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1.4
Details
Dhgate review - Out of $500.00 Dollars
Order NO:238148925 I order some fairings back in May after them sending me the wrong color and wrong size for my motorcycle the only I could get a refund was to pay 120 shipping back to them and that was over a month ago I still haven't got my refund back and they keep...
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2 comments
Nadya
#1188509

Hi Jaydaman322!

We checked on your order and we see that the analyst has mentioned that the package you sent back was sent back to you. Since you are not satisfied with the resolution, you can make an appeal on the dispute.

DHgate’s Resolution Center will enforce its policies according to the general principles stated.

If a Merchant (Seller) or Customer (Buyer) has any disagreements on the decisions made by the Resolution Center, an appeal may be made by sending an email to evidence@dhgate.com

In such cases, DHgate will make note of the appeal and provide a result within 10 business days.

If the person making the appeal is required to cooperate in providing appeal materials during proceedings, they should cooperate within 5 days. Otherwise, DHgate will deem the person making the appeal as giving up their right to appeal.

Samantha

DHgate

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Review
#886737 Review #886737 is a subjective opinion of poster.
Product
Fairing
Reason of review
sent wrong products and never got my money back
Loss
$500
Preferred solution
Full refund

Dhgate - Superb 6040 Mini Usb Cnc Review from Dubai, Dubai

Hi I too had a bad experience. I had paid for a mini cnc machine for Usd 400. After receiving the payment they informed that they under quoted for that machine and requested me to send another 80 Usd. After sending the second amount they stopped communicating with me. I contacted the customer service and filed a complaint giving snap shots of both the western union transfers. They informed me that that they have closed the suppliers account,it's all a lie,the supplier is still active on the website,dhgat is hand.in glove with then suppliers,and professional Chinese rogues.cheats and full time frauds. Please do not buy anything from these Chinese cheats.is there anyway to file a legal complaint against these professional thieves? Darryl
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3 comments
Nadya
#1187960

Hi Darryl!

We truly understand how upsetting this must be. Can you please provide us with your order number?

That way, we can check the details on our end. And we can also provide the resolution to your concern.

Samantha

DHgate

Nadya
#1187887

Hi darilbig!

We truly understand how much inconvenience this has caused you, we'll be here to help you. Can you please provide us with your order number?

That way, we can check the details on our end. And we can also provide the resolution to your concern.

We also encourage you to contact our live chat customer service for immediate assistance: http://www.dhgate.com/contact/contactUs.do

Riane

DHgate

Anonymous
#1191940
@Nadya

Hello

For your information those I don' think those cheats have provided an order number. I am just going through about 90 emails in regards to my purchase.

I am going to pursue this matter legally, it might take time,but I am sorry to say that

also dhgate has failed to protect its genuine customers, which

I am drafting this line in our legal proceedings as well

Mr. Darryl

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Review
#886071 Review #886071 is a subjective opinion of poster.
Reason of review
Order processing issue

DHgate sells Fake Samsung Note 5 Phones

I bought a Samsung Note 5 phone for my son and it would not allow GPS to install Pokemon Go. I was told this is NOT a real Note 5 as I was sold and this is fraud. The box was marked GOLD and it was a black phone as we had ordered. But when I contacted them they handed me a bunch of, "did you contact seller", or, I will issue a form to establish a resolution" pile of garbage. DO NOT BUY from them. They are from China and scam American buyers. I referred this fraudulent transaction to Attorney Lynch in Washington. They had no idea whom they were dealing with. I am sure they do now.
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1 comment
Nadya
#1188198

Hi!

We truly understand how much inconvenience this has caused you, we'll be here to help you. Can you please provide us with your order number?

That way, we can check the details on our end. And we can also provide the resolution to your concern.

We also encourage you to contact our live chat customer service for immediate assistance: http://www.dhgate.com/contact/contactUs.do

Riane

DHgate

Review
#886036 Review #886036 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Note 5 Cell Phone
Reason of review
Bad quality
MANNI order something from these people and I haven't received it yet they gave me a fake tracking number and the customer service is a computer I need to find somebody to contact about these people ripping people off
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1 comment
Nadya
#1188199

Hi!

We truly understand how much inconvenience this has caused you, we'll be here to help you. Can you please provide us with your order number?

