Herbert H Ihd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I ordered a jogging suit it was too small I need 2x

I ordered a jogging suit x-large I needed a 2-x it's too small
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Loss:
$37

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi Deborra, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Arielle E Xkb

Shipping address incorrect

My shipping address is wrong. I have moved and need my items shipped to the correct address.
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Preferred solution: Deliver to correct address

1 comment
Nadya Qgj

Hi Zack, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Melisa G Itb

Missing purchases

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BUYER BEWARE OF FRAUD !!!!!! DHgate is a site that allows fraudulent companies to sell items under false pretenses. (Over 500K total losses !) After you make a purchase they claim delayed shipping per the Coronavirus. ( so you give them your understanding) Only ultimately your purchase never arrives . Then because of the time you waited (one or two months for delayed shipping )Your financial institution isnt allowed to retrieve funds via funds dispute. Then when trying to contact any sellers. They have ,in valid , disconnected , un working phone numbers and some with no number at all . ( even with doing online research for phone numbers makes a person wonder why trying so hard NOT to be found or contacted ?????????) Emails are never corresponding at ! and most came back inactive . This DHgate site doesnt even have their own number for complaining about these companies they allow to sell on their site You call and its a square trade claim phone number Yet because I never received the item to begin with. They couldn't help me !Surprise -Surprise - Surprise! !!! The whole thing is FRAUDULENT !!! I cant believe they can get away with this. I hope this review can help just one online shopper not to get taken advantage of . Im definitely am making a complaint to the BBB and posting this negative review anywhere and everywhere I can to anyone or anyplace that will listen .
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Loss:
$156
Cons:
  • Fraudulent companies
  • Hard to get a refund
  • No easy way to get in touch with company

Preferred solution: Full refund

User's recommendation: FRAUD!!!

1 comment
Nadya Qgj

Hi Melisa, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous
map-marker Syosset, New York

Necesito saber el estado de mi pedido no a llegado

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Mi pedido no llevo necesito saber la razónes
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1 comment
Nadya Qgj

Hi, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Dennis h Zpm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I do not want the goods/ cancel my order/ i want my refund

DHgate - I do not want the goods/ cancel my order/ i want my refund
I want to cancel my order for two order but the company or the seller refuses to do so? I spent $162n14 for one order and $90.34 for my second order making that a total of $252.48 for both orders. I did get a response from whom I believe is the seller telling me to apply to cancel the order but I have no clue where to go on the website to apply to cancel my two orders. I want my money back, a total of $252.48 and i want order. I've been trying to cancel my order all day to no avail. I will be heading to my bank to file a
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Loss:
$252

Preferred solution: Full refund

User's recommendation: I do not ha

4 comments
Guest

Thanks a lot!

Guest

Thank you!

Nadya Qgj

Hi Blima, You can proceed in opening a dispute for your order to request for a refund. From your APP where you are able to login, please go to your messages first and click on "System".

Find the very first message that was sent with subject: You've successfully created a DHgate account.

We Welcome You! You should be able to see the email address and password for your account and click this link to login: https://dg.dhgate.com Once you are signed in, please go to your Awaiting Shipment Orders and click on "Request Refund".

Nadya Qgj

Hi Blima, You can open a dispute for your order to request for a refund. From your APP where you are able to login, please go to your messages first and click on "System".

Find the very first message that was sent with subject: You've successfully created a DHgate account.

We Welcome You! You should be able to see the email address and password for your account and click this link to login: https://dg.dhgate.com Once you are signed in, please go to your Awaiting Shipment Orders and click on "Request Refund".

View more comments (3)
Anonymous
map-marker Charlotte, North Carolina

Haven't recieved item

I ordered an gaming pc system a week and a half ago haven't received the item yet....it cost over $388 with shipping when will receive this item it's about to be Christmas
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1 comment
Nadya Qgj

Hi , Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. Regards, Claire Customer Service DHgate.com

Anonymous
map-marker Huntsville, Alabama

Reimbursement

I have a few orders that I have not received and some sellers only sent a few items but not all and my payment has been released. When I reached out I got no response from the seller. Can you help me get all my money back?

I have multiple order numbers

321275****

321542****

324009**** (Im missing one large tote)

321064****

321083****

321367****

321542****

321064****

321083****

321083****

321542****

321542****

321515****

323599****

324644****

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4 comments
Nadya Qgj

Hi PissedConsumer2315361 of Huntsville, AL, I understand that you have concern about your orders, please send to us the complete order numbers that way we can check it for you and give you updates about the status.

Nadya Qgj

Hi PissedConsumer2315361 of Huntsville, AL, I understand that you have concern about your orders, please send to us the complete order numbers that way we can check it for you and give you updates about the status.

Nadya Qgj

Hi, Please contact us through our customer service and provide your order number here so we can assist you further: https://goo.gl/6NzJyv

Nadya Qgj

Hi PissedConsumer2315361, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@dhgate.com Regards, Blu Customer Service Center DHgate.com

View more comments (3)
judith n Jud

I bought an item that I have not received

its the wrong number you guys have on here
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Pros:
  • Large selection
Cons:
  • Cx service in emails
  • Customer service in emails

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi Feven, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Kirkland Zso
map-marker Harrisburg, Pennsylvania

Payment issues

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I am trying to pay with a registered visa pre-paid gift card and the website continues to decline the card. I called visa and they said it has $320 on the card. The purchase I am trying to make is $316
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1 comment
Nadya Qgj

Hi Kirkland, We discourage our buyers to use prepaid, gift and virtual cards specially if they are not verified by Visa/ MasterCard/ Amex because we need to ensure that your payment is secure and in case of payment issues and refund, you can communicate with the card issuer as well. Also, majority of prepaid, gift and virtual cards are not able to do an international transaction

julio n Xum

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Forgot password

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i just updated the app and then to logging ask me for the password
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Anonymous
map-marker Brisbane, Queensland

Purchase not delivered to my mailing address

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I made a purchase back in August, I have never recieved my purchase the tracking number I recieved was an item sent to another place. It is near impossible to get any assistance through dh gates customer service. Dispite my complaints to them the seller still was paid and the seller never responds to my messages.
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User's recommendation: Avoid this company there is not customer assistance

1 comment
Nadya Qgj

Hi Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Chris M Bxj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Received wrong product

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DHgate - Received wrong product
DHgate - Received wrong product - Image 2
DHgate - Received wrong product - Image 3
I ordered a pair of shoes online in April. When I received my order in the mail, the package contained a facemask for COVID 19.
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Loss:
$39
Pros:
  • Cost of products
Cons:
  • Shipping time from china

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi Chris, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous

Want a refund

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Ive been trying to get a refund on a bunny cage. Both the seller and dhgate are horrible to deal with!! They keep asking for more evidence that the item is not as advertised. I have sent tons of pics compared to the advertisement as well as video! Ive been fighting for my money back for almost 2 weeks!! Horrible horrible experience!!
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Loss:
$58
Cons:
  • How easy it was for them to keep my money
  • Item looked different from what was advertised
  • Some orders were delivered a scam

Preferred solution: Full refund

User's recommendation: Do not buy from this website!

1 comment
Nadya Qgj

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anthony B Vli

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Order

DHgate - Order
Never received my order # my payment was sent
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Loss:
$216

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi Peace, Please contact us here so we can assist you further: https://goo.gl/6NzJyv

Lisa P Syw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order inquiry tracking shows wrong address

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Tracking shows package delivered to wrong address
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Pros:
  • Price is low
Cons:
  • No customer service no package delivered

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi Axton, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

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