta nueva , pues ice un pedido y todo bien se realizó el pago pero ahora quise Aser otra compra y ya no me dejo Aser el pago espero y me puedan ayudar a resolver este problema me comuniqué con ustedes la ves pasada pero no recibí respuesta espero estas bes me puedan ayudar gracias.
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Preferred solution: que trabajen mas en cuentiones de pagos

User's recommendation: La aplicasion tiene buenos productos pero tiene mucho problemas tegnico de pago

1 comment
Nadya Qgj

Hi Tishawn, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Shelbyr D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

I want to know when will my order arrive

Today been six months that i place a order from dhgate so i could tell y'all do not buy from this seller
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2 comments
Alfred T Lvy

I need my order for air max vapors red and black.

Nadya Qgj

Hi Shelbyr, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

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Jair P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad cust9mer support and scam on items

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DHgate - Bad cust9mer support and scam on items
This is a scam app, they have sellet who are not only selling knock off items but they will never ship the item and keep your money, And DHgate allowed th8s *** tto happen over 4 months having a seller tell me they where shipping the item and nothing, then they put a fake tracking number online to show something shipped bit that is part of the scam
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Loss:
$61
Cons:
  • Everthing
  • Order stuck forever
  • No solution for issues raised

Preferred solution: Full refund

User's recommendation: Do not pur hase from this app or site

1 comment
Nadya Qgj

Hi Jair, We tracked your order and this is still in transit to the US. You can keep tracking your order here: https://t.17track.net/en#nums=LS287550914CN There are expected delays as shipping companies are not able to fly as much as they would usually due to different rules and regulations that have been instated in different countries due to the ongoing global pandemic.

Aidan C

My shoes have not come in 3 weeks when they said shipped. When I try and look for home much longer it says shipped

They have not come in 3 weeks
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Preferred solution: They can send me 2 new pairs of white humans races

1 comment
Nadya Qgj

Hi Aidan C, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Sonia G Cwj

Never received my items

I ordered 3 items on October 10th and still haven't received it was wondering what to do if im still recieving it or not
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Pros:
  • Quality of the item

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi Jayde, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Aleja S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lost product

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DHgate - Lost product
DHgate - Lost product - Image 2
DHgate - Lost product - Image 3

Hi guys. I have this order number 317961****.

It was send to the wrong address in Ohio .

USPS says they delivered to the address the sender updated, but thats no my address and I placed my order with the right address here in WA Seattle .

Not body answer even the seller , and I need a solution:my woman bag or my refund . The status is Closed and I have not received my things .

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Pros:
  • Good price
Cons:
  • Shipping time but realistically boats only travel so fast

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi Aleja, We checked your order was already closed as there were no disputes opened within 30 days after your order was completed. We suggest that you send a message to the seller and negotiate on a resolution.

If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you *** Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they don’t agree to refund, we cannot operate for you too. Here's how you can contact the seller: 1) Click "My DHgate " on the upper right corner of the page. 2) Click "My Orders” at the left side of the page.

3) Find the order number. 4) Click the link “Message Seller” at the top of the order details If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.

Troy D Cby

Didn't receive item

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Didn't receive my items it has been a long time since I've ordered my items.
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Loss:
$50
Pros:
  • Variety of goods
Cons:
  • Terrible shipping experience

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi Kalandra, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Moosa Kcw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received my package

I just want my refund back
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1 comment
Nadya Qgj

Hi Moosa, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Noor H Tyr

Invalid tracking number

DHgate - Invalid tracking number
It has been 3 months and I never got my package
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Loss:
$120
Pros:
  • Havent received them
Cons:
  • Didnt receive order
  • Very poor contact information

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi Chaniyah, You can open a dispute for order 3204827718 if you cannot receive this on August 10. Here's how you can open a dispute for your order: 1.Open your DHgate mobile APP 2.Tap “Account” icon found at the bottom part of the home page 3.Go to “My Orders” 4.Tap “Shipped” tab and tap the order that you want to open a dispute 5.Under Order Detail section, you will see “Return & Refund” 6.Please fill out the information needed before you tap “Submit”

MICHAEL W Hqc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money was taken out my card but I wasn't refunded for cancelled order

DHgate - Money was taken out my card but I wasn't refunded for cancelled order
Received a email saying my order was canceled but no money was returned on my card
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Loss:
$438

Preferred solution: Full refund

1 comment
Nadya Qgj

Hi Shacara, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous
map-marker Tampa, Florida

Question and comments

I am attempting to purchase clothes in bulk to receive the discounts. However i do have the option to select different colors. How can i buy 10 shirts all different colors and still receive the whole sale quantity discount?

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1 comment
Nadya Qgj

Hi, For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications.

When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description.

Anonymous

Item not received, seller removed item

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DHgate - Item not received, seller removed item
DHgate - Item not received, seller removed item - Image 2
DHgate - Item not received, seller removed item - Image 3

I paid for an order in March 2020 and my money has been released to the seller. The seller sent a message to me that I have to wait for more 4 months then I requested for refund, he told me he will send it immediately I accepted.

Till now I have not received the order and the tracking stopped since April 2020 and the seller stopped responding to my messages as well and refused me access to open a dispute. I just checked the item and found out it is no longer available. I need my refund.

Tracking no. LX09009****CN

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User's recommendation: Dhgate looks a scam if this is not settled.

1 comment
Nadya Qgj

Hi PissedConsumer2001638 of Dallas, TX, You have the option to open an after-sale case to formally request refund or a reshipment item to be sent instead. Here are the steps on how to open an after-sale case 1.Log in to your DHgate account 2.Click “My Dhgate” link found at the upper right side of the home page 3.Click “My Orders” 4.Search for the order number under “Search Your Orders” section 5.Once you find the order, click “Open an After-sale Dispute” link 6.Please fill out the information needed before you click “Submit”

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