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I ordered Nike huaraches, this seller was rude to me saying he won't cancel my order even though I told him to cancel it, is this what this sit do after successful payments seller can do anything? I won't stop till I this thing fix. So please fix up soon as possible I...
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1 comment
Dhgate2014
#1137751

Hi

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much for your cooperation and have a wonderful day!

Regards,

Cess

Dhgate Customer Service

Review
#818147 Review #818147 is a subjective opinion of poster.
Reason of review
Order processing issue
Please report to cyber crime of Hong Kong Hi EVERYONE, I am one of the person that have been scam from dhgate, please report your incident to the Hong Kong police at this link https://secure1.info.gov.hk/police/eforms/report_cyber_crime_en.php Dhgate have scam my money...
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2 comments
Anonymous
#1145526

thanks for the link to the hong kong police. I plan on using it.

if you are from hong kong your self and you are aware of the scams they are pulling, there are hundreds of people complaining of being scammed from this company. and I agree, we all need to be diligent and report our cases not only to the credit card companies that will monitor bad activity from that company no matter how small the amount or large.

theft is theft. and if everyone starts to stand together we can file a large enough case for a civil case in court.

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Review
#816597 Review #816597 is a subjective opinion of poster.
Reason of review
Poor customer service

Dhgate - Review in Auctions and Internet Stores category from Bradenton, Florida

1.0
Details
Well they are designed for us to not get in contact with them I've been on hold for three hours an counting this is disgusting
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1 comment
Dhgate2014
#1302092

Hi,

Please elaborate more details about your concern and send us the order number so that we can provide assistance about this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#815670 Review #815670 is a subjective opinion of poster.
Reason of review
Poor customer service

Dhgate Online Order Review from Bradenton, Florida

1.0
Details
This is for everyone going thru something with this scam company we want our money back this is mental anguish on all of us an I got so frustrated an chat to the lady I didn't upload no pic of my money before you sent product an I shouldn't have to up load no photo to return product that's the run around so we get discouraged but we as customers work to hard for our money to get scamed like this without proper contact with seller middle man who ever it doesn't matter shouldn't nobody have to deal with this
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2 comments
Anonymous
#1141588

Go online to your state Attorney General's web site and fill out a formal complaint form.

Anonymous
#1132596

They getting 3-4 hundreds complaints a day or more something really wrong here

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Review
#815585 Review #815585 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.0
Details
I ordered the pearl bag an shoes the heels on shoes was not as Iorderd I called three days in a row an was on the line for hours at a time a next went to chat live have me to do a dispute an could never send message would love full refund
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2 comments
Anonymous
#1141589

Go online to your State Attorney General's web site and fill out the online complaint form. They are your best bet of getting a refund. If you paid with a credit card you can also send DH Gate's satisfaction promise to them and open case against them.

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Review
#815353 Review #815353 is a subjective opinion of poster.
Reason of review
Poor customer service
I've ordered 2 sets of lion head rings 2 months ago and still never received them and I'm still wondering what is going on with them
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2 comments
Anonymous
#1141587

Go online to your state's Attorney General office and fill out the online complaint firm against them.

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Review
#815182 Review #815182 is a subjective opinion of poster.
Reason of review
Problem with delivery

Dhgate - Customer Care Review from Lake Elsinore, California

1.7
Details
"Trip" at customer care support chat; is such an illerate fool-- he literally adds on to the problem you are already having. Makes you wait more than 20-30 mins to "check on that for you" and then comes back with information easily available already. Ask him to transfer you: and you get bombarded with emojis and demands for review. Very ***. Very annoying. Unprofessional.
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1 comment
Dhgate2014
#1302094

Hi,

We are sorry to hear about your experience and thank you for raising this to us. All chat transcripts are recorded on our system and our team is doing daily evaluations.

Once proven that the operator is not in compliance with our policies, he will be reprimanded and punished.

Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue. Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#814813 Review #814813 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service

Dhgate - Shoes Review from Detroit, Michigan

2.0
Details
I ordered shoes in February and still don't have them
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1 comment
Dhgate2014
#1308047

Hi,

We understand you are concerned about your order since it is not yet delivered. Please provide the order number so that we can check the order details and assist you further.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#814492 Review #814492 is a subjective opinion of poster.
Reason of review
Problem with delivery

Dhgate - Getting your money back

1.0
Details
complain to the cc company, they usually have buyer protection from fraud. I had to do this twice, but the bastards refunded my money. Yeah, international trade is the best thing we could have done, everything from China sucks. Yeah their dresses look beautiful, but my bust does not exist above my neckline, and now at my age, well.. returned 10 gowns, twice from them, none fit at all. Just say no to chinese tailors.
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1 comment
Dhgate2014
#1130896

Hi!

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much for your cooperation and have a wonderful day!

Regards,

Cess

Dhgate Customer Service

Review
#813549 Review #813549 is a subjective opinion of poster.
Pros
  • Horrid sham
Cons
  • Blatant theft
Reason of review
Not as described/ advertised
Loss
$5000

Dhgate Online Order Review from Lake Placid, Florida

I had an order in since December an my order hasn't been received An all I want is an refund which is $550.80 it been since December my order number is 518314829
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2 comments
Anonymous
#1141585

You need to contact your Attorney General's Office and file a formal complaint. You can do it online!

Dhgate2014
#1130899

Hi

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much for your cooperation and have a wonderful day!

Regards,

Cess

Dhgate Customer Service

View more comments (1)
Review
#811460 Review #811460 is a subjective opinion of poster.
Reason of review
Order processing issue