That way, we can check the details on our end. And we can also provide the resolution to your concern.

We also encourage you to contact our live chat customer service for immediate assistance: http://www.dhgate.com/contact/contactUs.do

Riane

DHgate

Review
#885918 Review #885918 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Order processing issue
2.0
Details
i paid an item with my bankcard . after many days i asked a refund because the seller was a scammer , and support agreed . but instead of putting the money back into my bankaccount they putt it on dhpay . this is not the promised refund to the bank account they made ....
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5 comments
Anonymous
#1540076

Dhgate told me that they are moving to another bank and that’s the reason I cannot withdraw my refund from the dhpay account. I did not believe that ofcourse. Considering to demand them and complain at the local authorities of The Netherlands.

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Review
#885232 Review #885232 is a subjective opinion of poster.
Cons
  • Bad and never again with dhgate
Reason of review
Refund Guarentee
Loss
$26
Preferred solution
Full refund
Tags
  • Dhgate Buyer Guarantee
I just noticed a fraudulent charge on my CC that was made by dhgate.com. Never purchased anything from them and got this multi thousand dollar charge on my CC account. Who are these people? I have disputed the charge and will let you know what happens. In fact I have...
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2 comments
Nadya
#1187265

Hi RB2016_2016!

We do understand how concerning this is, we'll be here to help. Can you provide us the following information so we can have the charge traced on our system:

1.

Last 4 digits of the credit card

2. Transaction Amount in USD

3. Transaction Date

4.

Cardholder's Name Once we have these information, we will give you updates on this. We also encourage you to contact our live chat customer service for immediate assistance: http://www.dhgate.com/contact/contactUs.do Riane DHgate

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Review
#885063 Review #885063 is a subjective opinion of poster.
Cons
  • Fraud
Reason of review
Fraud
Preferred solution
Full refund

Dhgate - Shipping Service Review from West Sacramento, California

The thing is I ordered a Nike SB Stefan sneakers from seller ggg_01 and they told they will ship it within 24 hours and it has already been 48 hours since I have purchased it and now when I see for the item in the store it doesn't shows it and the seller is not replying my messages
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1 comment
Nadya
#1295076

Hi,

We are sorry to hear about your experience. Please provide the order number pertaining to this issue so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#884884 Review #884884 is a subjective opinion of poster.
Service
Shipping Service
Reason of review
Order processing issue
I ordered an ultrabook laptop and the seller has faked a tracking number. Both Dhgate costumer service and the seller (yufanedd) do not even respond to my messages. Fake people
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2 comments
Nadya
#1186872

Hi!

We're sorry to hear about that. For us to further assist you, please provide us with your order number so we can check the status of your order and we can provide you the resolution for this.

You may also contact us through our live chat customer service: http://www.dhgate.com/contact/contactUs.do

Riane

DHgate

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Review
#884250 Review #884250 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service
A year ago I ordered a pair of shoes.I received them and they were too big. I sent them back asking for the size I ordered. I was refused (according to them they sent me a correct size and I did not proved I had sent them back). I asked for my money back and was...
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1 comment
Nadya
#1186178

We are sorry to hear about your experience on our website. We will help you get a resolution on this issue. Please provide us with your order number (PO#) so that we can check the order details on our end.

Since this order was made a year ago, this is already beyond our After-sale Service. We advise that you contact the seller and please ask him to leave you a message stating "I agree to refund you *** and then you can contact us again and we will arrange the refund for you.

Sil

DHgate

Review
#883884 Review #883884 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service
1.0
Details
DHGate is not worth for shopping they are waste of time... don't ever buy from this site.. they don't fulfill commitments and their support staff are very unfriendly and very bad, they dont even khow how to handle customers, just waste of time.. I suggest buy from...
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1 comment
Nadya
#1185227

Hi faisal_qadri!

We do understand how upsetting this must, we'll be here to help. If you can provide us the order number, that would be very helpful for us and we also encourage you to contact us through DHgate live chat customer service for immediate assistance: http://www.dhgate.com/contact/contactUs.do

Riane

DHgate

Review
#882400 Review #882400 is a subjective opinion of poster.
Cons
  • Dispute resolution
  • Customer services and support
Reason of review
Order processing issue